Download PDF

Objective

Highly personable professional with over eight years of experience in account management, claims and sales processing, and operations within the Aerospace, Microchip, Semi-conductor industries. Detail orientated and results driven to ensure all task are handled in compliance with company standards.   

Work experience

2011Present

Workforce Coordinator

Interactions, LLC.

Assist staff with schedules, availability, managing breaks/lunches, issue warnings, probation write ups, report and assist with technical issues when needed. 

  • Trained in monitoring metrics to approve or deny tasks/requests that needed to be accomplished.
  • Assists in training of new leads, completing assigned tasks by the supervisor as well as, providing assistance in making leads aware of and understand changes in procedures or job duties.
  • Assists in managing in team captains and updating documents related to job duties.
  • Provided leadership for the successful day-to-day operation of the facility.
  • Assists in helping analyst with schedule and performance improvement.
  • Collaborated with department managers to create strategic plans to enhance customer satisfaction.
20102011

Operations Manager

PHOTOCENTRIC, INC.

Drove business results in a fast-paced and demanding growth environment, leveraging strong interpersonal and leadership skills. The ability to drive and enhance operational efficiency, financial profitability, customer service, and organizational effectiveness for multi-disciplined business unit.

  • Provided leadership for the successful day-to-day operation of the facility.
  • Handled quality customer service to both existing and new clients.
  • Investigated and resolved customer concerns.
  • Prepared written responses to everyday issues concerning clients.
  • Maintained all records for the entire business.
  • Provided measurement on volume and trends to determine marketing needs and improve customer satisfaction.
  • Participated in all aspects of the business, from Accounts Receivable to Shipping and Receiving.
  • Dramatically enhanced customer-satisfaction ratings by expediting all concerns and ensuring a high degree of satisfaction.
20062010

Manufacturing Technician III / Lead

ST MICROELECTRONICS

Promoted to team leader position and supervised 15 employees.  Served as Customer Care Lead for a major Microchip Company with customers in all 50 states as well as 42 international cities in 26 countries. 

  • Improved customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
  • Collaborated with department managers to create strategic plans to enhance customer satisfaction.
  • Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
  • Contributed to increasing production of microchips by 10% by assisting in execution of aggressive sales plans.
  • Assisted with development and implementation of product-awareness program increasing employee knowledge.
  • Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
  • Trained staff on programs including: Implant, Ash, CMP, EPI and Metrology.
20002006

Customer Care Advocate / Owner

HOME AWAY FROM HOME

As Customer Care Advocate, handled quality customer service for both existing and new clients.

  • Investigated and resolved customer concerns within company policy time frame reporting all out of compliance concerns to supervisor.
  • Prepared written responses to everyday issues concerning clients.
  • Maintained patient charts, human resources and the companies financial records.
  • Provided measurement on volume and trends to determine education needs and improve customer satisfaction.
  • Involved in direct patient care as needed following OSHA and HIPAA standards.
  • Performed all administrative functions including but not limited to accounting, human resources, receptionist, medical records and supervisor.

Education

20062010

Multiple Certifications in Semi-Conductor and Fabrication

ST Microelectronics
19961997

Medical Records Specialist

Arizona Institute of Business and Technology
19921996

High School Diploma with Honors

Moon Valley High school