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Summary

A Client Manager, managing eleven clients from ten different states worth over $120,000 annually. Providing smooth and timely software implementation and effective user training.

Experience

December 2016Present

Client Success Manager

Vikus Corporation - a hiring software provider

Ensuring Client Success through customer service, client management tools and maintaining relationships. Promoting Human Resources best practices throughout the supply chain. Implementing Vikus web services for new clients and providing training and follow-up. Providing "end-to-end" support to clients from job posting to new hires. 

December 2013June 2014

Corporate Wellness

McKee Foods Corporation - a family owned food manufacturer

Collaborated with Human Resources to develop and implement a fitness program, focusing on preventative health measures. This program utilizes biometrics to track and measure the effectiveness of the program(s) over the course of 12 weeks. Managed corporate communications to promote and advertise the program and its success, internally and externally.

May 2013December 2013

Product Manager

McKee Foods Corporation - a family owned food manufacturer

Responsible for the Little Debbie Family Pack product line, including pricing, packaging, product development and corporate communications. Conducted brand elasticity tests and a competitive analysis for the Little Debbie family pack segment. Analyzed Nielsen sales data to derive sales decisions based on category growth. Executed taking newly developed products to market.

Education

August 2008May 2013

B.S. Health Science

Southern Adventist University

Bachelors Degree in Health Science with a concentration in Psychology and a minor in Art.

Cum Laude

Skills

Client Management

Communication, Implementation, Training, Follow-up

Customer Service

Client Support, Web , Phone, Email, Chat

Corporate Wellness

Fitness, Nutrition, Wellness, Programming, Employee Health, Manufacturing

Leadership

Leadership Certification, Advocate for Women in Leadership, Team Leader, Coach

Human Resources

 Best Practices, State/Federal Policy, Benefits, Processes, HRIS

Operations Analytics

Prescriptive Analytics, Descriptive Analytics, Forecasting, Decision Trees

Product Management

Product Development, Sales, Pricing, Packaging

Organizations

Nov 2016Current

Chattanooga Women's Leadership Institute

Member

"The Chattanooga Women's Leadership Institute provides opportunities for women to increase their leadership capabilities through educational series, inspirational programs, and multiple opportunities to associate with a diverse group of women leaders." -cwli.org

June 2016Current

National Association of Professional Women

Member

A networking community for professional women, providing educational events and seminars all over the country. 

June 2013Current

Family Business Network

Member

A network of family businesses providing networking, education and advisory services. Has global reach.

Certifications

2016Current

Six Sigma White Belt 2016

Udemy.com

URL: ude.my/UC-956AYZ85