Brandi Roller

  • 3221 Llewellyn Field Rd, Olney MD
Brandi Roller

In November 2016, I will complete my EMPH degree from Emory University, with a focus on prevention science. I have a complex understanding of public health topics, prevention strategies, and policy work and feel this has prepared me for a career in public health. I believe my academic and professional experiences has provided me with the organizational, interpersonal, and analytical skills that will allow me to make a significant contribution to your company.

Work experience

Work experience
Mar 2012 - Present

Ophthalmic Technician Supervisor/Billing

Dr. Harry Huang, M.D                                                                              Bethesda, MD
  • Manage and direct a team of technicians

  • Maintain technician schedules and coordinate their requests for leave

  • Conduct performance reviews for technicians and communicate with practice manager

  • Participate in new hire interviews and assess their potential for employment as a technician

  • Communicate staff and patient concerns with upper management

  • Collaborate with physician and front desk supervisor on office efficiency, procedures and current needs

  • As the OSHA supervisor I conduct OSHA training for all new employees

  • Perform diagnostic testing on patients

  • Interpret test results and input into patient's electronic chart

  • Maintain patient flow of the office

  • Input insurance and check eligibility and benefits

  • Order medical supplies

  • Provide patients with advice on medication and surgical questions for cataracts and LASIK

  • Assist and fill-in for surgical coordinator as needed

Feb 2011 - Mar 2012

Medical Billing Specialist

Fast Track Urgent Care                                                                       Kensington, MD
  • Created a new medical billing procedure handbook to ensure a more efficient billing system

  • Trained new employees

  • Managed all workman's compensation and auto claims(prior authorization, record requests, payment, denials, resubmission)

  • Maintained an organized filing system for the billing department

  • Posted insurance payments, submitted claims, and researched claim denials

  • Prepared appeal letters to insurance companies regarding claim denials

  • Communicated and coordinated with outside collection agency

  • Returned patient calls regarding billing statements

  • Entered patient demographics and verified insurance benefits

  • Collected co-pays and posted payments

  • Prepared monthly patient bills and insurance claim forms

  • Answered multiple phone lines and directed calls to appropriate staff

Sep 2005 - Aug 2009

Medical Receptionist/Billing Specialist

Dr. Michael A. Greene, M.D                                                           Gaithersburg, MD
  • Trained new staff members for reception and billing positions

  • Created a new employee guideline booklet

  • Oversaw requests for medical records(request payment, copy records, and mailing)

  • Prepared insurance claims each month and post insurance payments

  • Called patients to provide test results

  • Maintained a comprehensive filing system for patient charts and billing

  • Answered phones, direct calls to appropriate staff and schedule appointments

  • Entered patient demographics and insurance, verify insurance eligibility and benefits, and collect co-pays

Aug 2003 - Sep 2005

Physical Therapy Aide/Receptionist

Potomac Valley Sports Medicine                                                Silver Spring, MD
  • Assisted physical therapist with patient exercise programs within the clinic

  • Maintained and updated exercise progress sheets for each patient's therapy session

  • Provided instruction and guidance to patients on home exercise programs

  • Prepared patients for therapeutic modalities(electrical stimulation, ultrasound, traction and heat and ice packs)

  • Answered phones, scheduled appointments and filed

  • Verified insurance benefits and obtained prior authorizations

  • Obtained and tracked referrals for patients

  • Inspected and cleaned all equipment

Jan 2003 - Aug 2003

Part-Time Receptionist/Assistant

Life Chiropractic                                                                                               Olney, MD
  • Answered phones, scheduled appointments and filed

  • Printed and mailed insurance claims and patient bills

  • Assisted chiropractor in patient care

  • Prepared patients for therapeutic modalities(electrical stimulation, ultrasound, x-rays, and adjustments)

Feb 2002 - Jan 2003

Part-Time Office Assistant/File Clerk

Capital OBGYN                                                                                                   Olney, MD
  • Answered phones and scheduled appointments

  • Made reminder calls for next day appointments

  • Pulled and organized charts for next day appointments

  • Filed patient documents


2014 - Present

Executive Masters of Public Health

Emory University
  • Anticipated graduation date: November 2016
  • GPA: 3.9

2009 - 2011

Bachelor of Science Kinesiology

University of Maryland College Park School of Public Health
  • Graduated from the School of Public Health

  • Completed a research based senior thesis on physical activity and the treatment of diabetes
  • GPA: 3.1
2003 - 2009

Associates Degree General Studies

Montgomery Community College
  • Made the Dean's List all semesters

  • GPA: 3.43




Learns new tasks quickly

I enjoy learning new things and I go above and beyond to learn them correctly. I am not afraid to ask questions until I understand and once I do I don't forget it.

I have several years experience with EMR systems

I have experience with AllScripts- MyWay, Medical Manager, AdvancedMD, and MDI. I have used them for both patient records and medical billing purposes.

Dedicated work ethic and a team player

I have an extensive background working as a team as well independently with little to no supervision. I am a strong team player and am able to resolve problems and meet deadlines.

Ability to supervise others in a professional and respectful manner

I have over 5 years of experience supervising and managing numerous employees at one time. I perform annual reviews, conduct interviews, and manage time sheets and schedules.

Proficient in Microsoft Office, Word, Excel, and PowerPoint

I can create reports and documents, excel spreadsheets with charts and graphs, as well as create visually appealing presentations using PowerPoint.


  • Cooking and baking

  • DIY home projects
  • Outdoor activities

  • Concerts and festivals