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                       Briana Posney

                                                 Patient Care Representative

  •                                                         10203 South Tantau Ave Cupertino, California 95014
  • 1-408-775-3601

Summary

Mission Statement;

  I am seeking to obtain a challenging and responsible position as a Admitting Clerk/Patient  Care Represenative . I am excited at the opportunity to apply the knowledge and hands-on training obtained.  Performs well in high-pressure, fast-paced environments utilizing exceptional multi-tasking and time management skills while maintaining strong patient advocacy.  Outstanding interpersonal and communication skills;  superior accuracy in patient history, labeling specimens, verifying insurance, scheduling appointments and other documentation.  Ability to utilize patient management skills to enhance quality of life and increase patient satisfaction.

Education

05/201610/2016

Licensed Phlebotomist

Fast Response School Of Healthcare Education

Berkley, C.A 

08/201206/2013

College Credits

Santa Barbara City College

Attended Santa Barbara City College 

08/200406/2008

High School Diploma

Dos Pueblos High School

Required units

Work experience

06/05/201703/31/2019

Specialty Scheduler/Patient Service  Representative 

San Jose Medical Group Urgent Care

 Greet and register all patients; notify medical staff of their arrival. Process daily charge tickets for incoming patients and register patients into Allscripts and IDX.   Verify current demographics and insurance information and status. Photocopies and inputs patient demographic information, insurance data and all other information into computer system.  Process all credit card payments using a program called Pay Junction.  

  Interacts with patients regarding complaints for effective and immediate response and resolution. Refer to PSR/Office branch manager as appropriate also supporting the Call Center by providing effective customer service to patients, vendors, insurance companies and other medical facilities.

  Use appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedule referral appointments with primary care providers and/or specialists. Assists and completes all discharge paperwork as well as collecting appropriate co payments and charges the patient at time of service.  Responsible for informing patients of any overdue or delinquent accounts and amount currently owed.  And attempts to collect payment at the time of visit.  
  Knowledge of all ICD-10 diagnosis and CPT coding to ensure correct charging and posting to each patients individual account. View batch for appropriate CPT and ICD-10 codes, balances the batch and completes batch control tickets at the end of each shift change. Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.   Assist other members of the PCR and Call Center departments as needed.

08/22/201609/23/2016

Phlebotomy Internship

BioData Laboratory

  Collected blood and urine specimens while using venous and micro techniques. Maintained the order of draw  according to the laboratories policies and procedures.  Labeled, centrifuged, split and freeze specimens as required by test order.  Performed bleeding time procedures and verified specimen collection information directly from specimen to compare with patients information. 

  Communicated with patients and staff to provide information regarding status of orders.  Maintained the required temperatures for each specimen as well as separated, stamped and packed each specimen for the state courier to pick up in designated area.  When biohazard containers were scheduled to be picked up I had to make sure they were ready to be disposed of and replaced. At the end of each day inventory was stocked.  Each work area was picked up and wiped down thoroughly for the upkeep of the next business day.

06/201003/2012

Caregiver

United Cerebral Palsy of Santa Barbara

  Assist people in achieving personal, behavioral, educational or vocational goals As identified in individual services plan. Lend a helping hand so people can maintain their personal hygiene appearance and health at the highest level possible.  Aid people with their household duties to maintain their residence in a orderly and safe condition. 

  Help people to access their community including access to community venues for business, social and recreational purposes.  Supported clients in maintaining and monitoring their health.  Give assistance in administration duties, attend medical appointments, follow dietary guidelines and follow health related protocols.  Complete all required general logs, medication administration records, financial logs, progress notes and  flow charts as required.