SIC Management Services Co. Ltd is the state run Management Company responsible for the operational management of five Casinos (Casinos of Mauritius), retail and food service outlets on the Island of Mauritius. As Security & Surveillance Director I was responsible for the management of the day to day Security, Surveillance and Compliance Operations of each of the five Casinos and other locations, as well as providing ongoing training and development and support to all Security, Surveillance, Gaming and Retail Personnel. Each of the five Casinos were individually themed and catered to all types of clientele, including locals, tourists and business travellers. I managed a team of 40 Surveillance Personnel and over 120 Security Personnel, covering the five casino locations as well as the Central Surveillance Office, which was the hub for all locations. I also worked closely with the Human Resources Department and 1200+ workforce within the organisation.
I was also responsible for the project management and installation of new CCTV Systems and was actively involved with other projects managed by SIC including consulting on the installation of a complete CCTV system and training of all personnel at; The International Airport Duty Free Stores; and the Lakepoint Retail and Leisure Operation.
In addition to my responsibilities as the Security & Surveillance Manager, I worked very closely with the General Manager and played an integral role in the ‘General’ operational management of all SIC projects. This included being actively involved with Player Development, Player Analysis and Tracking, Marketing and Customer Relations.