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Summary

Dynamic technology and business professional with 15-year history of progressive technology and global leadership experience, specializing in the design, support and delivery of world class Data Center Infrastructures and 24x7 Network Operations in support of business strategies and objectives.

Results oriented, client focused, process driven, cost-conscious technology manager with proven success in the creation and management of effective teams.   Significant experience managing change and realizing efficiency as a result of standardization and consolidations. Extensive International exposure and comfort interacting with all management levels within an organization and with managing distributed teams. Proponent of standards-based computing and process-driven IT, with a comprehensive background in managing multiple complex projects, establishing priorities, and leveraging technology to meet both tactical and strategic business needs. Demonstrated ability to manage large-scale projects with strong leadership, decision making, planning, and communications skills.  Proven experience in negotiating and managing large-scale vendor agreements. Proficient in all major technologies, Service Management concepts, and security governance.  Hands on, highly motivated, results oriented, self-starter.  History of exceptional telecommunication contract negotiation and international provisioning.  

  • Over 15 years of IT Operations experience implementing Network Operations and provisioning IP-Based, Private Line, Switched, and Managed Services globally.

  • 2-3 Million Capital and 8-9 Million Operation Budget Experience

  • Successfully navigate cultural, lingual and terminological subtleties in a global marketplace of vendors and suppliers for Global solutions

  • Coordinate people, processes and events related to activities being undertaken by service providers to deliver new outside plant facilities to a office and data center location
  • Managing global real estate construction projects related to Network and Data Center operations.

    • Structured Cabling, IDF/MDF, Power, Cooling, Backbone, Point on Entry Diversity
  • Leading 24x7 Network operations teams, including enabling teams to set vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, encourage improvement and innovation, and lead by example as a team member and with the ability to execute complex projects independently.

  • Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems.

  • Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
  • Proficient experience in collocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
  • Full life cycle experience deploying highly diverse MPLS, DIA and Point to Point circuits.  Hands on from  RFP/Contract/test and turn-up to 24x7 Operations.
  • Experience managing a change control environment
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
  • Knowledge of industry data center standards, policies & methodologies
  • Strong interpersonal, presentation and communication skills
  • Strong organizational skills and detail oriented

 

Work experience

2007Present

IT Operations Manager

Skadden, Arps, Slate, Meagher & Flom, LLP.
  • Oversaw all aspects of production Infrastructure & Operations across 4 global data centers and 22 offices in support of more than 1,700 attorneys and 50-plus practice areas.  Responsible for 24x7 Network Operations to support the Firm’s Information Technology. Acts as a liaison between engineering, operations, development, and outside vendors in the areas of provisioning, networking, change, capacity planning, modifications and troubleshooting. Partners with senior management team to align Data Center Infrastructure Capacity and Operations team with strategic direction.  Administers and controls the IT operational and capital expense budget to contribute to a cost effective operation. Directs plans, organizes and controls all activities across IT operations in North America, Europe and Asia to ensure the effective, efficient and secure operation of all technical systems. Creates, maintains and enforces written policies and procedures regarding Network and Production Systems Operations. Compiles and reviews Data Center and NOC performance records to determine productivity, quality of output and cost of services. Develops methods to continually improve results. Evaluates new equipment, software and processes continuously, recommends changes as appropriate, and supervises their installation. Structures, leads, trains and develops IT staff for maximum effectiveness. Analyzes complex business needs and recommends technical solutions. Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Directs and prioritizes the work load of IT staff, contractors and trades.  Responsible for standardization of MEP and Structured Cabling systems for the Firm’s Data Centers, Collocations, and office locations. 

Data Center Projects-End to End Project Responsibility.  Scope involved design, standards definition and specifications, Engineering and Trade management, RFP/Site selection, Bid Leveling, on-site construction supervision, commissioning and moves.

  • 2014 Fukuzumi, Koto-Ku, Tokyo, Japan
  • 2014 Redhill , Surrey United Kingdom
  • 2015 Dayton, OH United States
  • 2015 White Plains, NY United States
  • 2018 Edagawa, Koto, Tokyo, Japan
  • 2018 Slough, United Kingdom

Office Projects-End to End Project responsibility for IT Infrastructure.  Scope involved design, standards definition and specifications, Engineering and Trade RFP and selection, Bid Leveling, on-site construction supervision, commissioning and closeout and acceptance.  Scope involved all cabling from Point of Entry to MDF, MDF/IDF/WSO and all electrical and environmental systems. 

Sao Paulo, Toronto, Los Angeles, San Francisco, Chicago, Boston, New York, Houston, Palo Alto, Washington, Wilmington, Tokyo, Seoul, Shanghai, Hong Kong, and Frankfurt

20032007

Director Operations and Networking  

Video Monitoring Services of America LLP

Responsible for identifying information technology solutions to support business plans and to create new strategic options. Directs the design, development and maintenance of infrastructure, programs, and systems to meet the needs of Video Monitoring Services. Acts as a liaison between users, operations, development and outside consultants/programmers in the areas of networking, storage, systems design, modifications and or troubleshooting. Directs the implementation and execution of new line of business applications and information systems via well-defined plans including capital budget, procedures, deadlines, metrics and accountability. Partners with senior management team to align company information technology with strategic direction. Administers and controls the IT operational expense budget to contribute to a cost effective operation. Directs plans, organizes and controls all activities of IT operations across 18 offices and collocations to ensure the effective, efficient and secure operation of all technical systems. Creates, maintains and enforces written policies and procedures regarding all computer operations in the IT division and throughout the corporation. Compiles and reviews helpdesk performance records to determine productivity, quality of output and cost of services. Develops methods to continually improve results. Evaluates new equipment, software and processes continuously, recommends changes as appropriate, and supervises their installation. Maintains security of all data proprietary to the corporation and provides for the complete backup of all computer systems in case of system failure or disaster. Maintains knowledge of developments in the area of systems and hardware to assure that new developments are incorporated in future systems of the Company. Structures, leads, trains and develops IT staff for maximum effectiveness. Stays abreast of trends and regulations to ensure effectiveness and compliance. Develops/selects staff and user training on an as-needed basis. Analyzes complex business needs and recommends technical solutions. Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Participates on all hardware and software evaluations and maintains vendor contracts. Directs and prioritizes the work load of IT staff. Performs other related duties as assigned by management. Perform all functions of personnel management of IT staff.

  • Designed and Implemented Corporate Collocation in Louisville, KY and New York
  • Developed and executed project plan for Headquarters move which included over 300 employees, as well as Finance Systems, Internal/External Client Facing Applications, data center, and telecommunications. Directly responsible for the overall design of all IT Infrastructure, including Data Center, Air-conditioning, Electrical, Telecommunications, structured cabling, wireless, etc.
  • Directed the design and deployment of second generation private closed captioning and high quality video capture network across 350 remote sites across the United States.
  • Replaced Legacy Frame-Relay Wide Area Network with career based MLPS VPN solution which reduced data and long distance annual requiring cost by 43%
  • Directed the business continuity plan. Designed and implemented 35TB Storage Area Network and Collocation for remote Disaster Recovery site in Louisville, KY.
  • Led and directed all facets of small and large network infrastructure projects from conception through final implementation.
  • Reorganized and reduced decentralized and highly specialized Operational Staff into centralized cross-functional IT Operations team.
  • Implemented workflow, Service level agreements, and escalation process to support 24x7 mission critical operations using Remedy Service desk
  • Made certain that systems conformed to auditing requirements and standards
  • Developed business case for the deployment of Remedy Service Desk across the enterprise and implemented

20002003

Director Systems Administration

World Wrestling Entertainment, Inc

Partnered closely with senior executives to design, implement, managed and maintain a multi million-dollar corporate and .COM infrastructure for the World Wrestling Entertainment Corporation, reporting directly to the CTO/CIO/CFO. My experience at the WWE touched upon most areas of IT management, including budgeting, procurement, contract negotiation, team and staff development, workflow, business process re-engineering and strategic business planning. Developed a superior record of delivering simultaneous large-scale-highly visible, projects on time and under budget including WWE.COM, EMC SAN, Centralized Backup and Disaster Recover, Remedy Help-desk System, Active Directory and Exchange 2000 Design and implementation, and Desktop Standardization.

 

  • Designed and Implemented Corporate Collocation in New York, and Connecticut
  • Technical lead and program manager for J.D. Edwards ERP and MicroStrategy Business Intelligence development (DEV/PY) and production (PRD) environments
  • Led team in defining business process and selection of help-desk, asset tracking and change management solution.
  • Reduced dependency on consulting and eliminated redundant headcount through the implementation of training program, and infrastructure standardization reducing operation budget by $200K.
  • Analyzed departmental requirements and established priorities for feasibility, systems design and implementation for the .COM and corporate information processing.
  • Managed systems development, deployment and operations. Defined and implemented all infrastructures. Managed all internal and outsourced projects within approved budgets.
  • Responsible for multi million-dollar capital and operational budget, in addition to the annual procurement of $3.5 MM of equipment and consulting services.
  • Managed heterogeneous local and remote network infrastructure with a staff of 15 full time employees, and consultants on a 24x7 basis. Team included DBAs, Systems Engineers, Front-End and Back-end programmers and a help-desk of 7
  • Established, planned, and administered the overall policies and goals for the World Wrestling Entertainment Corporation and WWE.com.
  • Developed business case for the deployment of Remedy Service Desk across the enterprise
19971999

Systems Engineer/Project Lead

Aztec Technology Partners
  • Designed solutions for small to medium enterprises throughout Connecticut and New York. Consulting practice focused on LAN/WAN Microsoft Back office design, implementation and support. 
  • Provided pre-sales engineering to sales staff and clients in conjunction with channel representatives from Cisco, 3com, Compaq, Hewlett Packard & Microsoft.
  • Furnished technical documentation to clients and staff.
  • Provided leadership throughout project implementation.
  • Designed, specified and installed routers, switches, hubs (Cisco, 3Com, HP, Extreme) and related network infrastructure in complex networks, which included multiple suites, protocols and NOS.
  • Designed, installed, troubleshot Microsoft NT Server, Exchange 5.5, SMS 1.2, SNA server, Proxy Server, Terminal Server, Citrix Metaframe, Arc serve and Seagate, etc.
  • Responsible for pre-sales briefings and demonstration.
19971999

System Engineer Consultant

Source Services Corporation
19951996

System Engineer Consultant

Aerotech

Education

19941997

Bachelor of Science Marketing

University of New Haven: New Haven
19921994

Associates of Science Electronic Technology

Johnson and Wales University

Certifications

In Progress

Data Center Design Consultant-DCDC

BICSI

The BICSI DCDC credential recognizes those individuals who have demonstrated both the knowledge and ability to apply it over the multiple facets within data center design. Candidates for the designation are individuals involved in the planning, implementing and making of critical decisions regarding data centers. Data center, IT, facility or project managers, architects, engineers, designers, consultants and those planning to enter careers in the data center design, construction or maintenance fields would benefit from earning the credential.

20122015

Certified Data Centre Design Professional – CDCDP™

CNet

The program is designed for individuals involved with, or responsible for an existing data centre, or those looking to achieve best practice when designing and implementing these facilities. Suitable for those with experience in the data centre sector, the program covers in-depth issues on a wide range of relevant topics and is consistently updated to reflect the latest trends and developments.

MEMBERSHIPS

BICSI

BICSI is a professional association supporting the advancement of the information and communications technology (ICT) community. ICT covers the spectrum of voice, data, electronic safety & security, project management and audio & video technologies. It encompasses the design, integration and installation of pathways, spaces, optical fiber- and copper-based distribution systems, wireless-based systems and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices