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Professional Skill Set

  • Highly computer literate - Windows Programs (Excel, Word, Access, etc.) and Internet programs
  • Working knowledge & programming experience with Visual Basic on Excel, XML, HTML
  • In depth knowledge of numerous POS and CRM platforms
  • Skilled with database management via Excel, Access, MS SQL Server, and Oracle SQL Developer
  • Experienced in design, build out, and monitoring IP Networks
  • Proficient in administration of Windows based environments
  • 7 years of experience in call center management using predictive dialer hardware & software solutions
  • Web based marketing via email, paid search, keyword search, site optimization, and social media
  • Formally trained and certified in PMBOK Principles of Project Management
  • Working knowledge of Six Sigma principles and completed work towards Six Sigma Green Belt ( SSGB )

Career Objective & Personal Profile

Career Objective

Strong desire to find the right company that will compliment my skills and expertise to help drive revenue, production, and the highest level of return on investment at all levels; while keeping me engaged, constantly challenged, and allowing me to maintain a well balanced family life

Personal Profile

Over 16 years of program & project management, sales management, and direct marketing experience • B2B and B2C direct sales •  Strategic thinking ability and results-oriented success in diverse fast-paced environments • Managing multiple complex projects on time and on budget • Superior communication (oral and written) and interpersonal skills • Great understanding of multiple direct and indirect consumer marketing solutions • Solid analytical and problem solving skills • Strong computer skills • Knowledge of effective database modeling and scoring methods • Ability to process, segment, score, and analyze consumer market data • Effective leadership and the ability to manage both internal and external staff effectively

Work experience

Jun 2013Current

Sr. Manager, Retention – Sales Operations

Apr 2009Jul 2010

Vice President – Customer Retention