Printing tool Download PDF

Summary

Operations leader distinguished in superior customer experience, account management, hospitality and healthcare. 7+ years of experience leading teams to deliver outstanding service to clients while exceeding company targets. 

Skills


Unsurpassed Interpersonal Skills
Cross-functional Team Leadership
Skilled Negotiator
Six Sigma Problem Solving
Proven Relationship Builder
Project Management
Account Management
Client Satisfaction
Proactive Change Agent

Accomplishments

  • Created KPI metric system for 3-5 cross-functional verticals resulting in increased quality of service. 
  • Achieved 144% growth from 2013 to 2015 resulting in $125M in annual revenue. 
  • Managed department annual budget of $3,000,000.
  • Served as lead point of contact for 5-7 accounts valued over $3,000,000+ of annual revenue.
  • Monitored and tracked profitability of accounts with total volume of $12,000,000+ annually. 
  • Promoted 6 times throughout career.

Work experience

20122015

CREATIVE LODGING SOLUTIONS

Director of Account Management

Led a cross functional team of 65+, while ensuring company KPI’s were exceeded and client requirements were consistently delivered.  Worked to implement and continually improve core competencies and processes while focusing on operational success and client satisfaction. Consistently monitored revenue margins and employee productivity while pursuing new directives for growth.

Team Lead of Account Management



20102012

PACIFIC PULMONARY SERVICES

Customer Care Supervisor


20072010

CIY, Inc

Production Manager

Leadership

  • Executive Core Leadership Training - Development program for key leaders within dynamic organizations.
  • Prism Negotiation Training - Negotiation strategies, tools and techniques proven to give you more control of your negotiations and dramatically improve negotiation outcomes. 
  • Dale Carnegie Management Training - Corporate leadership program to create an engaging manager that creates confident, inspired, empowered, and enthusiastic teams.

Education

20042008

B.S. Ministry

CENTRAL CHRISTIAN COLLEGE

Volunteer

2012Present

Southland Christian Church

Pre-Marriage Ministry Teacher and Mentor
2011Present

Children's Ministry Leader