2011-2012 Lean Six Sigma In Indonesia
the management of the camera repair services felt that the incentive compensation was becoming an entitlement and not motivating or driving desired results. There were dozens of plans but none seemed to be working.I collaborated with management to implement corporate survey that focused on employee attitudes, benefits needs and usage to propose changes. Facilitated series of meetings for employees to gather feedback, resulting in Lean Six Sigma initiative for the company divisional-wide business processes.
Collaborated with leaders and employees to recommend options to improve the existing performance process as well as development of new processes.
Under my recommendation, the service team was restructured and equipped with sufficient resources for services. The learning gaps were identified and training were implemented to align the team performance with the organizational goals.
The repair outcome were improved by 30% and the company morale was overall uplifted.