• Lead the transformation of Marsh, Victor IT and partner with global business exec to build a world-class IT organization and ensure evolution of the technology landscape is in line with regional and global business goals
• Working with business exec team establish long-term strategic operating vision for Operations and Technology, including the development and management of targeted centers of excellence for operational effectiveness and IT
• Established strong partner relationship with C-Suite Executive Groups representatives across the Victor and Broader Marsh Corporation
• Oversees all technology aspects of technology support, data and digital programs in partnership with business product owners and stakeholders, utilizing the most appropriate technology platforms to support key business strategies
• Developed Digital and data driven Risk Management solutions for clients and using best-in-class technology to distribute specialty P&C insurance through a vast network of carriers, agents, end insured and brokers. Real-time Digital engagement.
  • Delivered Market leading Insurance digital product portals for P&C MGA/MGU and H&B Insurance segments:
    • V Squared - www.victorinsuranceus.com/vsquared/
    • V+  - www.vplus.ca.victorinsurance.com/
  • Implemented award winning technology platform in support of the first-ever retail property insurance solution backed by alternative capital. Alternus 
  • Delivered Property lines Lloyds 2288 syndicate facility across 4 countries
  • Established unique Digital API carrier exchange for efficient and automated placement and policy servicing  

• Modernize and rationalize the technology landscape globally.  Transitioned services to SaaS, IaaS and off premise cloud solutions (AWS and Azure) 
• Led IT Agile application development and support activities including developing IT strategies and roadmaps, implementing projects, and ensuring systems availability and ongoing applications health
• Identified and implemented opportunities for the cost-effective investment of IT resources, including staffing, sourcing, new technology acquisitions, and vendor maintenance spend. Implemented mixed offshore/onshore managed service development support model
• Developed, tracked, and controlled operating (OPEX) and capital (CAPEX) budgets in partnership with finance functions 
• Implemented a number of corporate Insurance/MGA/Broking business go-to-market P&C/Commercial insurance products/platforms utilizing in house custom and best of breed platforms (Duckcreek, CCS, Vertafore, AMS, Nexsure, Applied Systems). On premise and cloud mix.  Full Insurance lifecycle solutions (Placement, Policy, claims, Fiduciary, data and reporting)
• Implemented a number of corporate backoffice and workflow solutions (Sharepoint, Salesforce, Documentum, Opentext, Oracle GL/PL) 
  
• Ensured business IT compliance to Market and carrier regulatory compliance and information security standards (NYDFS, CCPA, HIPAA PCI-DSS)
• Ensured service stability and Production continuity for over 200 business applications globally
• Implemented CI/CD application deployment framework
• Implemented no/code low platform (Unqork)

Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives.

• Global Service Delivery Lead for Marsh US/Canada Production and Support with direct responsibility for lights-on operation and support of 200+ applications accessed by 20,000 Marsh colleagues
• Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives
• Managed team responsible for US/Canada Shared Services Production support, Application engineering, Database administration and Middle-ware support. Team managed US/Canadian teams (6 direct, 135 indirect) 
• Responsibility for Tier 2 Production support, Problem management, Release management, Change, Configuration, BCP and Disaster Recovery Services
• Lead team responsible for Project Portfolio Management of 25-30 Global Infrastructure initiatives with budget in excess of $10M. Budget management and responsibility for $21 million in IT investments
• Directed large-scale Program initiatives associated with business change and infrastructure initiatives
• Developed Service metrics and Executive/Business dashboard reporting associated. Managing Service Targets and Service Level Compliance

• Provided Shared Services Management support for MMC lines of business (Mercer, MMC Corporate, Marsh and Guy Carpenter lines of business). 
• Directed global Project Portfolio of 50-60 Infrastructure projects with a core team of 7 members. Total Project Financial responsibility for budget of $5M across all regions.
• Program managed a number of large scale business application cloud and SaaS based service implementations. platforms implemented include large scale global deployments (Agency Mgt, CRM, Data Analytic, Data Warehouse, ERP) 
• Program managed a number of infrastructure initiatives associated with server consolidation, DataCentre relocation, M&A, call centre, global desktop upgrades and virtualization efforts.

• Managed technical program management functions Globally, self-managing an average of 6-8 projects in excess of $1 million budgets.
• Program managed a £5-million project with 50+ cross matrix teams for Datacenter relocation with 300 servers from Canary Wharf to Ex-Mod facility in Bedford.
• Program managed a £10-million+ project for Datacenter build and office consolidation within 2 Datacenters across 68 regional offices
• Executed EMEA implementation for a number of Business strategic platforms (Pensions, Benefit Administration, CRM systems) 
• Directed Desktop and email migration project for 800 users across 68 locations in UK

• Spearheaded multiple IT projects across a diverse range of commercial businesses including banking, optical, funeral, engineering, agriculture, and property services. Projects included Y2K, ERP, EAI, CRM, DataCentre consolidation, M&A, network and server consolidation exercises 
• Performed IT team leadership role managing 20 people supporting diverse technology platforms including AS400, UNIX, Solaris and Wintel across 4 locations in EMEA

An Advanced Certificate in Managing IT was also attained when completing the first year of the Masters Degree