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Senior Information Technology Executive with 25 years of Technology Leadership experience in Retail, Insurance, Finance and Government organizations. Experience of managing and leading medium to large sized IT organizations with matrix team structures of >200 and outsourced vendor partners. Strong service discipline with IT delivery and support management experience within large complex global corporate organizations. Extensive IT Project and Portfolio Management experience in directing Global IT infrastructure and business IT change programs. Proven ability to bridge technology and strategic business goals to provide productive solutions. Excellent communicator with emphasis on building strong client relationships. Strong financial acumen with operational budget responsibility in excess of $30M. Strong understanding and application of IT Audit, risk and compliance standards and guidelines.Strategic thinker with IT vision to transform legacy and mid-sized business environment into future state environments to support digital growth. Strong academic background to the level of Master’s Degree (MSC) in Business Information Technology. Applied experience of managing large scale projects using IT Project lifecycle, Waterfall and Agile best practice. Equally comfortable working with the software development, systems and operations teams on tactical deliverables, as well as leading strategic initiatives with executive stakeholders. Experience in driving organization change and growth program through the introduction of new technology implementations


IT Leadership and Planning core competencies - Program and Project Management - Strong Business Relationship Skills - Strong IT Service Management focus -  Strong Technology Proficiency - Vendor Management - Process Development and Execution - Budget and Benefits Planning - Excellent Financial Acumen - Written and Oral Communication Skills - Delivery Experience at Operational Project and Portfolio Level - Proven track record of delivering complex projects on time - Strong attention to quality and detail - Strong Presentation Skills - Experience in managing IT contract tender and negotiation - Strong IT skills -  Hands-on, detail-driven leadership style

Work History

Jan 2016Present

CIO (Marsh Subsidiary : Victor Insurance) - Global

Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees) 
  • IT CIO Lead for Marsh subsidiary Victor Insurance the largest and most experienced underwriting managers of specialty insurance programs in the world.  Supporting operations in the United States, Canada, United Kingdom, Netherlands, Italy and Bermuda
  • Develop risk management solutions for clients and use best-in-class technology to distribute specialty insurance through a vast network of agents and brokers.
  • Responsible for driving digital business growth strategies across the organization
  • Established and maintained very strong partner relationship with Executive Groups representatives across the Victor Group and Broader Marsh Corporation (CEO, COO, CFO, CIO, IT Directors and entity presidents).
  • Collaborate as member of executive team in making major decisions and in driving IT delivery of Victors global client and carrier, Broker facing Insurance solutions.
  • Drive IT strategy to alignment with business growth, product and capital imperatives. 
  • Drive technology innovation through digital platform capabilities, automation opportunities, new business products, acquisition opportunities and client servicing.
  • Implemented Digital Portal strategies AI, Automation and NLP technologies to align with business strategy and growth.
  • Implemented a number of corporate MGA business go-to-market P&C insurance products utilizing in custom and best of breed platforms (Duckcreek, Agencyport, Vertafore, AMS, Nexsure, Applied Systems).  
  • Implementation of cloud based LOB insurance solutions in the cloud (AWS and Azure).
  • Define IT strategic vision managing all aspects of application development, infrastructure, quality assurance, maintenance and end-user support.
  • Budget management and responsibility for $12 million in IT investments and >100 IT resources across US and Canada  
  • Implemented mixed offshore/onshore managed service development support model
  • Defined IT organization structure across US and Canada to align with business change the business (CTB) and run the business (RTB) priorities.
  • Applied emerging landscape as it relates to Insurance and backoffice technology solutions and consider novel solutions and offerings to both new and existing markets based on the organization’s capabilities. 
  • Implementation of processes and metrics to ensure that the technology organization is efficient and focused. 
  • Implementation of Agile development methodology.
  • Defined IT organization structure and established IT capabilities to align with business growth and priorities. Appointed individuals with strong business knowledge and communications skills to align with business stakeholders to establish working group and promote improved business interaction for new initiatives.
  • Recognized talent and harnessed individuals capabilities both in IT and the business. Elevated and provide enhanced responsibilities for individuals Leveraged business capabilities in operational roles for  Marketing and Underwriting administration
  • Adherence to Government industry and organization compliance and security control standards (NYCRR, NYDFS, SSAE16, SOC1, PCI)
Jan 2015Jan 2016

Global Service Delivery Lead : Marsh Limited - Global

Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees)

Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives.

  • Global Service Delivery Lead for Marsh US/Canada Production and Support with direct responsibility for lights-on operation and support of 200+ applications accessed by 15K Marsh colleagues.
  • Partnered with Marsh Brokerage, Private client and Consumer businesses to help deliver and drive Business strategic objectives.
  • Managed team responsible for US/Canada Shared Services Production support, Application engineering, Database administration and Middle-ware support.Team managed US/Canadian teams (6 direct, 100 indirect) 
  • Responsibility for Tier 2 Production support, Problem management, Release management, Change, Configuration, BCP and Disaster Recovery Services.  
  • Lead team responsible for Project Portfolio Management of 25-30 Global Infrastructure initiatives with budget in excess of $10M. Budget management and responsibility for $21 million in IT investments
  • Directed a number of large-scale Program initiatives associated with business change and infrastructure initiatives (Insurance market placement products, Corporate website, cloud services, doc management, SharePoint, IE11, W2K3, Windows 7, virtualization, Datacentre relocation/rationalization, M&A's)
  • Developed Service metrics and Executive/Business dashboard reporting associated with service availability, KPI's,  Service Targets and Service Level Compliance.
  • Ensured ongoing service compliance to audit (internal and external) and regulatory requirements across the organization.
Jan 2007Jan 2015

Senior Global IT Portfolio Manager (MMC Limited) - Global

Marsh & McLennan Companies, Inc. (Global Organization >50,000 Employees)
  • Provided Shared Services Management support for MMC lines of business (Mercer, MMC Corporate, Marsh and Guy Carpenter lines of business). 
  • Directed global Project Portfolio of 50-60 Infrastructure projects with a core team of 7 members. Total Project Financial responsibility for budget of $5M across all regions.
  • Managed a number of initiatives to realize cost reduction and saving opportunities of upwards of $2.5M. 
  • Program managed a number of large scale business application cloud and SaaS based service implementations. platforms implemented include large scale global deployments (Agency Mgt, CRM, Data Analytic, Data Warehouse, ERP) 
  • Program managed a number of infrastructure initiatives associated with server consolidation, DataCentre relocation, M&A, call centre, global desktop upgrades (Windows 7, Windows 98) and virtualization.
Jul 2001Jan 2007

Senior Portfolio Manager (MMC Limited) - CE/EMEA

Marsh & McLennan Companies, Inc. (Mercer HR - Global organization >50,000 Employees)
  • Implemented technical program management functions Globally, self-managing an average of 6-8 projects in excess of $1 million budgets.
  • Program managed a £5-million project with 50+ cross matrix teams for Datacenter relocation with 300 servers from Canary Wharf to Ex-Mod facility in Bedford.
  • Executed EMEA implementation for a number of Pensions, Benefit Administration systems 
  • Directed Windows XP desktop and email migration project for 800 users across 68 locations in UK.
  • Organized diverse global technical infrastructure projects including Microsoft AD, IBM MQ,  FTP, CA and BMC System management.
  • Program managed a £10-million+ project for Datacenter build and office consolidation within 2 Datacenters across 68 regional offices.
Mar 1992Jul 2001

Senior Project & Technical Team leader (CWS Limited) - UK

Co-operative Wholesale society (CWS) - Retail Division (EMEA Organization >50,000 employees)
  • Spearheaded multiple IT projects across a diverse range of commercial businesses including banking, optical, funeral, engineering, agriculture, and property services. Projects included ERP, EAI, CRM, DataCentre consolidation, M&A, network and server consolidation exercises 
  • Performed IT team leadership role managing 20 people supporting diverse technology platforms including AS400, UNIX, Solaris and Wintel across 4 locations in EMEA.



Foundation Certificate in Service Management

ITIL - Green Badge
Jan 2006Present

Managing Successful Programmes - Foundation

APM Group



Masters Degree in Business Information Technology 

University of Salford

An Advanced Certificate in Managing IT was also attained when completing the first year of the Masters Degree


High School Education

St Thomas Moore High School

English Language, Mathematics, Computer Studies, Social Studies, History (O Level - Pass)