• Established strong partner relationship with C-Suite Executive Groups representatives across the Victor and Broader Marsh Corporation
• Oversees all technology aspects of technology support, data and digital programs in partnership with business product owners and stakeholders, utilizing the most appropriate technology platforms to support key business strategies
• Developed Digital and Risk Management solutions for clients and using best-in-class technology to distribute specialty P&C insurance through a vast network of carriers, agents, end insured and brokers. Real-time Digital engagement.
  • Delivered Market leading Insurance digital product portals for P&C MGA/MGU and H&B Insurance segments:
    • V Squared - www.victorinsuranceus.com/vsquared/
    • V+  - www.vplus.ca.victorinsurance.com/
  • Implemented award winning technology platform in support of the first-ever retail property insurance solution backed by alternative capital. Alternus 
  • Delivered Property lines Lloyds 2288 syndicate facility across 4 countries
  • Established unique Digital API carieer exchange for efficient and automated placement and policy servicing  
• Led IT application development and support activities including developing IT strategies and roadmaps, implementing projects, and ensuring systems availability and ongoing applications health
• Identified and implemented opportunities for the cost-effective investment of IT resources, including staffing, sourcing, new technology acquisitions, and vendor maintenance spend. Implemented mixed offshore/onshore managed service development support model
• Rationalized and consolidated IT estate to realize business efficiency and expense saving. Moved services to SaaS, IaaS and off premise cloud (AWS and Azure) 
• Developed, tracked, and controlled operating (OPEX) and capital (CAPEX) budgets in partnership with finance functions 
• Implemented a number of corporate Insurance/MGA/Broking business go-to-market P&C/Commercial insurance products/platforms utilizing in house custom and best of breed platforms (Duckcreek, CCS, Vertafore, AMS, Nexsure, Applied Systems). On premise and cloud mix. 
• Implemented a number of corporate backoffice and workflow solutions (Sharepoint, Salesforce, Documentum, Opentext, Oracle GL/PL) 
  
• Directed IT strategic and operational governance processes to ensure IT activities align and adhere to company/industry  regulatory requirements technology, process, and sourcing standards
• Ensured business IT compliance to Market and carrier regulatory compliance and information security standards (NYDFS, CCPA, HIPAA PCI-DSS)
• Ensured service stability and Production continuity for over 200 business applications globally

Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives.

• Global Service Delivery Lead for Marsh US/Canada Production and Support with direct responsibility for lights-on operation and support of 200+ applications accessed by 20,000 Marsh colleagues
• Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives
• Managed team responsible for US/Canada Shared Services Production support, Application engineering, Database administration and Middle-ware support. Team managed US/Canadian teams (6 direct, 135 indirect) 
• Responsibility for Tier 2 Production support, Problem management, Release management, Change, Configuration, BCP and Disaster Recovery Services
• Lead team responsible for Project Portfolio Management of 25-30 Global Infrastructure initiatives with budget in excess of $10M. Budget management and responsibility for $21 million in IT investments
• Directed large-scale Program initiatives associated with business change and infrastructure initiatives
• Developed Service metrics and Executive/Business dashboard reporting associated. Managing Service Targets and Service Level Compliance

• Provided Shared Services Management support for MMC lines of business (Mercer, MMC Corporate, Marsh and Guy Carpenter lines of business). 
• Directed global Project Portfolio of 50-60 Infrastructure projects with a core team of 7 members. Total Project Financial responsibility for budget of $5M across all regions.
• Program managed a number of large scale business application cloud and SaaS based service implementations. platforms implemented include large scale global deployments (Agency Mgt, CRM, Data Analytic, Data Warehouse, ERP) 
• Program managed a number of infrastructure initiatives associated with server consolidation, DataCentre relocation, M&A, call centre, global desktop upgrades and virtualization efforts.

• Managed technical program management functions Globally, self-managing an average of 6-8 projects in excess of $1 million budgets.
• Program managed a £5-million project with 50+ cross matrix teams for Datacenter relocation with 300 servers from Canary Wharf to Ex-Mod facility in Bedford.
• Program managed a £10-million+ project for Datacenter build and office consolidation within 2 Datacenters across 68 regional offices
• Executed EMEA implementation for a number of Business strategic platforms (Pensions, Benefit Administration, CRM systems) 
• Directed Desktop and email migration project for 800 users across 68 locations in UK

• Spearheaded multiple IT projects across a diverse range of commercial businesses including banking, optical, funeral, engineering, agriculture, and property services. Projects included Y2K, ERP, EAI, CRM, DataCentre consolidation, M&A, network and server consolidation exercises 
• Performed IT team leadership role managing 20 people supporting diverse technology platforms including AS400, UNIX, Solaris and Wintel across 4 locations in EMEA

An Advanced Certificate in Managing IT was also attained when completing the first year of the Masters Degree