Download PDF

Summary

Regional Sales Director with over 18 years of management experience and sales leadership success. A career focused on increasing clientele based businesses, strengthening selling teams, and dedicated to creating high-quality environments for both employees and customers. 

Work History

Jul 2011Jul 2015

Regional Sales Director

Jos. A. Bank Clothiers Inc.

Promoted to the company’s largest geographic region of full-line stores. The region consisted of over 125 employees in locations and markets across 5 states. Built successful teams by retaining and recruiting the best talent, while developing managers in training and district manager candidates. Managed retail and tailor shop operations toward growth. Enhanced regional culture, connectivity, and competitiveness. Increased engagement in achieving key performance objectives. Worked with corporate partners and field leadership in developing company initiatives and programs.

➢  Key Achievements:

    • In the first 6 months  on the job, the number of bonus eligible stores was increased by 220% to include 90% of stores. Finished 2011 exceeding the companies highest "Quantum Leap" increase goal.
      • Tailor shop revenue was increased to #1 in the Division in 2011, increasing it further, alternating between #1 and #2 in the company over the next 4 years.
      • Within 2 years region volume had increased by 23%.
        • Within 3 years tuxedo rental revenue had increased by 257%.
        • Increased region's performance in key metrics. For example, customer capture rate was increased to #1 in the division in 2011 and further increased to #1 in the company in 2012.
        • Developed the region's success rate in selling key add-ons. For instance, from 2012 to 2015, the average rate of permanent crease applications was increased by more than 45% over 2010 levels, transforming the region's performance into one of the best in the company.

        ➢  Selected for Key Company Roles:

          • Selected to be a Lead on the Merchandise Communication Committee, responsible for gathering issues and concerns from regions throughout the company to determine global issues and then communicating them to the merchant team.
          • Worked on the Platinum Customer Service Review Board to assist store teams in improving customer service performance.

        ➢ Developed Successful Company Programs:

          • Worked with a team of company leaders to create a leadership development program. It was rolled out company wide to over 600 Store Managers.
          • Developed a customer survey program which was implemented nationally to improve tailoring quality and customer satisfaction.
          • Worked with corporate partners to create a weekly commission worksheet to enable sellers to gain a greater understanding of their earning potential.

         

        May 2005Jun 2011

        Store Manager

        Jos. A. Bank Clothiers Inc.

        Promoted to Store Manager of the highest volume store in our region. Recruited, hired and managed a staff consisting of Assistant Manager, Department Managers, Sales Executives, Tailors, and Support Staff.

        ➢  Key Achievements:

          • Increased store volume by over 12% even with the addition of 3   new stores in the market, one within a 4-mile proximity.
          • Achieved the company’s Platinum Standard in customer service for more than 65 months by receiving ZERO Customer Complaints from corporate during those months. The store led the region in customer compliments receiving 450% more than the next closest store in 2011.
          • Reached a consistent level of performance that was higher than company averages in Profitability, Tux Rental, Tailor Shop Revenue, Customer Capture Percentage, Items Per Transaction, and Dollars Per Transaction. 
          • Continually ranked lowest in the region in Payroll, Shrink, and Mark out of Stock percentages in the region.
            • Passed all Store Audits:  In 2009, after receiving a commendable audit the comments were: "Outstanding Job! Not only is Brad's store an example for your entire region, his store is a perfect example for the entire company."
            • Created a plan in 2006 to grow the company's corporate program in our store, opening 277 accounts, making us the #1 store in the region by opening 100 more accounts than the average store and 150% more than the previous year.
            • 4 times I earned Presidents Club membership for my personal sales, on average, I was 1 of only 85 individuals to achieve this out of as many as 2000 salespeople in the company.

            Dec 1999May 2005

            Assistant Store Manager

            Jos. A. Bank Clothiers Inc.

            Promoted for a second time in 1999 to the Position of Assistant Store Manager. I supported the Store Manager in creating a high-quality service environment and positively impacted store performance with exceptional personal sales. From 1999 to 2004 at the request of regional manager I assisted with many store openings and in the training of more than 50 newly hired employees.

            ➢ Key Achievements:

                • Finished my first year selling menswear as the #1 sales person in the store and #57 in the company out of more than 500 Sales Associates.

              Education

              19901993

              H. S. Diploma

              Liberty Academy