To analyze client issues and implement solutions that are client specific according to established modules.
To provide exceptional customer service at all points of interface. To process multi-step transactions in accordance to established guidelines.
To review insurance claims and to assist in correcting eligibility issues.
To assist both doctors and pharmacist in their daily operation by facilitating procedural transactions including prior authorizations.
To Provide coaching and call support to associates. To Handle and resolve customer complaints and issues.
To monitor and evaluate agents on quality assurance measures and practices and procedures in accordance with company guidelines.
To monitor productivity standards of all team members and to make business determination in accordance with business needs.