Zodiac Inflight Innovations
I interface between the customer support group in Brea, CA and the largest airline in Europe. I work directly with aircraft, support and management personnel to accomplish goals. The immediate goals often vary depending on what is the current "hot topic". But the goals all lead to the mission of providing the best customer and passenger experience. (Customer being the airline and passenger being the passengers.) My role is an unusual mixture between mechanical and electrical engineering, IT support, customer support, and aviation maintenance, with a bit of public relations mixed in. I must investigate on-wing issues with RAVE hardware and software, and work with company specialists to find ideal solutions. I coordinate and execute training for the airline personnel. During issue investigations, I must use experience and knowledge to make a diagnoses, create a potential solution, and ensure solution conforms to safety and regulatory requirements. I also do many other things but this description is getting a bit too long.