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Dec 2007Aug 2012

Bachelor of Science in Psychology

Appalachian State University

minor in sociology and a concentration in human services. 

Work History

May 2016Present

Residential Case Manager

Child Crisis Arizona
  • Works with youth ages birth to 8, who are in the custody of the Department of Child Safety, Tribal Social Services, as well as those who are in the custody of their biological parents or family members
  •  Acts as the single point of contact for all parties involved in the client's well-being and care, with the goal being to facilitate care coordination (i.e. DCS, TSS, biological family foster parents, behavioral health, legal, and medical)
  • Works both directly, and indirectly with the children in shelter to assess their needs, teach life skills, and provide informal counseling
  • Advocates for appropriate placement of foster youth by matching the child's needs to the perspective placement
  •  Conducts intakes for incoming clients
  • Assesses community families requesting shelter for their children to determine the appropriateness of placing their children in shelter
  • Educates  families on available community resources
  • Works on the discharge planning for each client from the moment of placement, all the way up until their official discharge date
  • Transports clients to any medical, behavioral, social, and educational appointments as needed
  • Accurately documents all contact with outside service providers involved in the youth's care.
  • Trains all staff on Child Crisis Arizona documentation policies and procedures.
  • Participates in the Council of Accreditation. 
  • Assists direct care staff with child care supervision as needed.

Jan 2016May 2016

FACT Facilitator/BHT

Child and Family Support Services
  • Develops strength based support plans for clients ages birth to  18,  with the goal of helping them maintain stabilization in community settings, including but not limited to family homes, DCS group homes, schools, and independent living settings
  • Provides direct skills development training aimed at supporting clients who are transitioning out of hospital settings or residential treatment centers
  • Engages with the youth, family, and involved stakeholders, including but not limited to DCS guardians, PCP's, clinicians, high needs case managers, psychiatrists, and probation officers
  •  Links clients to community resources in order to support them in maintaining stability without the need for professional services
  • Provides direct crisis intervention to clients who are actively engaging in danger to self/others behaviors
  • Accurately documents contact with the client, family, other involved behavioral health team members, as well as treatment progress
  • Meets productivity and documentation requirements
Aug 2013Jan 2016

High Needs Case Manager/BHT

Southwest Network
  • Facilitates in the planning process of Child and Family Teams for assigned clients ages birth to 18
  • Engages with the youth, family, and involved stakeholders, including but not limited to DCS guardians, PCP's, clinicians, psychiatrists, and probation officers
  • Develops individualized service plans based on the youth and family's strengths
  • Develops a crisis and safety plan for the family
  • Delivers community based services in the most appropriate setting, (i.e. private homes, educational facilities, office/clinic locations, hospitals, and group homes)
  • Refers clients to the appropriate behavioral health services and links them to community resources
  • Accurately documents contact with youth, family, treatment progress, and services received
  • Provides life skills training to clients 
  • Meets productivity and documentation requirements
  • Completes SMI evaluations for clients transitioning to adulthood that struggle in making appropriate decisions for themselves
Aug 2012Aug 2013


In home childcare  at the Strauss residence  
  • Provided full-time childcare
  • Transported children from school and to activities
  • Prepared meals
  • Supervision with homework
  • Planned daily activities
Oct 2012Dec 2012

Assistant Youth Volleyball Coach

Sanford Parks and Recreation
  • Participated in training sessions with the players
  • Collaborated game tactics with the head coach
  • Motivated team members to enhance their performance
May 2008Aug 2010

Seasonal Customer Service Representative

Lowes Home Improvement 
  • Processes customer purchases and credit card payments
  • Directing and transferring customer calls
  • Participated in merchandising and the display of store goods
  • Maintained active inventory levels and participated in physical inventory


Certified in CPI (Crisis Prevention Intervention)
  • De-escalates youth in crisis situation by using techniques that minimize the client's risk of injury or harm while demonstrating respect for the client, and helping them maintain their dignity.
Experience working with individuals who have an array of mental health needs. 
  • Works with clients who are developmentally disabled, struggle with substance abuse, and/or are diagnosed with personality disorders
Experience in developing Individualized Education Plans. 
  • Works along side clients educators and specialty education staff to develop effective alternatives in learning for students who require additional assistance
Experience working on team based projects. 
  • Collaborates and communications information with all parties involved in the clients care
  • Uses feedback from the clients clinical team to develop an individualized goals based on the clients needs
Knowledge of community based resources. 
  • Connects clients to low cost medical, housing,  family friendly activities and resources in their community.
Proficiency in Microsoft Word, Excel, and Outlook. 
  • Completes daily job tasks using these programs (i.e. daily communication with the clients clinical team, tracking client demographic information, and scheduling purposes)
Experience working with individuals of diverse cultural backgrounds.
  • Works daily with family's from various cultural, spiritual, and ethnic backgrounds by delivering care that is sensitive to their needs
Knowledge of ADHS guidelines and HIPPA Standards.
  • Upholds the Arizona  12 principles 
  • Ensures confidentiality of verbal and written information received from clients