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Work experience

Oct 2014Present

Customer Service Representative 

TMG Health(Through Temp Agency: Manpower)

Taking inbound calls from members and providers concerning different medicare/medicaid healthcare related questions pertaining to member accounts, billing, claims, benefits, and more while following the HIPAA guidelines to ensure protected health information stays secure. Other responsibilities take for of data entry, developing excellent customer service skills, and various types of ancillary work.

Jun 2014Sep 2014

Supervisor/lifeguard

Stillwater Lakes Civic Association

Pocono Summit, PA

Supervisor/Lifeguard

Supervisor: Being in command of a staff. Making sure staff are completing duties. Making sure schedule is done, and out in a timely manner. Assuring environment is safe for patrons and dealing with any comments, questions, and concerns.

Lifeguard: Watching over patrons in facility and making sure rules are being enforced and that all guests have a fun and safe experience. Performing first aid as needed.

Jul 2010Sep 2014

Lifeguard

Eagle Lake Community Association

Gouldsboro, PA

Lifeguard: Watching over patrons in facility and making sure rules are being enforced and that all guests have a fun and safe experience. Performing first aid as needed.

Fill-in Supervisor: Being in command of a staff. Making sure staff are completing duties. Making sure schedule is done, and out in a timely manner. Assuring environment is safe for patrons and dealing with any comments, questions, and concerns.

Sep 2013Jun 2014

Building Maintenance

Eagle Lake Community Association

 Gouldsboro, PA

Building Maintenance: Keeping up on cleanliness and upkeep of the facility as well as creating a safe environment for all who enter the facility. Helping co-workers as needed from jobs such as shoveling snow and putting up fences to slight construction and painting.

Sep 2012May 2013

Cashier/Clerk

Shoprite

Daleville, PA

Cashier: Ringing out customers as fast and as efficiently as possible while making sure they had/continue to have a great experience shopping experience and proceed to want to come back and shop again.

Clerk: Stocking, moving, setting, and rotating product as quick and efficiently as possible to create the best experience and environment for all customers who enter. Answering any and all questions that any customer might have to help improve their shopping experience.

Oct 2010May 2012

Cart Attendant/Cashier/Clerk

Target

Dickson City, PA

Cart Attendant: Gathering any and all carts in a quick and timely manner to keep the store full so all customers who would enter had a cart for their shopping experience. Helping out as a cashier or clerk when needed. Loading and unloading of products for customers to make their experience easier and efficient.

Cashier: Ringing out customers as fast and as efficiently as possible while making sure they had/continue to have a great experience shopping experience and proceed to want to come back and shop again.

Clerk: Stocking, moving, setting, and rotating product as quick and efficiently as possible to create the best experience and environment for all customers who enter. Answering any and all questions that any customer might have to help improve their shopping experience.

Jun 2007Mar 2011

Lifeguard

Big Bass Lake Community Association

Gouldsboro, PA

Lifeguard:Watching over patrons in facility and making sure rules are being enforced and that all guests have a fun and safe experience. Performing first aid as needed.

Education

Aug 2010Mar 2012

IT

Penn State Worthington-Scranton

Degree not finished. Planning on returning to education in spring of 2015 to finish degree.

Aug 2006Jun 2010

High School Diploma

North Pocono High School

Academic High School Education.

Skills

Customer Service
Providing excellent service to customers in different fields ranging from retail, phone, healthcare, and person to person on an individual basis.
Windows Navigation
Keen ability to navigate Windows based operating systems ranging from XP, Vist, 7, 8, and 8.1.
Internet Savvy
Extensive knowledge of the internet, and terminology. As well as understanding of traffic, social media, social networking, etc. 
Microsoft Office
Advanced experience using Microsoft Office i.e. Word, Power Point, Excel, etc. Self taught from years of computer use through schooling, and spare time use.
FIRST AID/CPR/AED Certified
Trained in performing first aid and when needed, operation of an AED or CPR.

References

Jacqueline Brostoski-Genovese: Owner

Genovese Catering (570) 335-2576 Former Co-Worker

Kyle Ruby: Frozen Food Manager

ShopRite Office: (570) 842-7461 Former Co-Worker

Brittany Mundy: Guest Service Team Lead (GSTL)

Target Office: (570) 383-7100 Former Supervisor

Paula Schroeck-Perry: CMCA, AMS, Operations Manager

Eagle Lake Community Association Office: (570) 842-4159, option #3 Email: [email protected] Supervisor

Certifications

May 2014May 2016

Lifeguarding

American Red Cross
Trained in the methods, operations, and protocols of being a lifeguard.
May 2014May 2015

First Aid/CPR/AED

American Red Cross
Trained in performing first aid and when needed, operation of an AED or CPR.