Work History

Work History
Feb 2012 - Present

Manager

American Income Life

Establish good working relationships with staff, and the heads of the other agencies my team needs to work with. Find the unique motivators for each member of my team. Open and maintain clear channels of communication with my employees so they understand what is coming and what it means to them. Ensure quality business by reviewing our clients policies and the underwriting requirements set daily. Develop new marketing strategies to increase sales to its highest potential. Make decisions daily to keep the team function as a part of the whole company. 

Nov 2011 - Feb 2012

Supervising Agent

American Income Life

Recruit, train, develop, and manage Life and Accident & Sickness Insurance agents on and off the field to ensure their success. Ensure that everyone understands their standards and what’s expected of them, review standards daily, weekly and monthly. Instructed advanced sales training class with objection handling role plays. Increase agency excitement, passion, enthusiasm and focus.

Aug 2011 - Nov 2011

Life, Accident & Sickness Agent

American Income Life

Deliver and explain benefits to union members. Help clients choose insurance policies that suit their needs. Review and service clients policies to ensure their policies are adequate. Prepare reports and maintain records. In the event of a loss, help policyholders settle insurance claims. Seek out new clients.

Apr 2006 - Jan 2011

Logistics Manager

Canadian Tire

Oversee all Warehouse andFill-crew Staff.Informed all management (Department/General Managers, Owner) of any logistical issues (merchandising, stock outages) and made recommendations to solve those issues. Created management reportsanalysing products by group, location, sales. Watched trends (analysedsales and profitability).Audited store inventory to ensure the inventory integrity.

Nov 2005 - Apr 2006

Promotional Manager

Canadian Tire

Reviewed deal orders, made adjustments where needed. Planned out and executed promotional deal placement. Analysed “daily deal” sales. Ensured product sell through by reducing prices on theitems that did not sell while on deal. Created a detailed map, showing location of the promotional product, for the staff, and customers. Managed and trained the promotions staff.

Aug 2005 - Nov 2005

Automotive Manager

Canadian Tire

Interviewed, trained Automotive staff to merchandise, look up auto parts for customers using automotive 

retail operating systems. Special order parts from Calgary main warehouse and vendors such as Parts Source, Keystone, NAPA, Dealerships with windows based automotive management software. Fill out battery warranties, test automotive batteries, back parts (Service Center). Served customers, answered questions. Handled customer complaints. Approved, or disapproved customer returns. Opened, and closed the store.

Apr 2003 - Aug 2005

Warehouse Manager

Canadian Tire

Directed, coordinated and planed the warehouse storage, distribution of the products and materials. Scanned in truck inventory and filled out inventory discrepancy reports. Interviewed people for warehouse and supervisory positions, ensuring they met the service expectations, and then select, hire and train them. Made adjustments to warranty returns. Maintained safe and efficient warehouse conditions including overseeing the equipment, vehicle fleets, and order any replacements or maintenance, when needed.

Apr 2002 - Apr 2003

Logistics Supervisor

Canadian Tire

Followed direction from, assisted the Logistics Manager. Supervised the Warehouse, Shipping/Receiving, and Fill Crew. Walked the retail floor and assessed the areas that needed stock replenishment.Created productivity reports. Informed Management about the tasks and productivity of the Fill Crew so everyone can all be on the same page.

Aug 2001 - Apr 2002

Fill Crew Supervisor

Canadian Tire

Delegated all important tasks, instructed to me by the Logistics Manager, to the fill crew (6-17 members). Assisted the fill crew with stock replenishment. Opened the door at  4:30am for the morning fill crew (key to store and alarm code). Informed upper managers of any stock outs, to insure products required are ordered immediately. Interviewed job applicants. Trained new personnel including my replacement.

Sep 1998 - May 2000

Assistant Area Supervisor

Domo Gas

Relieving Area Supervisor on days off, responsible for supervision of five stores, collecting and reconciling cash and credit card transactions for all stores; Monitoring and re-stocking inventories; arranging replacement staff.

lnterviewed & selected new staff. Prepared time sheets, for payroll.

Jun 1997 - Sep 1998

Store Manager

Domo Gas

Trouble shooter. Demonstrating excellence in balancing cash and commodities.  Was called upon to successfully deal with chronic cash problems of another outlet. Achieved consistent citations for customer service performance.

Sep 1994 - Aug 1997

Supervisor

Andes Cleaning

Inspected employees cleaning to ensure quality job was done for client. Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Drive vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners. Requisition supplies and equipment needed for cleaning and maintenance duties.

Education

Education

Shaftesbury High School

Interests

Interests and activities are: Golf, Body Building, Team sports (Hockey, Basketball, Baseball), Coin and paper money collector, Computers (Apple/PC), Electronic Devices.

Achievements

Recruited, trained, developed, employees to their highest individual potential. Increased productivity, excitement, passion, enthusiasm and focus, of all employees. Instructed advanced sales training class with objection handling role plays. Worked with Managers to gain over 9 million dollars increase, over 9 years. Increased scanning accuracy to 98% on receiving inventory in the warehouse. Managed multiple projects, tight deadlines, without sacrificing quality, while overseeing a large group of employees and maintaining a stress free environment. Participated in store relocation and helped organize all transported inventory, materials in a logical and functional disposition.

References

Matt Pich (Superior) General Manager Canadian Tire (204)510-2975 Antonio Pozo (Superior) Owner/Manager Andes Cleaning (204)955-8605 Randy Drake-Brockman (Peer) Manager Krown Produce (204)333-1517

Objective

A long term career, and result oriented job with a rewarding environment in a professional, progressive & fast growing organization in which all the skills, knowledge, and value-added experience that I have acquired during my long time as a customer-service-focused team leader, will be a valuable asset.

Personal Information

Family man with a daughter named Ariana. Healthy. Bondable. Licenced Driver (Class 5 Full merits). Reliable Vehicle.

Certifications

Certifications

Forklift Operator

Battlefeild Professional Safety Training Services

Scissor Lifts/Articulating Man Lifts

Safety Services Manitoba
Jul 2011 - Present

LLQP

Oliver's Learning
Sep 2011 - Jun 2013

Life and Accident & Sickness Insurance License

Insurance Council of Manitoba