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Brea Thompson     

Sales ~ Customer Service ~ Management ~ Marketing

Experience 

Feb 2016Present

Guest Service Representative

Hyatt Regengy Greenville

Ensure each guest is provided with exceptional service that illustrates devotion to the brands "We Care" service approach.

Assist sales and reservation team with coordinating and planning individual and group lodging. Accurately check guest in and out of the Opera system using special attention to detail while handling cash and credit. Demonstrate problem solving skills that ensure  guest satisfaction. Effectively communicate with various departments to maintain production of the hotel's operations. 

Sep 2015Feb 2016

Assistant Manager

Things Remembered

Provide management and sales support while developing highest level of custom engraving skills.

Establish close relationships with customers and closely manage each order to ensure accuracy and satisfaction of final product. Consistently solve customer issues and handle each situation professionally. Responsible for managing task such as scheduling, training, documentation, and maintaining client  and associate records.

 Key Achievements:

Developed an entirely new team weeks before the holiday season.

Executed store liquidation in 12 day period by leading team to sale over 7500 products.

Jun 2011May 2015

Sales Specialist

Victoria's Secret

Provide sales support to supervisors and  management on the sales floor and during onboarding.

Maintained product knowledge of discontinued and new merchandise while adapting to rapidly changing environment. Coached new hires and seasoned associates to develop selling and visual merchandising skills. Developed close relationships in an intimate setting where clients felt comfortable and well serviced. Assisted with managing visual displays and product placement. Managed 8 - 12 associates during peak segments while meeting daily goals. Executed planning and hosting of PINK events.

Key Achievements:

Achieved top 10% selling position for Sales Specialist during Q1 and Q2 of 2015

Received outstanding number of customer compliments on survey that increased store's satisfaction score.

Employee of the month each year of employment.


Education

Jan 2011Dec 2014

Bachelor of Science, Business Administration

University of South Carolina - Darla Moore School of Business

Dual Major: Entrepreneurial Management and Marketing

Minor: Hotel, Restaurant and  Tourism Management

Service Learning Coursework:

  • Wedding Planning Management
  • Tourism Festival Planning and Management