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Objective

To obtain a front desk receptionist position which requires proficiency in the front desk tasks as well as excellent organizational and communication skills in order to ensure smooth daily operations.

Summary

A self motivated, career oriented professional with 3 years of customer service experience in a large  company in the UAE. Skilled in both front of house and back of house operations.

Work experience

Aug 2014Present

Team Leader

Ferrari World Abu Dhabi
  • Managing the team of 26 people
  • Creating work schedules
  • Providing on the job and job related trainings
  • Updating the product knowledge on a daily basis
  • New product development
  • Departmental administration
Sep 2013Aug 2014

Sales Associate

Ferrari World Abu Dhabi
  • Providing out of this world customer service
  • Implementing the Ferrari merchandise brand standards
  • Changing the visual displays on a regular basis
  • Add-on selling and up-selling
  • Keeping the shop well stocked while focusing on customer care
Oct 2012Sep 2013

Sales Associate

Yas Waterworld Abu Dhabi
  • Providing assistance to the customers in a friendly manner
  • Managing the stock levels
  • Conducting regular surveys for market research
  • Marketing the brand
  • Creating eye catching visual merchandise displays

Education

Oct 2007May 2012

Bachelor's degree

University of Belgrade

Classical Arabic and Islamic studies

Sep 2003May 2007

Diploma

Medical School Zvezdara, Belgrade

Medical Laboratory Scientific Officer

Skills

People management
Administration
Training and development
Customer care