Download PDF

Education

Sep 2011Nov 2014

Hotel Management and Administration

Estoril Higher Institute for Hotel and Tourism Studies

Business Administration Degree in Hospitality. I had business and administration subjects such as Accounting, Human Resources, Finance, Organizational Behavior, F&B Management or Rooms Management, and two internships in operational areas, Rooms and F&B.

Work History

Jun 2014Nov 2014

Rooms Intern

Ritz-Carlton Abama

I had a six months internship at Ritz-Carlton Abama in the Rooms division. Abama is a five star, luxury resort with 477 rooms in the Island of Tenerife, Spain, where I worked as a Front Desk Agent for five months, and as a Housekeeping Supervisor for one month. 

As a Front Desk agent, the main duties were:

  • Welcome the arriving guests with a genuine smile, engage with them during the check-in, and give information about the hotel in a pleasant way;
  • Engage with guests in the lobby area and try to find out any subtle preference that may lead to guest satisfaction;
  • Handle complaints and solve problems that guests may experience during their stay;
  • Take decisions that positively impact the guest’s satisfaction;
  • Assist the guests with any needs or preferences they may have;
  • Handle inter-departmental calls and answer e-mails and inquiries about the hotel.

I worked, as well, as a Personal Concierge in a more exclusive part of the hotel,  for two weeks. As a Personal Concierge I did more personalized check-ins, personalized food and drinks service by the pool and provided guests with information about the hotel, island and attractions on the surrounding areas.

http://www.ritzcarlton.com/en/Properties/Abama/Default.htm

I worked one month in the Housekeeping department, as a Housekeeper and as a Housekeeping Supervisor. Some of the main duties were:

  • Clean the rooms and public areas of  the hotel within extensive and rigorous Ritz-Carlton quality standards;
  • Inspect cleaned rooms and decide if the cleaning complies with the standards;
  • Supervise and motivate housekeepers to follow the cleaning standards. 

l

l

Mar 2013May 2013

F&B Intern

Grande Real Villa Itália (Leading Hotels of The World)

Grande Real Villa Itália is a five star luxury hotel located in the Portuguese Riviera. I did my first internship in this hotel, in the F&B division, working in the Restaurant, Bar, Events and Room Service departments. My main responsibilities were:

  • Welcome and greet the guests arriving to the restaurant, help them have a seat and take their orders;
  • Serve food and beverages within service standards leading to the guest's satisfaction.
  • Verify, inspect and clean-up restaurant and bar material in order to ensure quality of service;
  • Prepare and serve simple drinks, cocktails and coffee drinks at the bar;
  • Engage with guests in order to ensure satisfaction with the food and service.

http://www.granderealvillaitalia.realhotelsgroup.com/

Sep 2011May 2014

Waiter/Bartender 

While studying, I worked as an outsourced waiter and bartender at several catering events such as weddings, birthdays, gala dinners or product presentations, organized in different restaurants, bars and casinos throughout Lisbon. These were sporadic events.

Apr 2008Sep 2011

Tour Guide

Casa de Mateus Fondation

I did guided tours in English, Portuguese and Spanish, at Palácio de Mateus, an 18th century Baroque style house, now turned in one of Portugal's most visited private museums.

http://www.casademateus.com/fund_ing.htm

Why hire me?

I strongly believe that I have the necessary skills and attitude to fit your company and provide a great guest service, along with the humbleness and eagerness to learn new things and adapt to different workplaces and companies. Hospitality is my passion, and I am very motivated to work and, if the time and service allow it, have some fun along with the work. I am used to long shifts and I work well under pressure. I have strong ethics and I work with integrity.

Please feel welcomed to contact me via telephone, on 00351923004173, or via e-mail, on
bogdan.ghiata@outlook.com or 3ogdan.ghiata@gmail.com if I can provide additional information or documents.

Thank you very much for your consideration and time.

Kind Regards,

Bogdan Ghiata