Customer Service Representative
Supported field service operations and in-house service operations for equipment. Daily customer communication, data entry and database management. Assisted in transitioning the local service center to the region service center.
- Supported seven field service technicians responsible for repairs of our color printers, and 15 in-house service technicians responsible for repairs of test and measurement equipment.
- Processed and tracked as many as 20-30 pieces of test and measurement equipment brought in for repair on a weekly basis.
- Dispatched field service technicians to on-site locations for printer repairs, handling approximately 30-50 calls per day.
- Followed up with clients following service to ensure 100% client satisfaction and upsell additional services based on client requirements.