Reports: 85 engineers / 16 teams (US)
Worked on Pearson Higher Education's Learning Platform - a rapidly evolving collection of reusable services deployed in the cloud (AWS) used to support Pearson's next generation of learning applications. Extensive experience with Pearson's offshore resources in Sri Lanka, assisting management there with alignment on standards, practices, and processes and transition of several product lines. As part of a corporate move to the cloud, migrated all development teams from Microsoft to open-source, java-based technologies. Led efforts to reduce customer impact minutes by 46% by introducing comprehensive instrumentation and monitoring that targeted reducing the mean time to diagnose (MTTD) customer-facing issues. Ensured smooth operations of all systems (nearly 10 billion transactions/day) by working with cross department leadership to define and introduce DevOps practices around instrumentation, deploys and product monitoring.