Bonnie Rose Aherin

Managed a team of five at Picnic Coffee’s busy city centre location. Operating in the niche speciality coffee market, it was critical for the brand that I maintained high quality of product and service whilst delivering rapid turnover through busy periods. Clear communication and consistent use of systems and processes across the team enabled this.

Designed and delivered the Picnic Coffee social media strategy. Developed the Twitter account to double the following, generate sales leads and engage in local networking, both through social media and in person. Built a network of cross-promotion between local independent traders and our suppliers. Channels include twitter, instagram and facebook; chosen based on appropriate application for the message.

Barista with speciality coffee and latte art experience. 

• Founded my own Portrait and Lifestyle photography business that has produced a wide body of work with models on fashion shoots and runway shows.
• Taught photography courses in person and online for novices and photographers wanting to become more experienced and in control of using their cameras in manual settings in various different lighting situations. 
• Managed professional photo shoots with large and small teams. Oversaw creative process and coordinated with magazine editors, makeup artists, models and other crew members to complete projects within strict deadlines.
• Catered to diverse needs for weddings, family and baby portraits to exceed customer expectations while applying my own creative vision to each project.
• Published photographs showcased in the premiere issue of Manifold magazine, 2012; Look Hawaii magazine, April 2010 and the Bison Newspaper in 2011.

• Rebuilt staff at Supercuts in Bath after the salon had been operating without any permanent staff. Brought in new staff and increased sales within six months.
• Motivated staff through training and development to meet personal and salon goals in sales and productivity.
• Improved customer satisfaction by resolving complaints and addressing problems raised from services received in the salon.
• Developed a marketing plan for the salon in Jolly's following a store refitting that decreased foot traffic to the salon. Coordinated with Jolly's and Regis' senior management to make progress towards implementing the new marketing plan.
• Ensured accuracy in accounting by carrying out stock counts every two weeks in my own salon and several others in the region.

• Built up a clientele and carried out services as a hair stylist and colourist at both the Burgess Hill and Brighton salons.
• Delivered high levels of customer service to a diverse clientele.
• Taught one one one to younger team members and in a group setting to the staff to further training in the hair and beauty industry.

• Took on extra responsibilities by doubling as the receptionist and secretary for the owner of a new salon business. 
• In addition to working as an independently contracted stylist, I was responsible for a significant amount of customer engagement by taking appointments, handling sales at the till and managing the client database.
• Developed marketing campaigns by managing the new salon's social network accounts, creating graphic design elements for the studio and photographing the salon and staff for marketing purposes.
• Orgazined, facilitated, and executed the team for special events where training before hand was needed.  Managed the prep work, the timeline organization, and keeping a seamless and smooth operation during the events. 

• Worked with customers face-to-face as an associate on the sales floor.
• Marketed merchandise by setting up floor displays and ensuring that the department was organised and presentable at all times.

• Worked in a fast-paced environment at a busy, on-campus cafe during peak hours.
• Multitasked to serve food and drinks to a busy clientele while making sure that everything was stocked and cleaned.
• In charge of opening duties such as getting the shop ready for the day ahead by making sure food and drink items were prepped and ensuring that all of the equipment was cleaned and in good working order. 

• Majored in Theatre, studied courses on acting, directing, stage combat and advanced theatre makeup.