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Brandi McCallie

Clerical/Project Assistant

Work History

2004Current

Clerical/Project Assistant

McCallie Construction

  • Collaborate with business owner to recruit potential new clients and accounts. Establish solid rapport with business partners to keep relationships solid.
  • Prepare, email, and fax job estimates and customer invoices. Generate incoming and outgoing correspondence, documents, estimates, and invoices efficiently to keep operations running smoothly.
  • Process incoming and outgoing payments. Contact customers with past due balances.
  • Filing and organizing documents and receipts for tax records.
  • Purchasing and delivering materials and supplies to job sites.
  • Receive incoming calls and record accurate messages for business owner.
  • Assist with clean up of job sites.
20032004

Front Office Administrator

Kidney Specialists of Central Oklahoma

  • Greeted patients in friendly and welcoming manner upon arrival for appointments. Efficiently assembled new patient files, including obtaining and organizing of patient contact and demographic forms and insurance information.
  • Proficient in telephone and front desk reception within a high volume and fast paced environment. Answered calls on multiple-line telephone system, routed calls to office staff, took detailed phone messages when needed.
  • Received payment for services and issued receipt. Handled cash, checks, and credit card machine when receiving co-pays or account payments. Kept accurate log of payments. Reconciled cash, checks, and credit card receipts with daily log at the close of each business day.
  • Pulled, gathered, and prepared patient charts for next business day. Called patients to confirm upcoming appointments.
  • Provided resolutions to patient problems or complaints and answered inquiries as needed. Adept at remaining professional and keeping things flowing smoothly if faced with unhappy patients because of long wait times.
  • Pre-certified medical treatment with patient insurance to ensure authorization of payment for services rendered. Verified insurance by communicating with various insurance companies by phone.
  • Scheduled, confirmed, updated, and rescheduled patients for exams, procedures, and follow up appointments. Corresponded with referring physicians' offices.
  • Maintained up to date patient files and data accounts. Data entry of charges, new patient demographics, and insurance information.
  • Added test results, patient exam notes, surgical information, and billing reports to appropriate files and submitted to doctor for signature.
  • Faxed prescriptions and patient information when needed for prescription refills, insurance authorizations, and referrals.
  • Nurtured solid relationships with a network of contacts nationwide to quickly obtain necessary requested documents required by doctors when seeing a newly diagnosed patient for the first time.
  • Assisted with training new employees in office procedures, telephone systems, and office equipment.
  • Ensured files were kept private and secure and carried out proper transfer and disposal of records according to HIPAA practices.
  • Distributed mail, faxes, office memos, and phone messages to appropriate medical and office staff.
2002-012003-02

Nail Technician/Manicurist

Self Employed Nail Technician/Manicurist-Attitudes Salon

· Performed nail services with great care and attention to detail. Provided friendly, warm, and exceptional customer experiences to develop loyal and lasting client relationships.

· Listened to and addressed client concerns and requests in a professional and timely manner.

· Expanded client base through direct referrals from satisfied customers along with personal advertisement of services through flyers and classified ads.

· Answered phones and scheduled client appointments. Routed calls to and took messages for other salon workers when needed.

· Flexibly worked evenings and weekends to provide convenience to customers.

· Promoted and sold nail care products for client use at home. Analyzed condition of customer's nails and made appropriate product recommendations.

· Maintained up to date client records. Kept organized records of business transactions and supply costs for tax purposes. Balanced personal finances to ensure that weekly obligation of booth rental could be met.

· Utilized proper methods for sanitation and sterilization of tools and instruments. Maintained clean and orderly work station.

Education

2001-072001-11

Certified Licensed Nail Technician/Manicurist

Metro Tech Beauty Academy

Licensed Nail Technician Training and Certification Program.

1994-011996-05

Basic Courses for Registered Nursing Program

Oklahoma City Community College

Pre-Registered Nursing Courses

Summary

Visionary Administrative Professional recognized for making significant contributions to the coordination and organization of office operations. Highly motivated and resourceful assistant proficient in both oral and written communications. In-depth understanding of diverse client needs and business methodologies. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multi-tasking to complete multiple deadlines in a timely manner.

Computer Software and Technology

  • Working Knowledge of Windows, Internet, and Computer Applications
  • Microsoft Office: Word, Excel, Outlook
  • Experienced in Office Equipment and Administrative Operations
  • Telnet Medic Software

Skills

  • Exceptional Customer Service Skills
  • Goal-Oriented
  • Self-Motivated
  • Enthusiastic yet Professional and Courteous Demeanor
  • Outstanding Phone Presence
  • Excellent Written and Verbal Communication Skills
  • Proficient Problem Solver
  • Outgoing and Friendly with Positive and Upbeat Attitude
  • Data Entry
  • Records Management
  • Document Scanning / Faxing
  • Customer Service
  • Problem Solving and Critical Thinking
  • Front Desk Reception
  • Clerical Operations and Organization
  • Spreadsheets and Word Processing
  • Scheduling
  • Dedicated Team Player with Strong Work Ethic
  • Quick Learner

REFERENCES

Sheri Cullers                    (405) 613-8539

Christy Kruchten             (405) 429-5955          (405) 397-2880

Stacey George                 (405) 615-3406