Brandy Hancock

Workforce Coordinator

Objective

Highly personable professional with over eight years of experience in account management, claims and sales processing, and operations within the Aerospace, Microchip, Semi-conductor industries. Detail orientated and results driven to ensure all task are handled in compliance with company standards.   

Work History

Work History
2011 - Present

Workforce Coordinator

Interactions, LLC.

Assist staff with schedules, availability, managing breaks/lunches, issue warnings, probation write ups, report and assist with technical issues when needed. 

  • Trained in monitoring metrics to approve or deny tasks/requests that needed to be accomplished.
  • Assists in training of new leads, completing assigned tasks by the supervisor as well as, providing assistance in making leads aware of and understand changes in procedures or job duties.
  • Assists in managing in team captains and updating documents related to job duties.
  • Provided leadership for the successful day-to-day operation of the facility.
  • Assists in helping analyst with schedule and performance improvement.
  • Collaborated with department managers to create strategic plans to enhance customer satisfaction.
2010 - 2011

Operations Manager

PHOTOCENTRIC, INC.

Drove business results in a fast-paced and demanding growth environment, leveraging strong interpersonal and leadership skills. The ability to drive and enhance operational efficiency, financial profitability, customer service, and organizational effectiveness for multi-disciplined business unit.

  • Provided leadership for the successful day-to-day operation of the facility.
  • Handled quality customer service to both existing and new clients.
  • Investigated and resolved customer concerns.
  • Prepared written responses to everyday issues concerning clients.
  • Maintained all records for the entire business.
  • Provided measurement on volume and trends to determine marketing needs and improve customer satisfaction.
  • Participated in all aspects of the business, from Accounts Receivable to Shipping and Receiving.
  • Dramatically enhanced customer-satisfaction ratings by expediting all concerns and ensuring a high degree of satisfaction.
2006 - 2010

Manufacturing Technician III / Lead

ST MICROELECTRONICS

Promoted to team leader position and supervised 15 employees.  Served as Customer Care Lead for a major Microchip Company with customers in all 50 states as well as 42 international cities in 26 countries. 

  • Improved customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
  • Collaborated with department managers to create strategic plans to enhance customer satisfaction.
  • Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
  • Contributed to increasing production of microchips by 10% by assisting in execution of aggressive sales plans.
  • Assisted with development and implementation of product-awareness program increasing employee knowledge.
  • Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
  • Trained staff on programs including: Implant, Ash, CMP, EPI and Metrology.
2000 - 2006

Customer Care Advocate / Owner

HOME AWAY FROM HOME

As Customer Care Advocate, handled quality customer service for both existing and new clients.

  • Investigated and resolved customer concerns within company policy time frame reporting all out of compliance concerns to supervisor.
  • Prepared written responses to everyday issues concerning clients.
  • Maintained patient charts, human resources and the companies financial records.
  • Provided measurement on volume and trends to determine education needs and improve customer satisfaction.
  • Involved in direct patient care as needed following OSHA and HIPAA standards.
  • Performed all administrative functions including but not limited to accounting, human resources, receptionist, medical records and supervisor.

Education

Education
2006 - 2010

Multiple Certifications in Semi-Conductor and Fabrication

ST Microelectronics
1996 - 1997

Medical Records Specialist

Arizona Institute of Business and Technology
1992 - 1996

High School Diploma with Honors

Moon Valley High school