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Brandi Roller

In November 2016, I will complete my EMPH degree from Emory University, with a focus on prevention science. I have a complex understanding of public health topics, prevention strategies, and policy work and feel this has prepared me for a career in public health. I believe my academic and professional experiences has provided me with the organizational, interpersonal, and analytical skills that will allow me to make a significant contribution to your company.

Work experience

Mar 2012Present

Ophthalmic Technician Supervisor/Billing

Dr. Harry Huang, M.D                                                                              Bethesda, MD
  • Manage and direct a team of technicians

  • Maintain technician schedules and coordinate their requests for leave

  • Conduct performance reviews for technicians and communicate with practice manager

  • Participate in new hire interviews and assess their potential for employment as a technician

  • Communicate staff and patient concerns with upper management

  • Collaborate with physician and front desk supervisor on office efficiency, procedures and current needs

  • As the OSHA supervisor I conduct OSHA training for all new employees

  • Perform diagnostic testing on patients

  • Interpret test results and input into patient's electronic chart

  • Maintain patient flow of the office

  • Input insurance and check eligibility and benefits

  • Order medical supplies

  • Provide patients with advice on medication and surgical questions for cataracts and LASIK

  • Assist and fill-in for surgical coordinator as needed

Feb 2011Mar 2012

Medical Billing Specialist

Fast Track Urgent Care                                                                       Kensington, MD
  • Created a new medical billing procedure handbook to ensure a more efficient billing system

  • Trained new employees

  • Managed all workman's compensation and auto claims(prior authorization, record requests, payment, denials, resubmission)

  • Maintained an organized filing system for the billing department

  • Posted insurance payments, submitted claims, and researched claim denials

  • Prepared appeal letters to insurance companies regarding claim denials

  • Communicated and coordinated with outside collection agency

  • Returned patient calls regarding billing statements

  • Entered patient demographics and verified insurance benefits

  • Collected co-pays and posted payments

  • Prepared monthly patient bills and insurance claim forms

  • Answered multiple phone lines and directed calls to appropriate staff

Sep 2005Aug 2009

Medical Receptionist/Billing Specialist

Dr. Michael A. Greene, M.D                                                           Gaithersburg, MD
  • Trained new staff members for reception and billing positions

  • Created a new employee guideline booklet

  • Oversaw requests for medical records(request payment, copy records, and mailing)

  • Prepared insurance claims each month and post insurance payments

  • Called patients to provide test results

  • Maintained a comprehensive filing system for patient charts and billing

  • Answered phones, direct calls to appropriate staff and schedule appointments

  • Entered patient demographics and insurance, verify insurance eligibility and benefits, and collect co-pays

Aug 2003Sep 2005

Physical Therapy Aide/Receptionist

Potomac Valley Sports Medicine                                                Silver Spring, MD
  • Assisted physical therapist with patient exercise programs within the clinic

  • Maintained and updated exercise progress sheets for each patient's therapy session

  • Provided instruction and guidance to patients on home exercise programs

  • Prepared patients for therapeutic modalities(electrical stimulation, ultrasound, traction and heat and ice packs)

  • Answered phones, scheduled appointments and filed

  • Verified insurance benefits and obtained prior authorizations

  • Obtained and tracked referrals for patients

  • Inspected and cleaned all equipment

Jan 2003Aug 2003

Part-Time Receptionist/Assistant

Life Chiropractic                                                                                               Olney, MD
  • Answered phones, scheduled appointments and filed

  • Printed and mailed insurance claims and patient bills

  • Assisted chiropractor in patient care

  • Prepared patients for therapeutic modalities(electrical stimulation, ultrasound, x-rays, and adjustments)

Feb 2002Jan 2003

Part-Time Office Assistant/File Clerk

Capital OBGYN                                                                                                   Olney, MD
  • Answered phones and scheduled appointments

  • Made reminder calls for next day appointments

  • Pulled and organized charts for next day appointments

  • Filed patient documents



Executive Masters of Public Health

Emory University
  • Anticipated graduation date: November 2016
  • GPA: 3.9


Bachelor of Science Kinesiology

University of Maryland College Park School of Public Health
  • Graduated from the School of Public Health

  • Completed a research based senior thesis on physical activity and the treatment of diabetes
  • GPA: 3.1

Associates Degree General Studies

Montgomery Community College
  • Made the Dean's List all semesters

  • GPA: 3.43


1. Conducted an epidemiological study where we looked into diet and exercise and the prevention of cardiac conditions among adult diabetics. To present our data and results we created a scientific poster.

2. My group and I collaborated with Advantage Consulting and Care and Counseling Center of Georgia. Care and Counseling Center of Georgia wanted to establish a data infrastructure to measure outcomes and support quality improvement. As part of this goal, the organization would better equip its therapists to measure and support client outcomes. We were requested to document the methodology and data collection process and create a workflow document that was to be used during the second pilot test.

3. My group also was responsible for creating a logic model to visually describe the inputs, activities, outputs, outcomes, and impact of Care and Counseling Center of Georgia.

4. I created a BDI Logic Model and Theory-Informed Policy Level Intervention focusing on radon exposure and the lack of testing and mitigation in zone one areas within the United States. I was responsible for creating a new intervention to combat this serious preventable public health concern.

5. As part of a policy analysis course I had to create a methods chapter for a public health topic. I created an intervention study design to assess the effects of a new policy, which made it mandatory for high schools to have a suicide prevention program.


Learns new tasks quickly

I enjoy learning new things and I go above and beyond to learn them correctly. I am not afraid to ask questions until I understand and once I do I don't forget it.

I have several years experience with EMR systems

I have experience with AllScripts- MyWay, Medical Manager, AdvancedMD, and MDI. I have used them for both patient records and medical billing purposes.

Dedicated work ethic and a team player

I have an extensive background working as a team as well independently with little to no supervision. I am a strong team player and am able to resolve problems and meet deadlines.

Ability to supervise others in a professional and respectful manner

I have over 5 years of experience supervising and managing numerous employees at one time. I perform annual reviews, conduct interviews, and manage time sheets and schedules.

Proficient in Microsoft Office, Word, Excel, and PowerPoint

I can create reports and documents, excel spreadsheets with charts and graphs, as well as create visually appealing presentations using PowerPoint.


  • Cooking and baking

  • DIY home projects
  • Outdoor activities

  • Concerts and festivals