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Boniswa Gaba

  Customer service representative


Highly motivated, confident individual with multi-tasking capabilities and able to work in a target driven busy call centre environment. Hardworking with excellent attendance and punctuality records who can work equally alone or as a part of a team, Can communicate effectively with people from diverse backgrounds.

Keen to find a challenging position within an ambitious employer where I will be able to continue increase my work experience and develop my abilities


Jan 2011Dec 2011

Matric Grd12

Boaramelo Combined


  • Isixhosa Home Language
  • English First Additional Language
  • Accounting
  • Business Studies
  • Economics
  • Mathematical Literacy
  • Life Orientation

Work experience

January 2018Present

Virtual waiter

MrD Food
  • Manage large amounts of incoming calls
  • Provide accurate, valid and complete information by using the right methods/tools
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • Assist with placement of orders and refund requests
Aug 2016 season 1December 2017 season 2

Call Centre Consultant



  • Answer courteously inbound calls.
  • Respond to customers inquiries.
  • Generate customer interest in the service or products offered by the company.
  • Ensure feedback from customer to further improve the customer service.
  • Provide personalized customer service by responding to the needs of the customers.
  • Evaluate problems of the customers and provide logical lasting solutions. 
Mar 2015Jan 2016

Call operator

Mr Delivery-Tokai Branch
  • Dealing with customers queries, complains ,orders and requests
  • Following up customers by calling them back
  • Training new stuff
  • Relieving manager and assisting in running the branch on busy days
  • accurately keeping records of calls and updating customers profiles 
Jan 2016Aug 2016

Assistant Manager

Mr Delivery-Tokai Branch
  • Motivating the team to ensure best customer service
  • Performing quality checks and reviewing reports
  • Evaluating performance by suggesting improvements, providing feedback for corrective action
  • Ensuring that all procedures and policies followed are as per the latest regulations
  • Designed training programs for new recruits
Jan 2014Jan 2015


Spotlite club


  • Keeping accurate records of stock and placing of stock orders
  • Combining and serving different types of beverages as per request
  • Assisting with training new stuff
  • Contributing in the smooth running of the bar areas
  • Dealing with customers concerns and complains


1.Name : Amanda Peters 

Company : Mr Delivery Tokai

Position : Senior Manager 

Contact : 073 051 0806

2.Name : Kamohelo Mothibi

Company : Spotlite Club

Position : Manager

Contacts : 0604453142

3. Name : Sibongiseni Joxo

Company : Takealot

Position : Team Leader 

Contacts :079 404 8284

4. Name : Sthembiso Nofemele

Company : Takealot- MrD Food Department

Position : Team Leader

Contacts : 073 640 4121 

key skills

  • Able to handle complex calls and situations
  • A proven track record of handling minimum 50 calls daily
  • Can write and speak fluently 5 South African official Languages
  • Excellent listening and problem solving skills 
  • Can type 25 words per minute