Brad Gwyther

  • VIC
Brad Gwyther

Skills

Skills

Service Management

  • ITIL with the use of Numara Footprints - Service Desk software: Incident, Problem and Change Management, process implementation • Operational management of upgrades and notifications to key stake holders, business units and the organisation • Multiple Project design and implementation of Medical and IT related applications and environments • Motivate and encourage staff on all levels to achieve required goals and targets • Technical training for peers and other staff • Project management: timelines, tasks, communications, delegations and escalations.          

Infrastructure Management

• Ensure Client and Server applications are running and the access to those applications is of high performance and secure • VMware ESX, ESXi, Server, and Workstation – Provisioning of servers and server templates. • Backup technologies including Symantec, Shadow Protect and  EMC Avamar, Robocopy/ Scripting • Citrix XenApp 5 – Installation, deployment and management project, ongoing operational tasks. • EMC SAN: Replication and provisioning - monitoring • Cisco VPN and Wireless • Chris21 Payroll Application • Scripting: Powershell, VBScript, KIX, DOS Batch/CMD • Troubleshooting, testing and configuration management • Server monitoring: HP Openview, SolarWinds, Powershell, Freeware    

Security and Content Filtering

MailGuard, MessageLabs (Symantec), Websense – Design and implementation McAfee ePolicy Orchestrator (ePO) – Deployment of application and management of AV Environment. Active Directory - Security groups, access delegation, security auditing Single Sign On: Proximity ID Card Login and Password management. (Sentillion and Imprivata) Access to SSO and application access auditing Microsoft Exchange - Email track and trace, auditing External DNS and access management Microsoft ISA Firewall    

Microsoft Suite of Applications and Infrastructure

•Microsoft Windows Workstation and Server (2000, XP, 7, 2003, 2008, 2012) - Installation and upgrade management, File and print server management and migrations. • Microsoft Active Directory, DNS, DHCP, Group Policy, DFS, Login Script, Group management, Security • Microsoft Exchange 2003 and 2007 - Managing mail flow and user/shared mailboxes. • Microsoft Office 2000 2003 2007 2010 • Microsoft Forefront Identity Manager - Linking HR System to Active Directory for account provisioning. • Microsoft ISA Firewall (Internal and External facing) - Proxy Server, Firewall policies • Microsoft System Center Configuration Manager (SCCM) - Application packaging and deployment, OS configuration and deployment, WSUS (Patch management), Reporting • Microsoft SQL Server 2005, 2008 - Failover Cluster management, Database backups, queries, performance monitoring • Microsoft Lync 2010 – Design, Configuration and Installation

Infrastructure and Security

References

Zoltan Roka

Production Administrator – Cabrini Health

Phone 03 9508 5349 Mob: 0417 106 004

David Kennedy

Applications Manager – Cabrini Health

Phone 03 9508 5345 Mob: 0415 812 862

Stan Papageorgiou

Senior Systems Engineer – Coles Myer Limited

Mob: 0438 059 920

Dieter Boehm

Project Manager / ASG Group

Mob: 0434 078 022

Damian Petty

Desktop Engineer – Medibank / ASG-Alinta / Coles Myer Limited

Phone: 0411 456 329

Paul Joseph

Deployment Team Leader – Getronics/Medibank Rollout / Coles Myer

Phone: 0411 261 109

Training

Over the years, I have gained exposure to a lot of technologies. Some of which have enabled me to attend official training, as well as complete on line and out of book training.

  • Microsoft Windows Server
  • VMware ESX 5
  • EMC Recoverpoint
  • EMC Avamar
  • McAfee ePO
  • ITIL - Incident, Problem and Change management

Objective

Secure a challenging position where my systems engineering and administration skills, professional experience, and educational background will enable me to define new opportunities for profitable corporate growth and personal development.

Work History

Work History
Jan 2008 - Present

Systems Administrator

Cabrini Health

Information Services Department

This role has the responsibility of providing all levels of support for aspects of the I.T infrastructure

  • Responsible for the operating, support and upgrade of application servers/software and user environment (7 Sites, 150 servers, 1000+ Endpoints, 3000+ users,100+ key applications,)

  • Design and implementation of MOE/SOE.

  • Provide expertise and support within projects.

  • Liaising with the business both for operational and strategic purposes.

  • Assist in developing and implementing policies, procedures, and standards.

  • Mentor and provide support to current team members as well as members of the Service Desk.

  • Provide ad-hoc user training/documentation and presentations.

  • Be committed to development of self and others.

  • Implemented key change and processes in service desk to better improve information capture and call resolution.

  • Manage vendor and support relationships.

  • Manage application/service migration, upgrade and proof of concepts.

  • Migration of physical server to virtual servers. (P2V)

  • Management of mobility devices (Apple iPhone, iPad. Blackberry and Android)

  • Provide Executive support, Out of Hours maintenance and On Call support

Skills and specialties

  • Microsoft Windows Workstation and Server (2000, XP, 7, 2003, 2008, 2012) – Installation and upgrade management, File and print server management and migrations.

  • Microsoft Active Directory, DNS, DHCP, Group Policy, DFS, Login Script, Group management, Security

  • Microsoft Exchange 2003 and 2007 – Managing mail flow and user/shared mailboxes.

  • Microsoft Office 2000 2003 2007 2010

  • Microsoft Forefront Identity Manager – Linking HR System to Active Directory for account provisioning.

  • Microsoft ISA Firewall (Internal and External facing) – Proxy Server, Firewall policies

  • Microsoft System Center Configuration Manager (SCCM) – Application packaging and deployment, OS configuration and deployment, WSUS (Patch management), Reporting

  • Microsoft SQL Server 2005, 2008 - Failover Cluster management, Database backups, queries, performance monitoring

  • Mail filtering technology - MailGuard, MessageLabs (Symantec)

  • Web filtering technology - Websense, MessageLabs – Design and implementation

  • Numara Footprints - Service Desk – Incident, Problem and Change Management, process implementation

  • McAfee ePolicy Orchestrator (ePO) – Deployment of application and management of AV Environment.

  • Backup technologies including Symantec, Shadow Protect and some EMC, Robocopy/Scripting

  • VMware ESX, ESXi, Server, and Workstation – Provisioning of servers and server templates.

  • Citrix XenApp 5 – Installation, deployment and management project, ongoing operational tasks.

  • Multiple Project design and implementation of Medical and IT related applications and environments

  • Scripting: Powershell, VBScript, KIX, DOS Batch/CMD

  • Troubleshooting, testing and configuration management

  • Server monitoring: HP Openview, SolarWinds, Powershell, Freeware

  • Single Sign On: Proximity ID Card Login and Password management. (Sentillion and Imprivata)

  • EMC SAN: Replication and provisioning - monitoring

  • Cisco VPN and Wireless

  • External DNS and access management

  • Microsoft Lync 2010 – Design, Configuration and Installation

  • Chris21 Payroll Application

Sep 2005 - Present

Deployment Systems Engineer

Medibank / Getronics
  • PC Imaging, Operating System and Software Installation / Config.
  • Problem solving on technical issues

  • Instructing and assisting users on a technical and non technical basis

  • Active directory management, Script writing & testing

  • Document management

Jan 2004 - Present

Technology Consultant

BGIT - Residential / Business
  • Client/Server and Peer-Peer Network design and installation
  • Installing hardware / Peripherals. 
  • Software Installation.
  • Internet Installation and Training.
  • Equipment testing and training.
  • Mail migration
  • File and Printer Server migration
May 2007 - Dec 2007

PC / Network Support Officer

Cabrini Health

Information Services Department

  • Production and Maintenance of the Standard Operating Environment (SOE)
  • Deployment of Workstations, PCs and Laptops, and Software deployment
  • Deployment of Medical and on Medical Hardware
  • Analysis of hardware and software related faults
  • Effectively respond and resolve service desk tickets
  • Manage IT procurement process
  • Manage Backup environment
Feb 2007 - Apr 2007

Technical Specialist: Server Build

National Australia Bank

Platform Services Provisioning 

  • Ensure problems are solved and requests are actioned within agreed SLAs.
  • Server commissioning and decommissioning.
  • Server installation / Racking - Dell / IMB / HP.
  • Server support / Server Build services - Win2003 / Linux / Sun.
  • Cable patching and configuration.
Nov 2005 - Nov 2006

Systems Engineer

Coles Myer Limited

Client Services Deployment and Support / Client Production Environment Management

  • Ensure problems are solved and requests are actioned within agreed SLAs

  • PC Operating System installation and configuration

  • Software installation via Systems Management Server (SMS) and manual installation as per tested documentation: Software testing

  • Hardware Deployment / Rollouts and support

  • Hardware and Software rollouts – 10-20 PC/Laptops per week

  • Scoping needs of users - upgrades, new equipment, software requirements

  • Troubleshooting application issues

  • ADSL configuration and support

  • Mobile PDA device Configuration and Deployment

  • Maintenance / Creation of User Accounts via Active Directory

  • Printer scopes and printer installations

  • Liaising with managers, team members, other departments, and teams, to determine appropriate solutions and resolutions to problems and requests.

  • Roaming engineer at alternate company sites: deployment/support

Oct 2005 - Nov 2005

Systems Engineer

Alinta (ASG Group)
  • Data point identification / patching in patch room and switch, connectivity testing.
  • Power point identification / testing

  • Design and Documentation of database related to all data points and power issues for all 4 levels

  • Script design / testing / implementation on installed PCs

  • Desktop support in regards to: Printer issues, Monitor issues, phone issues, and other general technical issues.

  • Liaising with project managers in regards to progress and related needs.

Jun 2005 - Aug 2005

IT System Technician

Commonwealth Bank (NCR/EDS) - Commsee Project

  • PC Imaging, Hardware installation / configuration,
  • Software installation / configuration
  • Registry editing
  • Account Testing
  • Smart Card Testing
Jan 2004 - Aug 2004

Customer Service Representative

Dodo Internet
  • Modem Configuration / Troubleshooting connections ( DSL and Dialup)
  • Billing and Account transactions / Sales
  • Browser and Email configuration - Hardware / Software Support
  • Advanced technical support for escalated issues

Education

Education
Jan 2002 - Dec 2003

Advanced Diploma of Computer Systems Engineering

Box Hill Institute of TAFE

  • CAD Graphics Systems
  • LAN Analysis

  • Network Administration

  • Programming: C, Java

  • 2 Weeks NEC PABX Training

  • A+ Hardware

  • A+ Fault Finding and Diagnostics

  • MCP Windows 2000 Server

Jan 2000 - Dec 2001

VCE

Highvale Secondary College

Year 12

Specialist Mathematics Unit 3&4

English Unit 3&4

Accounting Unit 3&4

Information Systems Unit 3&4

Business Management Unit 3&4

Year 11

Maths Methods Year12 Unit 3&4

Physics Unit 1 & 2

English Unit 1 & 2

Accounting Unit 1 & 2

Information Processing and Management Unit 1 & 2

Certificate III – VET IT

Business Management Unit 1 & 2

Certifications

Certifications
Jan 2012 - Present

Imprivata Certified Engineer

Imprivata
Jan 2000 - Present

Certificate III Information Technology

VET
Aug 2002 - Aug 2006

Microsoft MCP Windows 2000 Server

Microsoft