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Summary

A Client Manager, managing nine clients from eight different states worth over $115,000. Providing smooth and timely software implementation and effective user training.

Experience

December 2016Present

Client Success Manager

Vikus Corporation - a hiring software provider

Ensuring Client Success through customer service, client management tools and maintaining relationships. Promoting Human Resources best practices throughout the supply chain. Implementing Vikus web services for new clients and providing training and follow-up. Providing "end-to-end" support to clients from job posting to new hires. 

April 2016July 2016

Content Strategist

Enjoy Fresh - a meal delivery/catering service

Collaborated with local chefs to deliver fresh meals to corporate downtown Orlando. Built brand awareness through social media channels and events. Managed Instagram, Twitter and Facebook and Yelp accounts. Communicated with chef partners to design the weekly and monthly order cycle.

May 2015August 2015

Human Resources Intern

Chambliss, Bahner & Stophel - a boutique law firm

Redesigned, reorganized and updated the Employee Handbook, according to the most recent federal and state laws. Developed and introduced a new social media policy. Collaborated with Blue Cross Blue Shield of Tennessee to design a corporate wellness strategy.

December 2013June 2014

Corporate Wellness

McKee Foods Corporation - a family owned food manufacturer

Collaborated with Human Resources to develop and implement a fitness program, focusing on preventative health measures. This program utilizes biometrics to track and measure the effectiveness of the program(s) over the course of 12 weeks. Managed corporate communications to promote and advertise the program and its success, internally and externally.

May 2013December 2013

Product Manager

McKee Foods Corporation - a family owned food manufacturer

Responsible for the Little Debbie Family Pack product line, including pricing, packaging, product development and corporate communications. Conducted brand elasticity tests and a competitive analysis for the Little Debbie family pack segment. Analyzed Nielsen sales data to derive sales decisions based on category growth. Executed taking newly developed products to market.

Education

August 2008May 2013

B.S. Health Science

Southern Adventist University

Bachelors Degree in Health Science with a concentration in Psychology and a minor in Art.

Cum Laude

Skills

Client Management

Communication, Implementation, Training, Follow-up

Applicant Tracking Systems

Vikus Software Implementation, Job Posting, Assessments, Onboarding

Customer Service

Client Support, Web , Phone, Email, Chat

Corporate Wellness

Fitness, Nutrition, Wellness, Programming, Employee Health, Manufacturing

Leadership

Leadership Certification, Advocate for Women in Leadership, Team Leader, Coach

Human Resources

 Best Practices, State/Federal Policy, Benefits, Processes, HRIS

Operations Analytics

Prescriptive Analytics, Descriptive Analytics, Forecasting, Decision Trees

Product Management

Product Development, Sales, Pricing, Packaging

Organizations

Nov 2016Current

Chattanooga Women's Leadership Institute

Member

"The Chattanooga Women's Leadership Institute provides opportunities for women to increase their leadership capabilities through educational series, inspirational programs, and multiple opportunities to associate with a diverse group of women leaders." -cwli.org

June 2016Current

National Association of Professional Women

Member

A networking community for professional women, providing educational events and seminars all over the country. 

June 2013Current

Family Business Network

Member

A network of family businesses providing networking, education and advisory services. Has global reach.

Certifications

2016Current

Six Sigma White Belt 2016

Udemy.com

URL: ude.my/UC-956AYZ85

2016Current

Social Media Marketing 2016

Udemy.com

URL: ude.my/UC-HT84K4GQ

2012Current

ACE Certified Professional- Personal Trainer

American Council on Exercise

T166585