Brian Needles

  • Sioux Falls SD
Brian Needles

Customer service Representative

SUMMARY-OBJECTIVE

Motivated professional with 33 years customer service experience, seeking a position that utilizes my skill and knowledge.

Skills

Skills

Adaptive team player

* Store maintenance ability              * Employee training and development 

* Inventory control familiarity          * Opening/closing procedures

* Maintained company and employee records

* Computer literate                             * Retail sales   

* Time management and organizational skills

 

Ensured customer satisfaction

* Courteous demeanor                    Contributed to repeat and referral business

* Detail oriented                                * Seasoned in conflict resolution

* Creative problem solver               * Telephone inquiries specialist

* Strong communication and listening skills

Work History

Work History
Jul 1992 - Aug 2007

Mechanic

Self Employed/Various Companies-Milaca-Greater Minneapolis, MN
  •  Advised customers regarding vehicle issues and potential repair
  • Knowledgeable with a variety of power and hand tools
  • Examined vehicles to determine the damage or malfunctions
  • Repaired and replaced suspension, steering, brake, heating, cooling, electrical, ignition, and fuel system components
  • Worked on a variety of vehicles including cars, trucks, tractors, farm equipment, small engines, and aircraft
  • Organized work records and filed reports.
  • Welding
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
Feb 2004 - May 2004

Harris Hardwoods

Harris Hardwoods-Foreston, MN
  •  Operated industrial wood working equipment. 06/1991 Heavy Line Mechanic
Jan 1998 - Aug 2007

Self Employed

Self Employed-Milaca-Echo, MN
  • Performed all aspects of raising and breeding cattle
  • Operated and maintained tractors, skid steers, and farm equipment
  • Assisted veterinarians in examining animals. 
Jun 1991 - Jul 1992

Heavy Line Mechanic

Courtney Truck Service-Eden Prairie, MN
  •  Specialized in engine rebuilding, repair, and replacement
  • Transmission and differential repair and replacement
  • Guided mechanics with decisions concerning repair and replacement of parts Repaired and replaced belts, hoses and steering systems.
  • Repaired and replaced radiators and water pumps.
  • Welding

Education

Education
Sep 1989 - May 1991

FAA Air frame and Powerplant Certification

Lake Area Technical Institute
  • Student Ambassador
  • 3.86 GPA

PROFESSIONAL VALUE OFFERED

A Friendly Smile

Exceptional Customer Service