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EXECUTIVE SUMMARY

Currently CIO for Victor Insurance largest managers of specialty insurance programs in the world (1.6B DWP in 2019).  Supporting global operations US, UK, Canada, Australia, Bermuda and CE.  Also acting as Interim head of technology for Marsh US and Canada. Leadership oversight for 500+ employees and budget responsibility for over $1ooMM

Senior Technology Executive with 30 years of Technology Leadership experience in Retail, Insurance, Finance and Government organizations. Extensive IT experience in directing Global IT business change programs. Proven ability to bridge technology and strategic business goals to provide productive solutions. Excellent communicator with emphasis on building strong client relationships. Strong academic background to the level of Master’s Degree (MSC) in Business Information Technology. Certified ScrumMaster®

Work History

Sept 2015Present
Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees)

CIO (Marsh Subsidiary : Victor Insurance) - Global

  • Established strong partner relationship with C-Suite Executive Groups representatives across the Victor and Broader Marsh Corporation
  • Oversees all technology aspects of technology support, data and digital programs in partnership with business product owners and stakeholders, utilizing the most appropriate technology platforms to support key business strategies
  • Developed Digital and Risk Management solutions for clients and using best-in-class technology to distribute specialty P&C insurance through a vast network of carriers, agents, end insured and brokers. Real-time Digital engagement.
    • Delivered Market leading Insurance digital product portals for P&C MGA/MGU and H&B Insurance segments:
    • Implemented award winning technology platform in support of the first-ever retail property insurance solution backed by alternative capital. Alternus 
    • Delivered Property lines Lloyds 2288 syndicate facility across 4 countries
    • Established unique Digital API carieer exchange for efficient and automated placement and policy servicing  
  • Led IT application development and support activities including developing IT strategies and roadmaps, implementing projects, and ensuring systems availability and ongoing applications health
  • Identified and implemented opportunities for the cost-effective investment of IT resources, including staffing, sourcing, new technology acquisitions, and vendor maintenance spend. Implemented mixed offshore/onshore managed service development support model
  • Rationalized and consolidated IT estate to realize business efficiency and expense saving. Moved services to SaaS, IaaS and off premise cloud (AWS and Azure) 
  • Developed, tracked, and controlled operating (OPEX) and capital (CAPEX) budgets in partnership with finance functions 
  • Implemented a number of corporate Insurance/MGA/Broking business go-to-market P&C/Commercial insurance products/platforms utilizing in house custom and best of breed platforms (Duckcreek, CCS, Vertafore, AMS, Nexsure, Applied Systems). On premise and cloud mix. 
  • Implemented a number of corporate backoffice and workflow solutions (Sharepoint, Salesforce, Documentum, Opentext, Oracle GL/PL) 
  • Directed IT strategic and operational governance processes to ensure IT activities align and adhere to company/industry  regulatory requirements technology, process, and sourcing standards
  • Ensured business IT compliance to Market and carrier regulatory compliance and information security standards (NYDFS, CCPA, HIPAA PCI-DSS)
  • Ensured service stability and Production continuity for over 200 business applications globally
Dec 2014Sept 2015
Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees)

Global Service Delivery Lead : Marsh Limited - Global

Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives.

  • Global Service Delivery Lead for Marsh US/Canada Production and Support with direct responsibility for lights-on operation and support of 200+ applications accessed by 20,000 Marsh colleagues
  • Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives
  • Managed team responsible for US/Canada Shared Services Production support, Application engineering, Database administration and Middle-ware support. Team managed US/Canadian teams (6 direct, 135 indirect) 
  • Responsibility for Tier 2 Production support, Problem management, Release management, Change, Configuration, BCP and Disaster Recovery Services
  • Lead team responsible for Project Portfolio Management of 25-30 Global Infrastructure initiatives with budget in excess of $10M. Budget management and responsibility for $21 million in IT investments
  • Directed large-scale Program initiatives associated with business change and infrastructure initiatives
  • Developed Service metrics and Executive/Business dashboard reporting associated. Managing Service Targets and Service Level Compliance
Jan 2007Dec 2014
Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees)

Senior Global IT Portfolio Manager (MMC Limited) - Global

  • Provided Shared Services Management support for MMC lines of business (Mercer, MMC Corporate, Marsh and Guy Carpenter lines of business). 
  • Directed global Project Portfolio of 50-60 Infrastructure projects with a core team of 7 members. Total Project Financial responsibility for budget of $5M across all regions.
  • Program managed a number of large scale business application cloud and SaaS based service implementations. platforms implemented include large scale global deployments (Agency Mgt, CRM, Data Analytic, Data Warehouse, ERP) 
  • Program managed a number of infrastructure initiatives associated with server consolidation, DataCentre relocation, M&A, call centre, global desktop upgrades and virtualization efforts.
Jul 2001Jan 2007
Marsh & McLennan Companies, Inc. (Mercer HR - Global organization >50,000 Employees)

Senior Portfolio Manager (MMC Limited) - CE/EMEA

  • Managed technical program management functions Globally, self-managing an average of 6-8 projects in excess of $1 million budgets.
  • Program managed a £5-million project with 50+ cross matrix teams for Datacenter relocation with 300 servers from Canary Wharf to Ex-Mod facility in Bedford.
  • Program managed a £10-million+ project for Datacenter build and office consolidation within 2 Datacenters across 68 regional offices
  • Executed EMEA implementation for a number of Business strategic platforms (Pensions, Benefit Administration, CRM systems) 
  • Directed Desktop and email migration project for 800 users across 68 locations in UK
Mar 1992Jul 2001
Co-operative Wholesale society (CWS) - Retail Division (EMEA Organization >50,000 employees)

Senior Project & Technical Team leader (CWS Limited) - UK

  • Spearheaded multiple IT projects across a diverse range of commercial businesses including banking, optical, funeral, engineering, agriculture, and property services. Projects included Y2K, ERP, EAI, CRM, DataCentre consolidation, M&A, network and server consolidation exercises 
  • Performed IT team leadership role managing 20 people supporting diverse technology platforms including AS400, UNIX, Solaris and Wintel across 4 locations in EMEA

Education

19982002
University of Salford

Masters Degree in Business Information Technology

An Advanced Certificate in Managing IT was also attained when completing the first year of the Masters Degree

Certifications

1998present
ITIL - Green Badge

Foundation Certificate in Service Management