Strong written and verbal communication skills that allow effective communication across all organizational levels. Professional phone and email etiquette.
Ensure each guest is provided with exceptional service that illustrates devotion to the brands "We Care" service approach.
Assist sales and reservation team with coordinating and planning individual and group lodging. Accurately check guest in and out of the Opera system using special attention to detail while handling cash and credit. Demonstrate problem solving skills that ensure guest satisfaction. Effectively communicate with various departments to maintain production of the hotel's operations.
Provide management and sales support while developing highest level of custom engraving skills.
Establish close relationships with customers and closely manage each order to ensure accuracy and satisfaction of final product. Consistently solve customer issues and handle each situation professionally. Responsible for managing task such as scheduling, training, documentation, and maintaining client and associate records.
Developed an entirely new team weeks before the holiday season.
Provide sales support to supervisors and management on the sales floor and during onboarding.
Maintained product knowledge of discontinued and new merchandise while adapting to rapidly changing environment. Coached new hires and seasoned associates to develop selling and visual merchandising skills. Developed close relationships in an intimate setting where clients felt comfortable and well serviced. Assisted with managing visual displays and product placement. Managed 8 - 12 associates during peak segments while meeting daily goals. Executed planning and hosting of PINK events.
Achieved top 10% selling position for Sales Specialist during Q1 and Q2 of 2015
Received outstanding number of customer compliments on survey that increased store's satisfaction score.
Employee of the month each year of employment.
Dual Major: Entrepreneurial Management and Marketing
Minor: Hotel, Restaurant and Tourism Management
Service Learning Coursework: