Download PDF

Summary

With 20 years IT industry experience, I provide guidance and direction to the development and operation of IT infrastructure. I’m passionate about what I do and take pride in my work and achievements. My strategic thinking and "outside the box" approach has been crucial in developing and supporting successful teams and businesses with proven results.

Work experience

2017Present

Network Manager - Media and Digital

Telstra

Managing a team of 12 direct reports who support high visibility and high impact products for our customers, including BigPond Movies, BigPond email, AFL, NRL, Netball and MyAccount.

Achievements:

  • 90% reduction of incidents and long tails
  • Driving Back to Zero NAR initiative
  • Improved staff morale and engagement
  • Introduced staff up skill program
  • Working with GM of CMDA on TSO revenue initiative
  • Improved KPI results
  • Resolved TIO complaint
  • Drive improvements with PSO for products

Responsibilities include:

  • Manage onshore team 
  • Manage staff roster
  • Run weekly team meetings for CMDA group
  • Liaise with PSO and Engineering teams
  • Manage incidents, with involvement in technical and major incident bridges
  • Manage team budget for overtime and staff expenses
  • Review tools and monitoring solutions for the team
  • Introduce new monitoring solutions
  • Provide COO items
  • Liaise with SDM's to develop Customer Improvement Programs
  • Liaise with vendors, including AFL, Champion Data and AWS 
  • Introduce team BC and DR testing relocation plan. 
  • Introduce First in Fix improvement plan
  • Reporting, including the use of tools Tableau, Pablo and OneCM
  • Review changes for TRB
20162017

Acting General Manager - CMDA

Telstra

Six week secondment plus adhoc engagements to manage the operations of the Level 2 CMDA group.

 

Responsibilities include:

  • Manage seven direct reports
  • Budget Management
  • Coordinate improvement initiatives with PSO
  • Manage team KPIs
  • Provide COO items
  • Run fortnightly CMDA team briefs
20162016

Network Manager - Cloud & ASIT

Telstra

Managing Level 2 onshore and offshore teams with 16 direct and 49 indirect reports. Supporting over 700 internal Telstra applications and customer cloud infrastructure

Achievements:

  • Introduced a cloud technology up skill program
  • Improved First in Fix ability for the team
  • Improved staff morale and engagement
  • Met and improved KPI results 
  • Reduction in noisy alarms
  • Working with GM of CMDA on TSO revenue initiative

Responsibilities include:

  • Manage teams onshore and offshore
  • Managed integration team
  • Manage staff roster
  • Run weekly team meetings for CMDA group
  • Liaise with PSO and Engineering teams
  • Manage incidents, with involvement in technical and major incident bridges
  • Manage team budget for overtime and staff expenses
  • Review tools and monitoring solutions for the team
  • Provide COO items
  • Liaise with SDM's to develop Customer Improvement Programs
  • Liaise with vendors, including Cisco, Microsoft, EMC and VMWare
  • Introduce team BC and DR testing relocation plan. 
  • Introduce First in Fix improvement plan
  • Reporting, including the use of tools Tableau, Pablo and OneCM
  • Participated in Back to Basics initiative for CMDA
  • Review policy and procedures for Incident Management
20132016

Cloud and IT Services Manager

Fasttrack Recruitment Software

Established in 1992, FastTrack is one of the largest providers of software to the recruitment industry globally.

Achievements:

  • Designed and built a cost effective cloud solution globally available to clients with high availability and multiple redundancy points.
  • Acknowledged by Microsoft as "the first" to design RDS for cloud with multiple redundant Geo locations.
  • Creation of disaster recovery processes and procedures. 
  • Involvement in creation of processes and security policies for ISO 27001.
  • Turned IT into an efficient and cost effective department.
  • Implemented ITIL process and ticketing software and real time cloud server monitoring.
  • Implemented a change managment process and approval workflow for all infrastructure and cloud related changes.
  • Member of the Cloud Committee, Change Management Board and BC/DR Committee

Responsibilities include:

  • Manage an internal team of three, leveraging support and development teams,  plus manage vendors to ensure Internal IT and cloud is delivered and streamlined efficiently and effectively, while defining and maintaining SLA agreements.
  • Work closely with other internal teams to project future design changes and requirements for hosting of the cloud and internal infrastructure requirements.
  • Vendor management and contract negotiations.
  • Manage IT budget and expenses.
  • Define IT Strategy and planning.
  • Implement core business solutions.
  • Develop and maintain disaster recovery strategy plan and processes
  • Implement monitoring, support and RACI matrix for the cloud infrastructure.
  • Streamline and decrease cloud delivery times
  • Maintain security of the cloud and internal infrastructure
  • Manage cloud and internal network infrastructure
  • Report to the Board for all cloud and IT matters of topic

20052008

Network Administrator/Senior Desktop Support

MacPherson + kelley lawyers

Established in 1905, M+K have 300+ staff over four offices nationally, covering a range of legal services across commercial law, tax advisory, property law, litigation, employment law and intellectual property.

Responsibilities included: 

  • Maintained network infrastructure
  • Maintained workstations and SOE deployments
  • Provided Level 1/2/3 support
  • Built/administered/maintained Servers
  • Software installation/upgrades
  • Maintained internet and security
  • Manage Exchange servers
  • User accounts administration
  • Provided training to staff
  • Provided recommendations to the business
  • Maintained BlackBerry server
  • Database administration
  • Website development
  • Maintained PABX and swipe card security systems
20022005

Network Administrator

William angliss institute of tafe

William Angliss Institute of TAFE delivers a range of hospitality and tourism courses to thousands of students.

Responsibilities

  • Maintained approx. 1200 workstations
  • Provided level 1/2/3 support for network, staff and students
  • Built/Administered/Maintained approx. 50 servers 
  • Managed software upgrade and installations
  • Maintained Internet and security
  • Maintained Microsoft Exchange servers
  • Maintained network infrastructure
  • Set up routers, switches, firewalls and wireless networks
  • Administered user accounts
  • Provided staff training
  • Database administration
  • Implemented VoIP phone system (first company in Australia to implement)
  • Product research, planning and vendor management
20092013

Infrastructure Manger

Fasttrack recruitment software

In November 2008, I was approached by FastTrack to join their IT team.

Achievements:

  • Reduced running costs in excess of six figures pa.
  • Streamlined the IT infrastructure from bulky, expensive physical hardware into a complete virtual private cloud environment.
  • Defined IT disaster recovery plan
  • Defined IT strategy for the growth of the business
  • Implemented a cloud CRM system, cloud phone, video conferencing and private cloud solution. 
  • Completely rebuilt and refreshed the infrastructure which now runs on the latest version of Microsoft products (Server, Active Directory, Exchange, SQL, Sharepoint, OS, Office etc) 

Responsibilities included:

  • Managing network infrastructure
  • Manage IT budgets
  • Develop vendor relationships and manage vendor contracts
  • Provide technical expertise and industry knowledge to support sales and marketing efforts
  • Provide strategic recommendations to the business
  • Investigate new technologies to benefit the business
  • Build virtualised development and test environments
  • Provide Level 1/2/3 support
  • Review hardware, software and technology applications
  • Provide technical consulting to our clients
  • And much more
20012001

Network Manager - Traineeship

William angliss institute of tafe

Completed a Certificate IV in Network Management, with placement at William Angliss.

Responsibilities

  • Maintain approx. 900 workstations
  • Build and maintain servers
  • Perform software installation and upgrades
  • Provide software and hardware support for staff and students
  • Maintained network, internet and security

Education & Training

20172017

Effective Business Writing

Black Isle
20162016

Strategy in Action Practitioner Program

Telstra
20162016

Commercial Acumen Practitioner Program

Telstra
20142014

Administration Essentials for New Admins (Professional Edition) (ADM202)

Salesforce
20032003

CCNA

Box Hill Institute
20012001

Certificate IV - Network Management

Inner eastern group training
19982000

Bachelor of Education/Bachelor of Applied Science - Information Management and Mathematics

Deakin university

Completed 3 years of study before deferring and changing into an IT direction.

19961997

VCE

Hampton park secondary college

Skills

Microsoft operating systems - server 2003-2012 R2, windows xp-10
Including skills around DNS, IIS, AD, DHCP, Load balancing, Remote Desktop Services and much more
Microsoft software solutions

Including, Sharepoint, Exchange, Threat Management Gateway, SQL Server, Office, Team Foundation Server, Visual Studio and others

Cloud software

Hyper-V, VMWare, Citrix, Office365, Microsoft Azure, Amazon Web Services, Akamai solutions, Microsoft InTune, Microsoft System Center and others

Infrastructure
Load balancing, redundancy, networking, routing, hardware

References

References are provided on request.