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Work experience

Database Specialist

CenterScope Technologies

●Obtained contact information by telephone, Internet, and e-mail for HUD mailing lists grantees and constituents, elected officials, veterans, and community based housing providers to be used by HUD and the general public

●Compiled database of numbers and contacts in Excel

●Translated press release into Spanish for opening of new CenterScope office in Dominican Republic

●Interpreted on calls to Dominican Republic

●Regularly entered and updated information in the appropriate database

●Conducted telephone calls in English and Spanish to verify contact data

●Performed data entry, editing, and quality control

●Answered calls HUD hotline and provided information to the public on HUD programs

Technical Assistant

CenterScope Technologies

●Provided superior bi-lingual customer service via telephone, e-mails, United States mail, support to the U.S. Department of Housing and Urban Development (HUD) Community Connections Call Center.

●Provided information on all of HUD’s resources for different housing needs in both English and Spanish. Helped clients with information on varieties of resources including for homeless, veterans, disabled, home buyers, home repairs, and low income rental assistance,

●Made appropriate data entry in CRM, Customer Relationship Management (a ticketing system) of all calls successfully

●Collected and answered letters from the public on a variety of resources available from HUD

●Composed and sent weekly emails on Title V properties (those properties that are free to nonprofits for helping the homeless) available to appropriate CPD representatives

Jul 2006Present


Self Employed

●Interpreting (English and Spanish) over the phone through agency on a variety of subjects from medical to legal

●Interpreting (English and Spanish) for various agencies at local schools in meetings with parents and teacher(s), social workers and other school staff

●Interpreting (English and Spanish) on different medical appointments, such as pain management, orthopedic and other appointments

●Work as contractor translating legal documents to be sent to embassies and government agencies

●Consult in design and implementation of examinations used by an agency to test translators

●Prepare and edit PowerPoint presentations

●Edit and translate papers on international topics such as development for World Bank and other organization contractors

Nov 2012Feb 2013



●Various administrative duties, dealing with running the office for a small lighting fixtures representative company.

●Used Italian and other languages skills to relate to overseas clients

●Research market opportunities in area for different sales potentials of lighting fixtures

●Set up calls with potential clients, did product presentations and fielding of all questions concerning product

●Made sales and nurtured the relationships with clients as a supplier of fixtures

●Used Excel extensively to make databases of lighting fixtures descriptions, prices and pictures

●Used File Maker to compile database on clients as different types of businesses

Feb 2007Mar 2010

Customer Service Specialist

Ultimate Staffing

●Performed duties in the customer call service center.

●Screened clients by telephone for clinical medical trials of various studies.

●Answered calls for HUD hotline and provided information on HUD programs.

●      Handled clerical and administrative work to ensure interviews were properly recorded.

Sep 2000Dec 2006

Research Assistant


●Research Assistant for the coordination and compilation of Federal medical expenditure panel surveys. The research resulted in enhanced understanding of government health care costs and more efficient government services.

●Worked with research team on data validation and interpretation.

●Analyzed and edited quantitative and qualitative data to meet survey uniformity standards.

●Compiled written reports and presentation data.

●Searched Internet to verify accuracy of paper and database healthcare records.

●      Compiled data in pharmaceutical patient information database.


Certificate Professional Medical Interpreter

Liberty Languages

40 hours of Interpreting Training

Sep 2000Jan 2009


University of Maryland
Jun 1999Aug 2000

Masters of Liberal Arts

St. John's College

Tutor led seminars based on the Great Books in the span of four semesters. Each semester covers a subject area: Political Science, Philosophy, Literature, Science.