Brian D Souza

Brian D Souza

Work History

Work History
Mar 2007 - Present

Restaurant Manager

Sheraton Jumeirah Beach Resort

A five star luxury beach resort in Jumeirah, Set in the middle of landscape gardens with 256 rooms including 1 Royal Suit. it consists of 3 bars and 6 restaurants as a Palm Garden (All Day Dining), Link@Sheraton Cafe (Internet Cafe), Al Hadiqa Restaurant (Lebanese Bar & Restaurant), Ciao Ristorante (Italian Fine Dining Restaurant), Peacock (Chinese Restaurant), Room Service (24 hours), Pool Bar and Bliss which is newly open lounge with Japanese cuisine.


  • Responsible for business performance of the restaurant.
  • Analyzing and planning restaurant sales levels and profitability.
  • Organizing marketing activities, such as promotional events and discount schemes.
  • Preparing the report at the end of the shift, including staff control, food control and sales.
  • Setting budget and discussing with the head of the department.
  • Planing and coordinating menus.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Managing staff and providing them with feedback.
  • Ensuring that all the associates adhere to the companies uniform and standards.
  • Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
  • Maintaining  high standards of quality control, hygiene, and health safety. 
  • checking stock levels and ordering according to the operations requirement.
  • Helping in any area of the restaurant when circumstances dictate. 
  • Prepare and coordinates the periodical performance reviews of the associates.
  • Establishes administers training programs within the outlet, including new employee orientation.
  • Coordinates the maintenance and development methods for high quality preparation of food and drinks.
  • Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours. 
  • Maintains and instructs assigned associates as to safety policies and procedures and follows up to ensure hazards are eliminated.
  • Acts immediately on all customer complaints to ensure that problems are fixed as soon as possible.
Jun 2006 - Present

Waiter to Captain (Room Service)

Al Murooj Rotana

Five -star Al Murooj Rotana is situated across from Dubai Mall and famous Burj Khalifa Tower. It offers 7 restaurants,  an outdoor pool and access to private beach club in Jumeirah. Al Murroj Rotana- Dubai Dining option including Lebanese Mawal Restaurant, the award-winning Double Decker Pub and the Waterside Seafood Restaurant & terrace.


  • This Hotel i had my first work experience, Here i start learning about hotel operations, like banqueting, room service, multi cuisine restaurant, bars etc.
  • Here i also learn how to handle guests complains, and how to satisfy the guest by understanding their needs and by giving  professional service. 
Mar 2005 - Present

Industrial Training

Fariyas Holiday Resort

In Fariyas Holiday Resort I did my industrial training in all the department, Kitchen, F&B, House Keeping, Front Office and Stewarding, to learn the basic information about the hotel operation.

Jan 2004 - Present

Industrial Training

Majorda Beach Resort

Majorda Beach Resort I had full time training in food and beverage department, specially restaurants, room service, pool bar, banqueting and bars.


2002 - 2006

Bachelor Of Hotel Management ( 4 Years Degree)

Shrinivas Collage Of Hotel Management

While  hotel Management Degree  I learn about, F&B Management , Kitchen Operations, House Keeping Operation ,Front Office Management, Behavior Of Human Resource, F&B marketing and strategy, Financial Management, Hygiene and nutrition, Basic of maintenance Department and ethics and Law.     

2000 - 2002

Pompei Pre-University

I did my Pre-University In commerce, Business Studies, History and accountancy.

1998 - 1999

St.Philomena Boys High School




Food and Beverage Revenue and Forecasting Tools


MS Office



Service Culture Training

Sheraton Jumeirah Beach Resort
Feb 2007 - Present

Chaine des Rotisseurs, Diner Amical

Al Murooj Rotana
2004 - Present

Emerging Trends In Tourism

Srinivas Collage Of Hotel Management
Aug 2010 - Present

Patron Master Class

The Patron Spirit Company
2010 - Present

Best Employee Of The Year

Sheraton jumeirah Beach Resort
2012 - Present

Sheraton Daily Bread (Project)

Sheraton Jumeirah Beach Resort
Aug 2010 - Present

Master Of Mellowing

Jack Daniels
2009 - Present

Train the trainer

Sheraton Jumeirah Beach Resort
Jan 2011 - 2012

Management Operating Development

Sheraton Jumeirah Beach Resort