Brandy Shirk

Bmstm8@gmail.com  913-313-6544

Work History

Work History
Oct 2006 - Mar 2007

Food Service Worker

Wendys, Oak Grove, MO
  • Serve customers in eating places that specialize in fats service and inexpensive carry-out food.
  • Accept payment from customers, and make change as necessary.
  • Request and record customers orders, and compute bills using cash register, multi-counting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen area.
  • Notify kitchen personal of shortage or special orders.
  • Communicate with customers regarding orders, comments, and complaints.
  • Prepare daily  food items, and cook simple foods and beverages, such as sandwiches, salads, soups, or coffee using proper safety precautions and sanitary measures.
  • Select food items from serving or storage area and place them in dishes, on serving tray, or in take out bags.
  • Relay food orders to cooks.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machine.
Mar 2007 - Jan 2009

Server

Pizza Hut, Oak Grove, MO
  • Check with customers to ensure that they re enjoying their meals and take action to court any problem.
  • Collect payments from customers.
  • Write patron's food orders on order slip, memorize order, or enter orders into computer for transmittal to kitchen staff.
  • Prepare check that itemize and total meal cost and sales taxes.
  • Take orders from patrons for food and beverages.
  • serve food or beverages to patrons, and prepare or serve speciality dishes at table as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables to counter after patrons have finished dining.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients, and cooking methods.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and checking and cleaning bathrooms.
  • Escort customers to their table.
  • Fill salt, pepper, sugar, cream,condiments and napkin containers.
Jun 2009 - Apr 2012

Cashier, Customer Service

Cash Saver
  • Receive pay,eat by cat, check, credit cards, vouchers, or automatic debits.
  • Indue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner.
  • Greet customers entering establishment.
  • Answer customers' questions and provide information on procedures and policies.
  • Sell tickets and other items to customers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves and mark prices on shelves and items.
  • Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring cashiers, bagging groceries, and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Compute and record total of transactions.
  • Compute and maintain non-monetary reports and records.
  • Weigh items sold by weight to determine prices.
  • Issue trading stamps and redeem food stamps and coupons.
  • Cash checks for customers.


Apr 2012 - Present

Customer Service

Hyvee, Independence, MO and Overland Park, KS
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine changes for services requested, collect deposits, or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments fro further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchange merchandise, refunding money, or adjusting bill.
  • Receive payments by cash, check, credit card, voucher, to automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner.
  • Greet customers entering establishment.
  • Answer customers' questions and provide information on procedures and policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Request information or assistance using paging system.
  • Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring cashiers, bagging groceries, and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Weigh items sold by weight to determine prices.
  • Issue trading stamps and redeem food stamps and coupons.
  • Cash checks for customers.

Education

Education
May 2009

High School Diploma

Oak Grove High School, Oak Grove, MO
May 2018

Bachelors Degree

University Of Missouri-Kansas City, Kansas City, MO

Early Childhood Education Candidate

Expected Graduation May 2018