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Talented and motivated IT professional with over 10 years of experience in a fast paced environment. Seeking a position in the DevBuild program to further my career in a developer role.


Quicken Loans
April 2018Present

Desktop Technical Support Specialist

Responsibilities include self-driven and motivated queue management to ensure all tickets are handled effectively and in a timely manner, using my knowledge of PCs and Macs to resolve customer issues, including Windows and Mac OS troubleshooting, software deployment through SCCM and JAMF Pro, account management through Active Directory and NOMAD, patching network switches and general hardware deployment. 

Nov 2011Present

Genius, Family Room Specialist, Specialist, Trainer, Mentor

Responsibilities include strengthening customer's trust and relationship with Apple and their products, using my expert knowledge and resources to provide expert and swift resolutions to Genius Bar reservations, troubleshooting and repairing Mac and Apple mobile devices in a timely manner, developing training programs for new genii, educating my team members about new and upcoming technical knowledge while providing consistent feedback and mentorship to improve both my team and my performance in my role. 

Nov 2010Oct 2011

Sales Floor Team Member

Responsibilities included maintaining proper brand and merchandise image, setting up signage, advertising and endcaps, assisting cashiers, electronics sales and support, while providing fast, fun and friendly customer service. Assisted in the training of new hires on how to build up and teardown advertising and signage, maintain proper brand image, and use of technical equipment.

Jul 2007Jun 2010

Sales and Marketing Operations Coordinator

Responsibilities included creation and formatting of email marketing brochures, launching client brochures via email service system, compiling sales figures for COO and CVO, maintaining database of professional meeting planners, managing shipment of marketing materials and tradeshow booth, generating sales leads, and fielding phone calls for prospective clients.

May 2006Apr 2007

Event Assistant

Responsibilities included procuring event sponsors and partnerships, generating event budgets, creating press releases, event blurbs and marketing flyers, overseeing the execution of successful events, managing travel itineraries for event entertainment, scouting and securing locations of event sites, coordinating with sponsors to ensure proper advertising and signage at events, and implementing web, radio and guerilla advertising campaigns.


SEPT 2002DEC 2006

B.S.B.A. Marketing

Magna Cum Laude


ACMT certified, ACiT certified, Microsoft Office Suite, iWork, iLife, Jamf Pro, Activity Directory, SCCM, HTML, CSS, PC Construction, SalesForce, Event Planning, Event Fundraising, Written Communication