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Results-driven Executive Administrative Assistant/Operations Manager with 20 plus years of progressive administrative and operations experience with proven success in supporting senior leadership and managing all aspects of an office.Quick study able to “hit the ground running"; excels at enhancing departmental administrative and business operations to ensure success.

Innate ability to recognize opportunities for process improvements, define strategies and plans, and implement to improve the bottom-line. Self-starter with track record of creating and executing solutions for internal and external customers.Highly detailed leader who easily multi-tasks and counsels team members in achieving corporate/department goals and objectives.


·Administrative Task Management

·Department/Office Management

·Project/Program Development and Management

·Problem Identification, Analysis, Resolution

·Data Compilation and Analysis

·Business Process Development and Implementation

·Confidential Information Management

·Client Relationship Management and Customer Service


·Transitioned to Operations Manager for department, responsible for $4M annual budget, all operational procedures/processes, vendor relationship management, contracts, etc.

·Initially hired by Medtronic Inc.’s Cardiac Rhythm Disease Management Division as Office Manager of Seattle Sales District Office and five years later recruited to establish office procedures and best practices in corporate contracting department in Minneapolis.

·Additional expertise gleaned from previous experience with Front Office of employment service franchise, rapidly advancing from Receptionist to company president’s Executive Assistant.

·Consistently commended for ability to compile and analyze facts, draw accurate conclusions from data, and communicate information clearly and concisely in both oral briefings and written reports.

·Exemplary reputation based on track record of developing and implementing both short-term objectives and long-range strategic goals, as well as managing key logistics necessary for achieving them.

·Poised and adept at multi-tasking and collaborating with individuals of diverse backgrounds and personalities; build alliances and engage in cross-functional activities.

·Proactive and challenge-driven, yet flexible and adaptable; recognized for remaining focused and taking decisive action in high-pressure environments, and for consistently finding innovative solutions for complex problems.

Work experience

Sep 2010Nov 2011

Executive Assistant/Operations Manager

US Green Building Council

·Supported VP Conference & Events with all administrative tasks including coordinateing domestic and international travel, ground transportation and hotel accommodations for VP and Directors, preparing expense reports, board reports and assisting with presentation development.

·Coordinated and provided support for various meetings including the Greenbuild 2010 International Conference & Expo, IAEE Expo in New Orleans, ULI Conference in Washington DC, etc.

·Maintained VP’s calendar using Outlook, arrange meetings, conference calls and WebEx conferences as well as postponing and cancelling meetings as appropriate based on conflicts.

·Coordinated and maintained all departmental communications with internal and external customers/vendors; track action items through to completion; screening incoming correspondence including calls and rerouting as appropriate.

·Assisted with special projects as well as all administrative operations such as creating correspondence, fielding calls, word processing, record-keeping, processing billing/expenses, formatting presentations with embedded information (Excel, animations, etc.).Managed all departmental operational programs including standard operating procedures, contract management, tradeshow exhibitions, etc.

·Prepared monthly financial reconciliation of department budgets; created new systems for automating and streamlining budget reconciliation process; worked with organizational Finance Department to prepare subsequent budgets.

·Managed vendor relationships including general service contractor for tradeshows and annual conference & expo, negotiated pricing for services, approves final “look of show” signage and graphics, etc.

·Worked with Sponsorship & Expo Team to increase efficiencies in communication with sponsors and exhibitors at annual conferences & expo, to manage customer relationships and develop programs for increased partnerships.

Sep 2009Dec 2009

Business Consultant - Administrative Operations

Laser Express Utah

·Created several systems for the administrative operations for the growing office, trained all staff on new systems and processes, including the inventory management system with Excel.

·Analyzed all financial data for previous 12-24 month period, discovered areas for strategic development, created new fiscal sales compensation plan based on proposed sales plan.

·Assisted owner with several human resource issues including clarifying job descriptions and assisted with candidate selection.

·Created alternative marketing materials, including 3-month trial, 12-month limited and 12-month industry specific contracts.

Jan 2001Jun 2009

Project Coordinator/District Administrative Assistant


·Provided all administrative support to Senior Director including arranging domestic and international travel including hotel and ground transportation accommodations, preparing expense reports, board reports and assisting with presentation development.

·Prepared all communications, reports and presentations for Senior Director’s several board assignments (Global Healthcare Exchange, AdvaMed, etc).

·Maintained Senior Director’s calendar, including postponing and cancelling meetings due to conflicts; planned and executed with Senior Director all quarterly staff meetings.

·Developed departmental SOPs and sales strategy tools for bottom-line efficiencies, including the development and over-site of National Medical Device contract management process (over $4B annual revenue).

·Assisted with special projects and was responsible for all administrative operations such as creating correspondence, fielding calls, word processing, record-keeping, processing billing/expenses, formatting presentations with embedded information (Excel, animations, etc.).

·Partnered with Senior Executive for major interdepartmental re-organization and re-distribution of support which resulted in overall buy-in of the strategy and led to successful implementation.

·Restructured office operations for improved customer service and sales revenue.

·Key member of management team that for three (3) consecutive years produced average annual growth of 7% while market was slightly flat (on $20M a base).

·Ensured success by taking initiative to research and present innovative strategies.District made or exceeded plan annually.

·Skillfully coordinated 40+ appointments a week for 20+ field representatives.

·Developed multiple account management tools that resulted in sales territories’ achievement of plan for consecutive years.


Sep 2004Oct 2006


University of Phoenix
Jun 1998


Brigham Young University


Office Automation
·        Microsoft Office including Word, Excel, PowerPoint, Outlook ·        Microsoft Access ·        Microsoft Visio ·        Microsoft Project Manager ·        Adobe Photoshop ·        Adobe Acrobat and Acrobat Professional ·        SAP ·        Goldmine ·        QuickBooks ·        Business Objects ·        PeopleSoft ·        Siebel ·        SABA ·        Medtronic Proprietary Software