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Work experience

Dec 2002Present

Assistant Manager

Canon Singapore Pte Ltd
Change manager   2007-2012 Collaborated with management of various business partners in South & Southeast Asia to improved the existing performance process as well as development of new processes. Championed cultural change by partnering with business leaders to implement corporate survey that focused on employee attitudes, benefits needs and usage to propose change. Launched the Six Sigma DMAIC project to increase output by 30%. Team with key stakeholders, customers and management to analyze business needs, develop scope and create project time-line, implement effective solutions and ensure overall project quality. Create standards on effective information management based on ISO 15489 and implement security control of information based on ISO 27001:2005. South & Southeast Asia Regional Business Development 2002 - 2012 1. Supporting companies business goal of positive publicity by heightened visibility of products and services during international sport events. Organize cameras services support depot on site with international support staff during South East Asian Games (year 2003, 2005, 2007, and 2009) and Common Wealth Games year 2010 in India. 2. Provide guidance towards setting up of camera repair service channels in South & Southeast Asia. Developed training collateral and processes, presentations, user guides and assisted with technical documentation. Created and enhanced new and existing training processes, training collateral and training metrics to solidify software application knowledge and expectations within the client and end user base.

Education

Business Development

Awards

Organizational Development

2011-2012 Lean Six Sigma In Indonesia

the management of the camera repair services felt that the incentive compensation was becoming an entitlement and not motivating or driving desired results. There were dozens of plans but none seemed to be working.I collaborated with management to implement corporate survey that focused on employee attitudes, benefits needs and usage to propose changes. Facilitated series of meetings for employees to gather feedback, resulting in Lean Six Sigma initiative for the company divisional-wide business processes.

Collaborated with leaders and employees to recommend options to improve the existing performance process as well as development of new processes.

Under my recommendation, the service team was restructured and equipped with sufficient resources for services. The learning gaps were identified and training were implemented to align the team performance with the organizational goals.

The repair outcome were improved by 30% and the company morale was overall uplifted.