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Summary

A committed, pragmatic and highly focused product manager with a broad knowledge of B2B software. Over 15 years of experience, ranging from product design & development to bringing new solutions to market and forging strategic partnerships in the software industry. Has grown professionally with the same company, Knoa Software, from the early start-up days, helping it become a leading provider of user analytics, in an exclusive alliance with SAP AG and servicing 300+ clients globally. Currently VP of Product Management and Services, responsible for managing the product direction and portfolio, as well as professional services and cloud operations. Looking for a fresh start in a suitable product management position, with a focus on analytics. 

Work History

Aug 2016present

VP of Product and Services

Knoa Software, New York

Member of the executive team, responsible for overall product direction and key business strategy decisions.

Accomplishments:

  • Formulated and helped execute a major shift in the company's strategy, to capitalize on new business opportunities related to SAP's move to S/4, Hana and a new UX paradigm
  • Developed a new business model for partnering with ISV's who implement the SAP software, creating a new revenue stream for the company
  • Recruited and enabled strategic partners in US and Europe in the field of UX design and development, in order to extend the company's reach and value proposition within the SAP ecosystem 
  • Led the successful execution of several marquee implementation projects, in an effort to validate new product capabilities, as well as establish reference accounts in new market segments
Feb 2016Aug 2016

Director of Product Management and Services

Knoa Software, New York

Responsible for building and executing the product vision, recruiting alliance partners, and managing professional services and cloud operations. 

Accomplishments:

  • Led a cross-functional team in releasing Knoa's SaaS offering in 2016, in partnership with SAP AG and IBM SoftLayer.

  • Led the charge in building the company's infrastructure for cloud operations, including technical infrastructure, product readiness, and expanding the support capabilities for cloud.

  • Revamped the processes and methodology used by the Professional Services organization, to scale the global operations in support of a 300+ (and growing) customer base.

  • Provided strategic product direction as the company pivoted in the user analytics market with new solution offerings (self-service BI, mobile application monitoring and subscription-based services).

20082016

Sr. Product Manager

Knoa Software, New York

Responsible for defining the product strategy, end-to-end product and release management, market and competitive research, product marketing, analyst outreach, technical writing. 

Accomplishments:

  • Product owner for the entire product portfolio, responsible for end-to-end release management, from requirements and design to user acceptance testing.
  • Designed and developed new offerings based on self-service BI tools (using SAP Lumira and Tableau), as extensions to the core analytical platform.
  • Over the years, designed multiple iterations of Knoa's analytical solution on several BI platforms: Crystal Reports, MicroStrategy, and SAP BusinessObjects.
  • Adopted within the company the agile methodology in product management. Designed processes for managing the product backlog and release planning using tools from Atlassian.
  • Highly active in customer, partner, and analyst outreach, regularly engaged in thought leadership webinars, conferences, user group meetings, and analyst sessions.
  • Acted as a product and technical lead for the Premium Qualification process, a technical certification required for all SAP solution partners and executed with every major release. 
  • Authored numerous blogs and articles on topics related to SAP technology, user experience management, user analytics, and self-service BI (forums include SAP Community Network, Knoa's blog, and others).
  • Authored major sections of the online documentation for customers, including release notes, product user guides, FAQ’s, and API’s. 
20022008

Product Lead / Developer

Knoa Software, New York

Responsible for requirements analysis, design, release planning and management, as well as hands-on development and UX design. 

Accomplishments:

  • Pioneered new concepts and methodologies in the user analytics space, establishing Knoa Software as a leading provider of user analytics software. 
  • Designed Knoa’s flagship product, User Experience Management (UEM), as a data collection, analytical, and reporting solution for companies running major enterprise software (SAP, Oracle, Microsoft). .
  • Instrumental in forging a global alliance with SAP in 2007, for reselling Knoa's analytical product under the name SAP UEM by Knoa.
  • Developed the first versions of key components of Knoa's analytical software, including the data model, analysis engine, reporting and administration tools.
  • Developed several internal and external facing applications, with a wide range of functions (project tracking, bug reporting, customer support portal, etc.) 
  • Built the team, infrastructure and processes for the professional services organization. Led the very first implementation projects for marquee clients (such as IBM, British Telecom, Kraft Foods).
  • Designed, developed, and authored content for several iterations of Knoa’s website, www.knoa.com
20052007

Developer / Consultant

EVA Dimensions

Responsible for the design, development, and delivery into production of several financial applications based on the company's patented model for evaluating business performance. 

Accomplishments:

  • Co-designed and developed several financial research products (PRVit Express, Value Express, EVA Express), which are still used today by the company's Fortune 500 clients. Technologies used: SQL Server, Java, HTML/CSS/JavaScript, JSP. 
Jan 2001Dec 2001

Web Application Developer

Shares and Sublets, New York

Responsible for the design and development of an e-commerce site for a real estate agency.

Accomplishments:

  • Designed and developed an e-commerce site, including back-end and front-end components, as a turn-key solution. Technologies used: SQL Server, HTML/CSS/JavaScript, ASP. 
Jan 2000Dec 2000

Web Application Developer

Henry B. Tippie College of Business, Iowa

Responsible for the design and development of the school's Alumni site.

Accomplishments:

  • Designed and developed an Alumni site, including user account management, resume service, events calendar, and other utilities. Technologies used: Oracle, HTML/CSS/JavaScript, ColdFusion. 

Education

19911996

Bachelor's in Philosophy

Al. I. Cuza University, Romania

Skills

Agile Product Management

Full-cycle product management, defining the product strategy, requirements analysis, market research, product designs, managing the product backlog, planning the release, collaboration in Sprint meetings

SAP Technology and Solutions

SAP Fiori, SAPUI5, SAP BusinessObjects, SAP Cloud Analytics

Business Intelligence

Oracle BI, Microsoft BI, MicroStrategy, SAP BusinessObjects, SAP Lumira, Tableau, Roambi

UX Design

Design Thinking methodology, SAP Splash & Build, SAP WebIDE, Balsamiq

Sample Publications