Responsibilities were wide and varied; from providing overall IT governance for Champion National Security, to installing new servers and configuring networking hardware.
Planned and Implemented the Exchange Management and Active Directory network design. Monitored changes in infrastructure configurations, and developed and maintained system standards for the entire company through its newly formed and implemented IT Department, performing daily backup operations and system monitoring for its security purposes throughout all nationwide locations.
My team and I created the Help-Desk for Champion, and built, implemented and maintained a "Spiceworks" Ticket system where the Help-Desk monitors go to process tickets assigned to the queue on a first-in/first-out priority.
We worked together to enhance current technologies to improve client services, while communicating regularly with executive management on the status and daily maintenance of the IT Department.
Hired, trained, guided and disciplined an IT staff of 16 employees, while developing best practices and written documentation for all server maintenance and provisioning of the end-user services.
Formed and maintained all vendor relationships. Handled all Project Management of the Teams Projects.
Completed Analog to VoIP telephone change in regards to planning network setups for all remote offices. Accomplished the Sprint to Verizon changeover of over 1500 wireless devices for the company, bringing total expenses down by over $100,000 per year!
My team created the Application Development of Security Job Finders, Champ.net, an internal HR system, and other internal systems to take the company completely paperless.
Oversaw and ran Social Networking projects to increase our online presence, including a huge presence on Facebook, Google Ad Words, and the YP Marketing Project.
Installed Cisco Core project for Network, an Active Directory clean up and rebuilt the Complete WAN with Verizon to link nearly 20 Champion National Security offices in the U.S.