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Summary

Regional Sales Director with over 18 years of management experience and sales leadership success. A career focused on strengthening commission based selling teams and dedicated to creating high-quality environments for both employees and customers. 

Work History

Jul 2011Jul 2015

Regional Sales Director

Jos. A. Bank Clothiers Inc.

Managed the company’s largest geographic region of full-line stores. Built successful teams by retaining and recruiting the best talent. Managed retail and tailor shop operations toward growth. Enhanced regional culture, connectivity, and competitiveness. Increased achievement of key performance objectives. Worked with corporate partners and field leadership in developing company initiatives and programs.

➢  Key Achievements:

    • Within 6 months on the job, the number of bonus-eligible stores was increased by 220% to include 90% of stores by year end.
    • Finished 2011, exceeding the companies highest "quantum leap" increase goal.
          • In 2 years, region volume was increased by 23%.
            • In 3 years, region tuxedo rental revenue was increased by 257%.
            • Increased regional tailoring revenue over the previous year to finish #1 in the division in 2011. Tailoring revenue was further increased, alternating between #1 and #2 in the company out of more than 35 regions between 2012 to 2015.
            • Increased region's performance in key metrics. For example, customer capture rate was increased to #1 in the division in 2011 and further increased to #1 in the company in 2012.
            • Developed the region's success rate in selling key add-ons. For instance, from 2012 to 2015, the average rate of permanent crease applications was increased by more than 45% over 2010 levels, transforming the region's performance into one of the best in the company.

            ➢  Selected for Key Company Roles:

              • Selected to be a lead on the merchandise communication committee, responsible for gathering issues and concerns from regions throughout the company to determine global issues and then communicating them to the merchant team. 
              • Worked on the platinum customer service review board to assist store teams across the division in improving customer service performance.

            ➢ Developed Successful Company Programs:

              • Worked with a team of company leaders to create a leadership development program. It was rolled out company-wide to over 600 Store Managers.
              • Developed a customer survey program which was implemented nationally to improve tailoring quality and customer satisfaction.
              • Worked with corporate partners to create a weekly commission worksheet to enable sellers to gain a greater understanding of their earning potential.

             

            May 2005Jun 2011

            Store Manager

            Jos. A. Bank Clothiers Inc.

            Promoted to store manager of the highest volume store in our region. Responsible for retail, tuxedo rental, catalog fulfillment operations and the management of the largest tailor-shop in the region. Recruited, hired, trained, and managed a staff consisting of assistant managers, department managers, sales executives, tailors, and support staff. 

            ➢  Key Achievements:

              • Increased store volume by over 12% even with the addition of 3   new stores in the market, one being within a 4-mile proximity.
              • The store led the region in customer  satisfaction: 
                • Achieved the company’s platinum standard in customer service for more than 65 months by receiving zero customer complaints from corporate during those months. 
                • The store continually led the region in compliments received. In 2010 and 2011, the store averaged 450% more compliments received than the next closest store in the region. 
                  • Passed all store audits:  In 2009, after receiving a commendable audit the comments were: "Outstanding Job! Not only is Brad's store an example for your entire region, his store is a perfect example for the entire company."
                  • Created a plan in 2006 to grow the company's corporate program in our store.   We opened 277 accounts, making us the #1 store in the division.
                  • 4 times I earned Presidents Club membership for my personal sales. I was 1 of only 85 individuals on average to achieve this out of as many as 2000 salespeople in the company.

                  Dec 1999May 2005

                  Assistant Store Manager

                  Jos. A. Bank Clothiers Inc.

                  Supported the Store Manager in creating a high-quality service environment and positively impacted store performance with exceptional personal sales. From 1999 to 2004, assisted with many store openings and the training of more than 50 newly hired employees.

                  ➢ Key Achievements:

                      • Finished my first year as the #1 salesperson in the store and #57 in the company out of more than 500 Sales Associates.

                    Education

                    H. S. Diploma

                    Liberty Academy