Led User Experience research and analysis for a US Federal Reserve System team of 100 developers, analysts, and designers creating the next generation of Federal Reserve Cash Office Management Systems.
Uncovered more than 200 usability issues prior to development, preventing expensive rework. Used varied research and validation methodologies, including rapid prototype iteration, to produce user-tested designs prior to development.
Created best practices and design documentation to simplify and streamline design and implementation.
Pioneered remote research program to reduce travel budget and increase validity of User Testing results.