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Objective

To secure a position for an established, innovative company to be able to utilize my leadership skills, and be a contributor to the success of the company. I will continue to learn and grow with the company to stay as innovative and successful as possible. 

Work experience

Feb 2012Present

Sales & Leasing Consultant

Leith Automotive Group
  • Obtained product knowledge by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
  • Managing confidential material by adhering to all legal guidelines. 
  • Assist in training of new employees, help build their  business, and set them up for success.
  • Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • Troubleshoot any technical issues that arise after the customer takes ownership of the vehicle.
  • Maintain a excellent customer service "score" based on surveys and customer input.
  • Motivate my co-workers to do better each month by creating a competitive and quality work environment.
  • Create efficient  and effective selling processes to achieve company goals.
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features.
  • Teaching others how to  overcome objections; asking for the sale; negotiate price; complete sale or purchase contracts; explain provisions; explain and offer warranties, services, and financing; collects payment; delivers automobile.
  • Provided sales management information by completing reports.
  • Updated job knowledge by participating in educational opportunities; reading professional publications.
  • Enhanced dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
20092012

Guest services

Aloft Hotel Chapel Hill ( Starwood )/Sheraton Imperial & Convention Center 
  • Follow Starwood procedures for arrival and departure of guests.
  • Manage and maintain a excellent customer service relations by meeting the clients every need on a timely basis.
  • Handle confidential paperwork and follow all legal guidelines set by the hotel.
  • Answer customer service calls. 
  • Accept credit card and cash payment for guest rooms.
  • Assisted guests with restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots and booking transportation.
  • Coordinated porter service (luggage assistance request), procuring of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
  • Assisted with sending and receiving parcels.
  • Follow Starwood procedures for arrival and departure of guest.
  • Answer phone and relay calls to proper person.
  • Accept credit card and cash payment for guest rooms.
20082009

Security officer

Quest Solutions Security
  • Required to provide visual security service.
  • Responsible for conducting hourly rounds of the premises to ensure the safety of the premises as well as the staff.
  • Checked the security systems and report the problems, if any to the Lead Security Officer.
  • Responsible for securing the entrances at the end of operating hours.
20072008

Security officer

Securitas/ Biogen IDEC
  • Monitored laboratories, incubators, doors and electrical systems.
  • Used the Lenel Security System.
  • Maintained ingress and egress access control to insure only authorized individuals are permitted in the facility.
  • Made patrols throughout the buildings to check critical areas for unusual activities that may occur.
  • Monitored contractors on the facility to insure they did not leave authorized while working.
  • Covered all phases of security involving the client's employees and property.
20022004

Machinist Mate/mm(SS)

US NAVY(USS Norfolk SSN 714)
  • Helped create and design leadership courses to help new shipmates assimilate to our specific naval vessel. 
  • Help create the safest work environment possible under our specific circumstances.
  • Prepared schedules for preventive maintenance of equipment to ensure uninterrupted operation.
  • Reviewed maintenance schedule to determine preventive maintenance procedures to be performed.
  • Compared maintenance and staff hour data against monthly maintenance plans, workload estimates and standards.
  • Calculated amount of human resources required to perform maintenance work.
  • Identified and assisted superiors in the analysis of material deficiencies, high staff hour action areas and trends and deviations from schedules and standards.
  • Prepared inspection tests and schedules.
  • Maintained ship integrity.
  • Maintained ship weapons and distributed them properly during turn over and those standing watch.
  • Maintained ships weapons systems as primary and other ships systems during others operations.

Education

Bachelor’s of Science

North Carolina Central University

Continuing Education/Certifications

Diploma

Carolina Friends School