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Work experience

Jul 2007Present

Reservation Supervisor

San Diego Natural History Museum
  • I am a top administrator in the Patron's Edge ticketing database (PE). I am responsible for creating all programs, events, price lists, coupons, and users. I pull GL strings and Project Codes from Financial Edge (FE). I sell memberships, ticketed events, create group reservations, and alert the Database Manager with data that needs clean up (when it has to be handled in Raiser's Edge (RE). I am the primary contact to TopTix (the support company) when there are problems or difficulties with PE for any user that cannot be corrected internally.
  • I submit daily sales reports and run weekly reports for school group reservations and public program sales. I run reports and provide the monthly statistics for the Visitor Services and Education departments(many of these reports are cumulative to provide year-end statistics as well). I also submit these figures to Development for grants, proposals, annual reports, and follow-up stewardship and to the Balboa Park Cultural Partnership and San Diego Tourism Authority.
  • I process all school group reservations and all program paperwork(such as youth camp emergency contact forms)-maintaining positive, professional, and continuous relationships with these guests and members.
  • As a supervisor, I oversee Customer Service Associates who handle the Customer Service phone line and email and assist with sales and reservations as needed. I also provide support to front-line staff as needed(writing the manuals and providing PE training to new employees, assisting with sales or calls, and managing the floor).
  • I have also assisted the CFO/COO and Sr. Director of Visitor Experience in creating the Visitor Services budget for the past two fiscal years: running and providing all reports from the ticketing system, analyzing and creating admissions forecast spreadsheets, and proofing for errors.
  • I sat on the Marketing Task Force for Visitor Services during the absence of a director. I am currently on the Strategic Planning Team that is focusing on financial plans. I am on the Core Values and the Stakeholder subcommittees.
  • I have also worked as a Visitor Services Associate, Visitor Services Associate Lead, and Education Assistant during my time with the Museum. I also provided temporary assistance as a Development Associate.
  • As Temporary Development Associate, I provided assistance to the VP of Institutional Advancement and the Director of Major Gifts and Planned Giving. I scheduled calendars, updated RE as needed, prepared the agenda for and attended Dev Ops and Prospects meetings, and researched prospects. I also prepared the space (email, digital, and paper files) and trained the incoming Associate to create a smooth transition for the department.           
Sep 2003May 2007

Site Coordinator

University of San Diego - Office of Community Service-Learning

I trained, scheduled, and managed volunteer and work study students at local school. I also served as a liaison both between USD and the school and between the students and teachers.

Jun 2005Aug 2005

Office Assistant

Dr. Nathan Shapiro, D.M.D.

I created and maintained patients' personal, treatment, and insurance information in computer database and in the paper files; I also wrote recommendation letters regarding treatment, scheduled appointments, and checked patients' in.


Sep 2003May 2007

B.A. in History

University of San Diego
  • Graduated Cum Laude with a Bachelor of Arts in History and minors in Theology, Philosophy, and Media Studies.
  • Graduated from the Honors Program.
  • Studied abroad one semester in Oxford in 2005.
  • Active in University Ministry and the Residence Hall Association


Microsoft Office
Patron Edge
Top Administrator in current position; limited experience with Raiser's Edge and Financial Edge
Type 65 wpm

Text Section

ADDITIONAL INTERESTS/PAST VOLUNTEER EXPERIENCE                                             

  • Group Exercise Instructor, Les Mills BodyFlow & Sh’Bam: Regularly teach a pre-choreographed 55-minute Tai Chi, Yoga, and Pilates fusion class BodyFlow; stay current on learning quarterly BodyFlow and Sh’Bam choreography; invest in relationships with Members to build a positive group atmosphere; assist other instructors and the club by subbing as needed; encourage and promote club offerings; attend advanced and continue education workshops
  • Photographer, Breanne Leach Photography: Newborn, child, and family portraits; commercial work for the San Diego Natural History Museum; published work in the USD Alumni Magazine
  • Volunteer, The Leukemia & Lymphoma Society: Fundraised with Team In Training for LLS in 2008
  • Volunteer, USD University Ministry: Assisted with Mass as a liturgical minister, served on multiple retreat teams