Spending my shifts for answering customer calls across a number of areas, including taking orders, handling complaints, answering enquiries, providing information and troubleshooting problems. A good command of English is an essential, as is a helpful, professional approach to customer service. Reports and call logs need to be kept and updated, and orders need to be processed and referred to the relevant dispatch department. An ability to recognise and prioritise certain issues is necessary, as is the right approach when handling customer complaints. I need to be computer-literate, although training in specific company software will be given. A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills.