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Summary

I have cultivated a diverse retail background centered on luxury products in fragrances, cosmetics, and over 16 years of extensive fashion and menswear expertise.

My 18 years of retail management experience and sales leadership success has been focused on increasing clientele based businesses, strengthening commission-based selling teams, and in creating high-quality environments for both employees and customers. 

Work History 

Jul 2011Jul 2015

Regional Sales Director

Jos. A. Bank Clothiers Inc.

I was promoted to company's largest geographic region of full-line stores consisting of five states and three major markets. I built successful store teams and managed retail, rental, and tailor-shop operations while developing managers in training and district manager candidates.

Key Achievements:

    • In only six months on the job, I grew the number of bonus eligible stores in the region by more than 220% to include 90% of stores by the close of the year, with more than 60% of the stores having double digit increases as high as 41%.
    • I finished my first year exceeding the companies highest "Quantum Leap" increase goaI and I grew tailor-shop revenue to #1 in the division.
    • By the close of my second year, I had increased region volume by more than 23%.
    • I positively impacted region results in all of the company's key performance objectives, growing both tailor-shop revenue and customer capture rate from #1 in the division to #1 in the company, I also increased the region's permanent crease percentage from one of the lowest to one of highest in the company, frequently ranking #1 in the company.

➢  Selected for key company roles:

    • I was selected to be a lead on the Merchandise Communication Committee, I  gathered issues and concerns from regions throught the company to determine global issues and communicated them to the merchant team.
    • I worked on the Platinum Customer Service Review Board which worked to assist store teams in improving company customer service performance.

➢ Developed Successful Company Programs:

    • I was selected to work with a team of company leaders to create a national leadership development program that was rolled out to 600+ Store Managers and was considered the benchmark for building successful store teams.
    • I was asked to develop a customer survey program which was acknowledged as instrumental in improving tailoring quality and customer satisfaction on a national scale.
    • I worked with corporate partners to create a weekly commission worksheet for all sales people. It was designed to enable sellers to easily gain a greater understanding of their earning potential in all categories. It was rolled out company wide as it was credited with increasing sales productivity and providing greater engagement in key areas of performance. 

 

May 2005Jun 2011

Store Manager

Jos. A. Bank Clothiers Inc.

I was promoted to Store Manager of the largest store in our region in volume and in physical size. I recruited, hired and managed a staff consisting of Assistant Manager, Department Mangers, Sales Executives, Tailors, and Support Staff.

➢ By the time I was promoted to RSD I had led the store to:

    • Incrementally increase its volume by over 12% even with the addition of 3 new stores in the market, one within a 4-mile proximity.
    • Achieve the company’s Platinum Standard in customer service for more than 65 months by receiving ZERO Customer Complaints from corporate during those months.
    • Reach a level of performance that report cards showed to be well above company averages in Profitability, Tux Sales & Demand, Tailor Shop Revenue, Traveler Crease, Customer Capture Percentage, Items and Dollars Per Transaction, Number of Corporate Accounts opened, and in Card’s Activated. We were well below company averages in Payroll, Shrink, and Mark out of Stock percentages.
    • Pass all Store Audits: In 2009 after receiving commendable audit the comments were: "Outstanding Job! Not only is Brad's store an example for your entire region, his store is a perfect example for the entire company"

➢ Key Achievements:

    • I was Awarded Presidents Club membership for my personal sales volume 4 times, on average, I was 1 of only 85 individuals to achieve this out of as many as 2000 salespeople in the company.
    • In both 2010 & 2011, I received more customer compliments than any other Store Manager or Associate in the company.
    • In 2006, I created a plan to expand our corporate membership program which was instrumental in increasing our sales and customer base. As a result, our team solicited and opened 277 new accounts making us the #1 store in the region by opening 100 more accounts than the average store and 150% over the previous two years.

Dec 1999May 2005

Assistant Store Manager

Jos. A. Bank Clothiers Inc.

➢ Promoted for a second time in 1999 to the Position of Assistant Store Manager.  I supported the Store Manager in creating a high-quality service environment and positively impacted store performance with exceptional personal sales. From 1999 to 2004 at the request of regional manager I assisted with many store openings and in the training of more than 50 employees.

➢ Key Achievements:

    • In my first year of selling menswear, I finished as the #1 sales person in the store, selling $197,460 more than the next closest seller that year.
    • My Sales Ranked  #57 in the company out of more than 500 Sales Associates.
    • In 2000, I was secret shopped and received a perfect score of 100% and 5 A’s with an overall evaluation of Exceptional.

Education

19901993

H. S. Diploma

Liberty Academy