Director of Product Management and Services
Knoa Software, New York
Responsible for product management, product vision and strategy, alliance partners, professional services delivery, support, and cloud operations.
Led cross-functional teams in preparing the release of Knoa's SaaS offering in 2016, in partnership with SAP AG and IBM SoftLayer.
Led the charge in building the company's infrastructure for cloud operations, including technical setup, product readiness, and expanding the services and support capabilities to cloud.
Leading the effort to revamp the processes and methodology used by the Professional Services and Support organization, to scale the global operations in support of a 300+ customer base.
Continue to provide strategic product direction as the company pivots to capture new markets with new capabilities (self-service analytics, agent-less monitoring, mobility, and cloud).