Bob Fabrizio

Bob Fabrizio

Summary

Senior Information Technology (IT) Business Leader with extensive experiences covering multiple areas of Enterprise Information Technologies, with large consulting and leading edge software companies as well as global financial institutions:

  • Professional Technical Consulting Services
  • Customer Technical Support Services
  • Support, Services and Delivery Partner Management and Certification Programs
  • Portfolio Management and Service Delivery using Large Programme and Project Management
  • Off-shore Development and Support centers
  • Application Management (Support, Environment, Testing, Change, Release, and Deployment Services)
  • Outsourcing and Vendor Management
  • Technical Training Services
  • Software Development and Systems Integration

Outstanding contributions to develop and to implement global and regional strategies, with particular emphasis on building Services business and teams, as well as onshore and offshore Support, Service and Delivery centre-based operating models in Asia Pacific, with its dynamic customer base and expanding business opportunities; taking advantage of the unique global off-shoring synergies available

  • Building Effective and Profitable Services Businesses
    • Large Professional Services and Consulting Practices
    • Customer Services and Support business
    • Training Services business 
  • Captive and Vendor-based Off-shore Centers
    • Built and Managed Regional and Global Support Centers based in Kuala Lumpur, Bangalore, Manila
    • Captive Off-shore Development and Business Analyst Teams in Manila
    • Multi-Vendor Strategies using on-shore and off-shore Vendor Development Centers
  • Managed large global Programme Delivery teams focused on Service and Project Delivery
    • Global Head of large Finance IT Delivery team supporting local Finance teams around the world
  • Extensive Regional Expertise and Leadership in the Asia Pacific Region
    • Resided and worked extensively throughout Asia Pacific: Singapore, Japan, China, Hong Kong, Australia, India, Malaysia, Philippines, Korea, Thailand, and Indonesia
    • Worked closely with customers, partners, and vendors throughout Asia to build businesses
    • Built Global Finance IT Competency Centre in Singapore
    • Regional Asia Pacific Finance IT Head, serving corporate Legal Entities in Asia and globally
    • Built and managed Regional Professional Services organizations in Japan, China and Korea
    • Built and managed Regional Customer Services organizations located in Kuala Lumpur, Seoul, Tokyo, Sydney, and Bangalore
  • Proven track record to manage large, geographically dispersed, and culturally diverse organizations, to focus on providing world-class technical solutions to internal and external customers
  • Technical Areas of Expertise:
    • Investment Banking Finance IT General Ledger, Source Feed Integration, Head Office Group Reporting and Local Regulatory Financial Reporting in Asia and globally.
    • Competent in technologies such as SAP FICO, SAP BW, Informatica, Oracle, and Cognos. Handle business information feeds from all worldwide business lines into global General Ledger.
    • Services Oriented Architecture (SOA), Internet Enablement Technologies (Web Services)
    • Integration Software (Middleware), Enterprise Application Integration (EAI), Supply Chain Integration (B2B forPartners, Suppliers and Customers), E-Commerce Protocols (EDI, RosettaNet, CIDX), Electronic Marketplaces, web-based protocols and applications
    • Compliance, Audit, and Business Continuity Management. 
    • Enterprise Resource Planning (ERP), Manufacturing (MRP, APS, FIN, SFC, WMS, PDM), RFIDCustomer Relationship Management (CRM), Sales Force Automation (SFA), Business Process Management (BPM), Business Activity Monitoring (BAM)
    • Extensive experience with UNIX, LINUX, Windows (Server and workstation) Platforms and Networks

Work History

Work History
Jul 2008 - Present

Director, Global Technology - Capital Markets

Deutsche Bank
  • Globally responsible for all General Ledger, Financial Reporting and other SAP systems at Deutsche Bank as well as directly own all Finance IT Change work for Asia Pacific Region.
  • Build and manage a team of over 120 people at various levels of seniority from Associates to Vice Presidents (based in Singapore, Manila, Bangalore, Frankfurt, London, and New York):
    • Provide large Programme Management, Project Management, Application Development and Management (including Third Level Support group for Production Management), Change, Governance, Testing, Deployment, Audit, and Customer Support services.
    • Global team consists of Programme Managers, on-shore and off-shore Project Managers and Technology Delivery Leads, Business Managers and Analysts, Technical and Functional Architects, Testing Managers and Analysts, Developers, Support Managers and Analysts, Audit Analysts, Business Development and Budget Analysts, Environment Managers, Vendor Management Leads, Change Managers, Release Managers, Deployment Managers, and Technology Application Owners.
    • Stakeholders are customers from Global Finance function and local on-shore CFOs for each country throughout Europe, Asia, North and South America, as well as the Financial Services Change and Production Lines located in the off-shore Financial Services Delivery Centers in Mumbai and Manila.
  • Part of Senior Management team developing and implementing multiple strategic organizationally transformative initiatives and new Organization Operating Models, using both captive IT Service Centers in Manila and Bangalore and multiple offshore vendors to address business needs of multiple internal customers in a dynamic, yet cost-effective manner. These Operating Models are aligned with Finance Target Operating Vision to implement their Financial Production Line off-shore Service Centers.
  • Establish strategic initiative to roll out new versions of the General Ledger and associated Financial Reporting systems. Plan to roll out all major Financial Centers in the next three to five years.
  • Provide direct ownership and management of a Book of Work consisting of over 50 projects with an annual budget of over Î25M.
  • Manage multiple offshore and onshore resourcing vendors, from RFP and Contract negotiation through Service Delivery and Management.
  • Programme Manager for Remediation Programme of large Strategic Customer Support Outsourcing Vendor and associated relationship covering:
    • Client Services (Service Desk, Incident Management, and Problem Management)
    • Service Operations (Environment Management, Authorization Management, and Operations Management)
    • Management Reporting for Production Management in Finance IT
    • Head of Problem Management for General Ledger, Financial Reporting and other Finance systems
Jun 2007 - Jan 2008

Senior Director

Software AG

After the acquisition of webMethods by Software AG, was personally responsible for the merging of the APJ Support functions and teams from both of the respective companies into one comprehensive regional Support organization.  This combined team supported all products across the webMethods, Crossvision, ADABAS and NATURAL product lines that Software AG offered.

This was a continuation of the same role with webMethods.  Please see the following position description for further details.

Jan 2005 - Jun 2007

Senior Director, Global Support - APJ

As Senior Director, Global Support, APJ, was responsible for total management of an organization of 30 people in four Customer Support Centers across the Asia Pacific and Japan Region (Tokyo, Sydney, Kuala Lumpur and Bangalore).  This includes personnel selection, management, and mentoring, Customer Support metrics, and budget responsibilities, along with Customer and Partner maintenance contracts and revenue responsibilities.

This organization was tasked with the support of the company’s customers across Asia in multiple countries and languages on a broad and constantly evolving product set.  This team was also part of the company’s follow-the-sun support system where the Asia Pacific Region-based Support Centers handle after- business-hour calls from other regions around the globe.  Personally responsible for Customer Account Management and satisfaction levels for all customers in this region, working closely with Regional and Country Sales Managers to assist in using the Customer Care organization as a strategic asset to assist and drive sales to current and new customers. This organization had revenues of approximately US$25 million annually.

Strategic responsibilities included ensuring continued increases in revenue and profit margins through strategic regional planning for cost reductions and additional revenue enhancement opportunities.  In addition, worked closely with reseller partners around the Region to ensure their ability to provide first line customer support for their customers.  Most recently was personally responsible for development and implementation of a business plan for a more consolidated APJ Customer Support organizational and geographic structure that included starting a new Support Center in Kuala Lumpur.  This was part of an overall plan to increase customer support capabilities while driving down the overall costs of the regional Customer Support organization.

Mar 2004 - Dec 2004

Senior Director, Operations & Chief Customer Office, Asia & Japan

As Senior Director, Operations & Chief Customer Office, ran the Professional Services organization in North Asia (China, Hong Kong, and Korea), developing our Professional Services business in those areas.  At the same time, was directly responsible for Sales Operations in addition to relationships with all Customers throughout North Asia and Japan.  Worked out of our Shanghai, Beijing, Hong Kong, Tokyo and Seoul offices.

Nov 2002 - Mar 2004

Senior Director, Professional Services, Japan

webMethods K.K.

As Senior Director, Professional Services, ran the Professional Services organization in Japan. This included personnel, customer metrics, revenue generation and P&L responsibilities.  Over a span of just four quarters, took a declining Professional Services organization, with a minimal organization and almost no revenues, to be a large team of consultants that was a thriving, profitable and integral part of the Japan business with revenues of US$5 Million annually.  This team and its business were also fully integrated with the Sales organization so that it was also an asset in driving additional software sales.  Developed relationships with System Integrator Partners to mutually grow business in the Japan market for implementation services of the company’s software, and developed a interdependent network of partners who could supply the company with resources when needed to increase local revenue opportunities.

Directly oversaw numerous, concurrent large webMethods implementation projects for all the webMethods customers in Japan.  These customers included large Japanese companies in the Telco, Industrial Manufacturing, High-tech Manufacturing, Financial Services and Retail industries.

Dec 1999 - Oct 2002

Director, Professional Services, SE U.S.A.

Director, Professional Services for the Southeast US Region. Responsible for managing a team of 15 Professional Services consultants to provide Consulting Services to customers in the Southeast United States.  Oversaw all webMethods implementation projects in the region.  Also directly responsible for the Customer Relationship and Account management of customers, supporting the Sales organization in that region, and delivering very high customer satisfaction metrics along with meeting projected revenue and profit margin targets.  Developed corporate-wide Contracts and Services methodologies and best-practices to enable successful engagements, together with development of corporate knowledge repositories and databases.

Jul 2001 - Feb 2002

Technical Director, Japan

webMethods K.K.

Technical Director for Japan responsible for all Technical Services in the new Japan organization.  This included development and management of Professional Services, Customer Support, Pre-Sales, and Training Services to service the new customer base in Japan.  Worked closely with Sales teams to drive up software sales and Professional Services revenue there.

Feb 1999 - Dec 1999

Senior Manager

Joined Arthur Anderson as a Senior Manager, providing expert consultancy, technical leadership and project management for multiple complex Baan ERP implementation projects both nationally and internationally. Responsibilities were revenue projection and generation, as well as meeting management performance targets for segments of the overall Practice and for specific projects.  This included successful project management and delivery of customer project deliverables and associated project timelines and milestones. Directly managed teams ranging up to 10 people.  Total Practice consisted of approximately 30 people.

Jan 1996 - Feb 1999

Senior Principal

For over three years lead teams on complex Baan ERP Software implementation projects. By applying project management and technical leadership across concurrent multiple projects, developed team leadership skills and the ability to select and deploy skilled resources effectively. The critical nature of these diverse and business-driven Enterprise Resource Planning software projects, that spanned the full breadth of the customer’s business and IT functions, required attention to detail and a knowledge of both the business and technical requirements of mid-sized and large corporations.  Team sizes ranged from 5 to 10 people, with up to 20 staff being managed at any one time. 

Aug 1994 - Jan 1996

Manager Of Implementation Services

Sales Technologies (a Dun & Bradstreet Company)

Managed a group of implementation consultants and project managers that performed implementations of Client/Server, Remote Distributed Database software in the Sales Force Automation software industry.  Customers were Business to Business companies, Consumer Packaged Good (CPG) companies, and Pharmaceutical companies.  Responsible for all aspects of the Implementation Services business, incuding the building, management and retention of a team of up to 20 Implementation Consultants and Project Managers.

Nov 1993 - Aug 1994

Senior Consultant

KPMG Peat Marwick

Worked in the areas of Project and Technical management and consulting for the corporate clients of the KPMG National Sales Force Automation Practice.  Managed and delivered Sales Force Automation implementation projects.

Sep 1989 - Nov 1993

Senior Analyst

Burroughs Wellcome Co.

Worked as a contract Senior Analyst performing Project Management and Software Development in Information Services Departments of this large international pharmaceutical company doing projects involving Sales Force Automation development and implementation, as well as Syndicated Data Services and other technical corporate IT functions.  Personally developed a proprietary email system for entire Field Sales Force.

Sep 1986 - May 1989

Senior Member of the Technical Staff

Linus Technologies, Inc.

Worked as Product Manager and Software Developer of software and firmware to run on the Linus Write-Top(TM), that utilized its proprietary pen-based input technology.  Personally developed handwriting recognition software and word processing software for the Write-Top computer. 

Apr 1986 - Oct 1987

Senior Consultant

ACS Systems, Inc.

Independent Sub-contractor partnered with IBM-Federal Systems Division for PC-based software and hardware development done under a contract with the U. S. Internal Revenue Service. 

May 1984 - Apr 1986

Product Manager

Group L Corporation

As Product Manager managed teams of Software Developers of a text-retrieval software product (DOS and UNIX).  Also, worked as Senior Scientist directly developing parts of the software product.

Jun 1982 - May 1984

Senior Software Engineer

Computer Consoles, Inc.

Senior Software Engineer performing Software development of an Office Automation system running on UNIX based minicomputer systems.

Education

Education
Sep 1980 - Jun 1982

M.A.

Sep 1974 - Jun 1977

B.S.