Brenda Hanson

Brenda Hanson

Administrative Associate

Summary

Dedicated, focused and dependable Administrative Associate who excels at completing multiple tasks simultaneously. Excellent interpersonal skills, as well as expertise in organization. Great attention to detail, with skills in various computer software programs. Experience with busy phone lines. Over 4 years of administrative experience, with 15 plus years customer service.

Work History

Work History
Jan 2014 - Aug 2014

Office Manager

Laser Specialists of AZ (480) 332-5779 Gilbert, AZ
  • Busy copier/printer repair service office with 350 plus repeat customers
  • Busy phone lines and walk in customer service
  • Problem solving for customers
  • Daily calendar scheduling for service tech routes
  • Processing customer payments and handled cash transactions
  • Collection calls and emails
  • QuickBooks
  • Marketing
  • Data entry
  • Filing
Sep 2013 - Jan 2014

Front Desk Administrator

Box Office Executive Suites (707) 694-5702 Gilbert, AZ
  • Toured office suites to possible tenants for lease
  • Answered multiple phone line for business's
  • Greeting  and directing clients upon arrival
  • Solved tenant's challenges for 45 plus businesses
  • Collected monthly rent from tenants
  • Scheduled calendar for conference rooms and manager
  • Handled marketing including Facebook page 
  • Posting ads for office rentals on-line
  • Customer service
  • Data entry
  • Filing
Jan 2005 - Jan 2008

Administrative Assistant

District Sales Office (253) 204-8200 Gig Harbor, WA
  • Handled correspondence and mailings
  • Daily phone calls and supported district sales manager
  • Collection calls on past due accounts
  • Filed reports and documents
  • Coordinated scheduling appointment calendar
  • Kept office and files organized
  • Sorted and organized manager product shipment
  • Assisted with monthly sales meetings.
1992 - 2005

Business Owner- Self Employed

Clean Co. Brenda Hanson
  • Excellent customer service skills
  • Ability to communicate well with others
  • Thorough attention to detail
  • Trusted with residential and commercial cleaning
  • Maintaining customers and business growth
  • Master at organization
  • Great written and verbal communication
  • Performed wide variety of cleaning duties

Interpersonal Skills

Over 15 years excellent customer service. Experience with first point of contact, greeting and directing clients in a friendly positive manner. Daily email correspondences, answering busy phone lines. Exceptional problem solving skills and professional client communication through many years of being in a service industry.

Calendar Management

Experience with scheduling clients appointments using various scheduling programs. Google calendar, Outlook, scheduled daily conference rooms and managers calendar. Scheduled technicians daily route for customer service calls with Field Service Manager software.

Filing/ Organization

A master at being neat and organized. Keeping client records in orderly system. Excellent attention to detail, multitasking and meeting deadlines. Experience with online filing system as well as physical files. Keeping office clean, orderly and stocked. Daily mail distribution.

Data Entry/ Computer Programs

Experience in software programs  such as Microsoft Outlook, Word, Excel, Quickbooks, Infusionsoft, Field Service Manager, Sales force, and inputting data to promote revenue on business website. Data migration from Quickbooks to Infusionsoft to increase business growth.

Business Marketing

Attended weekly Chandler Chamber Of Commerce meetings to network the business with other local business owners. Updating social media sites.  Calling old clients to reconnect and promote customer satisfaction, reviews and sales.

Collections and Billing

Experience with daily payment processing through  Chase on-line banking. Collection correspondence and calls which improved monthly revenue by thousands and maintained those business connections.