Brian Udink

Brian Udink

Work History

Work History

Career Notes

Finance Manager, Manila, Philippines – Bank reconciliation, inventory, AP, AR, General Ledger, etc.

Aug 2011 - Present

Auditor II

Utah State Tax Commission

Auditing sales and use tax; working directly with taxpayers to ensure accurate reporting, while developing their knowledge and helping them toward compliance. Have also worked with corporate income tax returns for the State of Utah, where responsibilities included verifying income additions / subtractions, apportionment factors, loss carryback / carryover balances, etc.

Aug 2007 - Aug 2011

Owner / Business Analyst & Adviser

Self-employed

As a small business adviser, I capture, analyze, implement, adapt and improve strategies or processes toward client objectives. As needed, I have worked other temporary jobs while studying for my CPA.

Attributes / Accomplishments:

ØCreated, communicated, and implemented Internal Controls in accordance with GAAP.

ØIntegrated accounting & customer management systems that reduced costs and redundant work.

ØMentored / trained employees in administrative best practices, process control, quality, etc.

ØTechnical writing and research of policies, standard operating procedures & business plans.

Apr 2010 - Aug 2010

Crew Lead Asst / Trainer

US Census Bureau

2010 Census: measured and reported work efficiency / costs, and quality of enumeration via performance observations; new hire training; personnel issues, including payroll and disciplinary action.

Attributes / Accomplishments:

ØTop district (out of 8) in quality / customer service for fewest errors and returns in enumeration.

ØFacilitated successful orientation and training of 18 Enumerators with zero attrition.

Jun 2005 - Jul 2007

Director of Operations & Finance

Heusser Neweigh, LLC

ISO 17025 accredited company: quality calibration services / sales to top Utah companies. Accountable for daily operations and financial strategies, including growth and management of client relationships.

Attributes / Accomplishments:

ØIntegrated client-focused marketing strategy: revenue tripled (300%); sales grew 400% in 18 mo.

ØCultivated client relationships of 200+ accounts to 99% retention over 2 years.

ØReduced Accounts Receivable (A/R) aging by 40 days and operating costs by 23% in 3 mo.

ØEstablished business continuity / data security measures.

Aug 1999 - Nov 2005

Operations Manager

Convergys Corporation

Fortune 500 company. Single point of accountability for specific client program(s), including investment resource decisions and correspondence with client(s) / senior management team, and in compliance with service level contract agreements.*

Attributes / Accomplishments:

ØAwarded $500k program bonus for turning around failing Customer Satisfaction program in 6 mo.

ØProgram turnaround: quality increased from 55% to 85%; efficiency improved 15-20% in 4 mo.

ØGovernment contract implementation: start-up operation from ground zero integrating training, a knowledge database, & multiple servicing platforms across 600+ employees in two locations.

ØCorporate vision: “OutThinking, OutDoing.” Led 5 best practices across 3 sites (1200 employees), including a Balanced Scorecard, resulting in a 15% performance improvement in 5 mo.

* Led / participated in succession planning, hiring and training of managers, and client presentations. Committee leadership role for employee attrition / recognition, and business contingency planning. Convergys Team Leader for two years and Senior Ops Manager responsibilities for over three years.

Education

Education
2004 - 2009

MBA / Acc

http://www.phoenix.edu/

High Honors, GPA - 3.92.

MBA program from 2004-2006 and Accounting certificate program in 2009.

1999 - 2003

B.A.

https://www.weber.edu/

‘Outstanding Graduate of Management’ award:  Top graduate from the John B. Goddard School of Business.