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Innovative sales and marketing professional with retail management  and hospitality experience. Highly motivated to apply expert skills to a fun team environment where I am able to positively affect the operation of the organization. Eager to work in a fast-paced environment that requires personal responsibility, coordination, organization and frequent interactions.


Guest Service Representative

Hyatt Regengy Greenville
Feb 2016Present

Ensure each guest is provided with exceptional service that illustrates devotion to the brands "We Care" service approach.

Assist sales and reservation team with coordinating and planning individual and group lodging. Accurately check guest in and out of the Opera system using special attention to detail while handling cash and credit. Demonstrate problem solving skills that ensure  guest satisfaction. Effectively communicate with various departments to maintain production of the hotel's operations. 

Assistant Manager

Things Remembered
Sep 2015Feb 2016

Provide management and sales support while developing highest level of custom engraving skills.

Establish close relationships with customers and closely manage each order to ensure accuracy and satisfaction of final product. Consistently solve customer issues and handle each situation professionally. Responsible for managing task such as scheduling, training, documentation, and maintaining client  and associate records.

 Key Achievements:

Developed an entirely new team weeks before the holiday season.

Executed store liquidation in 12 day period by leading team to sale over 7500 products.

Sales Specialist

Victoria's Secret
Jun 2011May 2015

Provide sales support to supervisors and  management on the sales floor and during onboarding.

Maintained product knowledge of discontinued and new merchandise while adapting to rapidly changing environment. Coached new hires and seasoned associates to develop selling and visual merchandising skills. Developed close relationships in an intimate setting where clients felt comfortable and well serviced. Assisted with managing visual displays and product placement. Managed 8 - 12 associates during peak segments while meeting daily goals. Executed planning and hosting of PINK events.

Key Achievements:

Achieved top 10% selling position for Sales Specialist during Q1 and Q2 of 2015

Received outstanding number of customer compliments on survey that increased store's satisfaction score.

Employee of the month each year of employment.


Bachelor of Science, Business Administration

University of South Carolina - Darla Moore School of Business
Jan 2011Dec 2014

Dual Major: Entrepreneurial Management and Marketing

Minor: Hotel, Restaurant and  Tourism Management

Service Learning Coursework:

  • Wedding Planning Management
  • Tourism Festival Planning and Management



Strong written and verbal communication skills that allow effective communication across all organizational levels. Professional phone and email etiquette.

Time Management

Highly skilled at managing deadlines by prioritizing and goal setting. Extremely organized and detail oriented professional .

Managerial Support                            

Provide exceptional support to supervisors/ management. Utilizes an entrepreneurial approach for each solution. 

Relationship Building                           

Demonstrate exceptional interpersonal skills that build lasting relationships with clientele and organization members.  Driven by frequent interactions and serving a diverse clientele with unique needs.

Team Development & Training

 Expert at fostering a strong team culture that promotes communication and continuous improvement. Highly skilled at training and acquiring top talent by easily collaborating with different personalities and learning styles.

Sales and Marketing

Track record for maintaining position as top performer by utilizing  a consistent selling approach. . Expert at diagnosing customer needs and marketing additional product that would further fulfill that need.

Core competencies

Critical Thinking Problem Solving Analyze/Research Administration
Client Relations Needs Analysis Brand Positioning Management

Technological proficiencies  

Microsoft Office Suite ( Excel, Power Point, Word, Publisher)

                                       Social Media Marketing

Gravostyle Engraving System                                      Opera Reservation System