Member Services Agent
Novo 1 / Dialogue Direct
Assisted members with getting their proper pharmaceutical and medical health benefits, while also helping newer agents learn the different processes and systems.
- Call Dr. Offices for request forms to be filled out.
- Call the pharmacy's to make sure they had correct insurance information.
- Call in house pharmacy to make sure they had correct orders.
- Call the plan to get medical coverage information.
- Navigate multiple systems at once.