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Innovative IT Executive, expert in the design and delivery of cost-effective, high-performance technology solutions. Architected the infrastructure supporting the world’s largest online travel agency with budget responsibilities of $45 million annually. Highly skilled in developing strategic plans for technology delivery, quality assurance, ITIL-based support processes, relationship building, and data center management. Proven success at identifying and enforcing strict budget controls supporting business growth. A trustworthy and dynamic leader capable of developing strong teams and motivating organizations.

Relevant Accomplishments

  • Architected infrastructure in support of Expedia’s revenue growth from $40 million to $2.9 billion.
  • Executive sponsor of high availability program: improved availability 65% recovering $25 million utilizing data center automation, enterprise storage, database clustering, pre-production environment, ITIL processes, and cultural change based on operations excellence.
  • Reclaimed $50+ million in revenue: implemented real-time customer experience analytics tool used to identify and resolve transaction errors and improve checkout success rate by 4.5%.
  • Cut operating expense $5.25 million: renegotiated hosting, DNS & content distribution contracts, implemented virtualization, leveraged compression, and consolidated systems to reduce licensing fees.
  • Key driver of two successful data center migrations: improved stability and scalability, deployed new technologies and reallocated $1.4 million of data center infrastructure.
  • Deployed Expedia’s MPLS network: increased bandwidth 10X, kept costs flat, simplified support, reduced partner impact during data center migration, and enabled multi data center architecture.
  • Launched Expedia’s content distribution network solution: avoided infrastructure build costs, halved European site rendering times, and doubled offshore productivity. 

Areas of Expertise

  • Technology Architecture & Integration
  • Budgeting & Strategic Planning
  • Business Relationship Management
  • Capacity Planning & Disaster Recovery
  • High Transaction eCommerce/SaaS Systems
  • IT Governance & SDLC Processes
  • Organization & Staff Development
  • Portfolio & Project Management

Work experience

  • Volt Computer Services, SQL Test Engineer (Microsoft Assignment)
  • Advanced Research Systems, Development Engineer - Medical Case Management Systems
  • Safeco Insurance Company, Test Coordinator - Claims Systems Test Organization
  • Market Trends Inc., Data Analyst, Project Manager/Analyst - Consumer Research Company
  • 20062009

    VP, IT eCommerce Systems

    Expedia, Inc.
    • Implementation and support of 145,,,, White Label Web Sites, and 23,000 ExpediaConnectTM merchant hotel properties.
    • $28 million expense budget; teams in Bellevue, Dallas, San Francisco, and Montreal.
    • Cultivated relationship with Expedia North America leadership team; translated strategic corporate goals into deliverable information technology programs.
    • Contributed to 3 year strategic plan and structured organizational budget to achieve financial targets.
    • Executive sponsor of high availability program; implemented new service based technology platform.
    • Championed acquisition of data center automation, virtualization, real-time customer experience, and SQL performance tuning software to improve operational efficiency, conversion, and availability.

    GM, IT eCommerce Systems

    Expedia, Inc.
    • Strategic and operational responsibility for eCommerce organization; NOC, security, site architecture, data warehouse, ExpediaConnect™, data center and application management.
    • $45 million expense/$15 million capital budget; team of 85 in Bellevue and Montreal.
    • Assured IAC Disaster Recovery, Sarbanes Oxley and Visa/MasterCard CISP Multicard compliance.
    • Key leader of organization and technology integration of, &
    • Achieved operational excellence with implementation of ITIL best practices and balanced scorecard.

    Director, Platform Architecture & Engineering

    Expedia, Inc.
    • Drove infrastructure architecture of eCommerce systems, network, security, and capacity planning.
    • $17 million expense/$8 million capital budget; team of 15 database, security and systems engineers.
    • Lead successful post Microsoft spin-off data center migration into enterprise-class facility.
    • Managed data center hosting, network, hardware, and service provider relationships.
    • Deployed blade center technology to allow rapid deployment of server infrastructure, MPLS supporting WAN flexibility and efficiency, and new VPN service offerings. 
    • Participated on due-diligence project teams of multiple M&A candidates, including the successful acquisition of 

    Manager, Infrastructure Engineering

    Expedia, Inc.
    • Managed team of 5 network and systems engineers responsible for the planning and execution of enterprise-level data center design and support.
    • Fostered relationships and structured quarterly business reviews with key partners and vendors; planned the procurement of capacity and reviews of availability service level metrics.
    • Architected self-hosted DoubleClick Ad deployment; deployed international private fare system in collaboration with French third party provider.
    • Facilitated post Microsoft spin-off hosting and support changes; founded Expedia Security and Operations Program Management teams replacing Microsoft shared services.

    Implementation Engineer

    Expedia, Inc.
    • SQL and Capacity Engineer responsible for the migration of Expedia databases from SQL 7.0 to 2000, and managing capacity and support relationships with travel partners.
    • Designed and implemented infrastructure for Expedia flight pricing platform; delivered X.25 to TCP/IP inventory partner upgrade; implemented Expedia’s first merchant payment system.
    • Architected Expedia’s first deployment beta; developed project, performance and capacity management workflow and applications.

    Systems Analyst

    • Provided 24x7 support of Microsoft's warranty support Customer Information Tracking System.
    • Performed SQL 6.5 to 7.0, 7.0 to 2000 and NT 4.0 early adopter upgrades to IT system.
    • Designed VB and SQL based applications to manage multiple SQL Server farms.
    • Developed SQL stress tool used to test multi-master replication system at the Compaq Stress Lab.




    University of Washington, Seattle - Business School


    University of Washington