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Brian Chiu

Distribution Support Manager at Trident Microsystems

Work experience

Nov 2014Present

Account Sales Manager


1. Order management  Monitor the order management process, ensuring customer orders are accurately entered in ERP system and ensure compliance with terms and conditions.

2. Demand fulfillment  Drive internal activities, to provide benchmark levels of supply assurance by understanding customer demands, internal supply capabilities, and coordinating activities to meet customer demands.

3. Customer service  Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account team, Business Lines and Support teams at all time.

4. Strategic planning  Develop and present supply chain performance, process improvement, and strategies to both internal and customer leadership.

5. Leadership  Build, develop and motivate a team of highly effective supply chain team members through hiring, training, coaching and performance management.

Oct 2011Aug 2014

Distribution Support Manager

Trident Microsystems
I was promoted to a managerial position and extended my scope to include order management and customer service. In this role, I directly manage key accounts as well as supervise 4 direct reporting CSR performing the function of customer service and inside sales. Within a quarter, I was able to foster a motivating environment in which the productivity of my team improved significantly and delivered high levels of service to external customers in Greater China, Americas and EMEA regions as well as internal customers in the Finance, Logistics and Operations groups.
Aug 2011Jun 2012

Business Analyst

Trident Microsystems
Acting in the role of a business analyst, I prepare, manage and deliver the weekly bookings/billings/backlog reports to the respective sales and management teams. In addition, I lead the forecast consolidation and review process on a monthly and quarterly basis which is used for planning and resources allocation, as well as revenue guidance purposes for Wall Street.
Aug 2008Aug 2011

Sourcing Project Manager

HannStar Display

As a SPM of LCM/TT (touch panel), I have full responsibility for managing, executing and advancing the manufacturing outsourcing process of after LCD production. I had achieved and sustained high standards in supply chain safety and compliance with GC logistics regulatory guidelines.

Selected Contributions:

• Redesigned the outsourcing supply chain processes and flows to ensure the efficiency of product delivery. It controls the entire system through integrated material & production planning.

• Enlarged the production capacity to achieve 150%+ within one year. Met and exceeded all production planning targets in 2010.

• Introduced MS-Excel training programs that enhanced employee performance and helped build a significantly motivated workforce.

• Managed mass production outsourcing contracts with GC manufacturing contractors as well as RMA agreements with repair service providers worldwide, such as Siemens AG and Celestica Inc.

Aug 2003Aug 2008

Sr. Supply Chain Planner

TPV International B.V., EU Service Center, Rotterdam

I performed the role of supply chain planner in the monitor repair and logistics hub within the EMEA Region, with strong key focus on fulfillment of customer service satisfaction and business requirements. My scope of responsibility was subsequently extended to include after sales service contract management of Haier/Hisense OEM customer accounts.

Selected Contributions:

• Developed and managed material distribution schedule and repair service orders to 3rd party service providers in EMEA region.

• Coordinated and execute strategic parts replenishment plans to maintain safety inventory level.

• Dedicated to the repair service of GC Haier/Hisense TV OEM account.

Mar 2000Aug 2003

Sr. ERP System Analyst

United Microelectronics Corp.

Contributed to very high visibility projects focused on the support of backend office and redesign of support processes. Developed and roll out software tools for cross-functional colleagues in Finance, Procurement and Operations and enabled their higher work efficiency and effectiveness.

Selected Contributions:

• Provided user support on a B2B e-procurement portal application. Developed reporting for users on an ad-hoc basis.

• Assigned as member of the steering committee of eUMC 3.0. The key objective of which was to define the intranet portal guideline from conception to technology as well as to evaluate new generation portal platform solution.

• Contributed to the analysis, design implementation and testing of system requirements. Developed system documentation as well as user training materials. Performed database administration and data integrity audits.


Jan 2005Jan 2007

MSc. ICT in Business

Leiden University

It's been designed to provide a flexible framework for graduate study in Information Management and is of particular interest to participants wishing to pursue an international career involving both ICT and Management.The programme analyses how ICT enables innovations in all business areas including marketing, operations, finance, strategy and of course IT itself.


Product Management
Business Analysis
Project Planning
Sourcing Project Management
ODM Material Management
Cross-functional Communication
Cross-functional Team Leadership
Project Management
Supply Chain Management
Microsoft VBA Expertise
Global Collaboration
Cross-Functional Communications
Excel Information Dashboard
SAP/Oracle Expertise
Sales Operations
Pricing Operations Management
Sales Forecasting Database Design
Order Management/Fulfillment