Summary

Change Management • Financial Controls • Budget Administration • Multi-Product/Site Operations  Vendor Management • Staffing/Compensation • Market Expansion • Entrepreneurial Success

I have over 20 years of experience achieving results in all aspects of Executive Operational Leadership in a healthcare environment. When added to my hands-on experience with large contract Sales, Marketing, Logistics and Human Resources functions, this has proven to be a powerful combination – I have catapulted healthcare operations to grow their businesses exponentially in a multitude of markets. I succeeded through smart strategic planning, the retention of top talent, strong internal controls and industry best practices. I inspire loyal team members by modeling leadership and responsibility in my commitment to excellence, and earn the respect of my entire organizational community through open communication at all levels.

As the owner of an operations consulting firm, I have built a national reputation on my ability to open, expand and transform businesses into thriving operations. Give me the resources and executive support, and I will exceed your most aggressive organizational goals. 

     •Organizational Start up & Turnaround Specialist

     •Strong Strategic Leader

     • Persuasive, Innovative Thinker

Key Skills:  Servant leader with keen business instincts * Executive presence * Consistent in management execution * Data driven * Solutions focused * Expert at generating substantial cost savings and revenue development by promoting new ideas, new approaches and winning people’s confidence through genuine relationship building.

Education

Education

BA

Southeast Missouri State University

MBA

Baker University

Work History

Work History
Jul 2002 - Present

Principal/ Owner

Comprehensive Professional Resources, LLC

Work directly with multiple health systems as on-site leadership, coordinating with hospital executive team on strategy, growth, daily operations and community need.

Built 7 healthcare operations from scratch, starting an organization from the ground up to become #1 in local market within 2.5 years, with continued present growth. 

Opened 5 locations over 9 years, realizing a 25% net growth within 5 years.

Turned around a district with a 75% under performing management rate to 100% high performance within 1.5 years.

Consistently known for boosting patient satisfaction rates, once turning a 3.9/5.0 “very dissatisfied” average to a 1.2/5.0 “highly satisfied” average within 2.5 years.

Implemented cutting edge technology in two separate projects totaling $1.2M, which improved customer satisfaction/service quality, cut vendor costs in half and expanded marketing opportunities.

Leadership experience of up to 400+ people, with revenues of up to $40M and capital management responsibility up to $28M.

Consistently exceeds industry benchmarks crucial to successful financial operations.

Got buy-in from all business areas to start a quality affairs committee that prevented further federal regulatory inspection fines.

Used compensation benchmarking to save up to 15% in senior management staffing while still attracting top performers.

Highly experienced with regulatory agencies and international logistics in Europe, the Middle East and Asia. Broad experience with corporate, nonprofit, government and union enterprises.

Fourteen years’ plus experience in strategic planning with up to 5 year plans, resulting in large scale account acquisition and steady growth. Trusted advisor to CEOs in operations, business development, vendor management and expansion planning. 

Jan 1999 - Aug 2002

Vice President/ Regional Operations Director

Physician Resources, Inc

Doubled size of customer base while streamlining support operations by 38%, saving $1.5M annually.

Led a statewide conference that resulted in $300K in new B2B contracts. 

Expanded revenue by 43% within 10 months through strategic start-up locations. 

Combined locations in a competitive market and grew base by 15% while eliminating 4 redundant FTE and $650K in facilities cost.

Saved 10% on bottom line through one process improvement alone, adding $4M in incremental annual revenue with a $60K investment. 

Charged with turning around a business area with 120% turnover and A/R rates 5 years old; identified solutions within 45 days and fixed all issues within 12 months.

Dec 1994 - Dec 1998

Regional Director of Operations

St. Luke's Shawnee Mission Medical Group

Expanded operations after a merger to 22 locations over 100 square miles. Took over unstable locations, magnified revenue by 25% and streamlined processes to decrease needed staff by 13%.

Through open communication, maintained a 0% management turnover during two major acquisitions with separate employers. 

Developed an incentive model that increased daily revenues 5-10 fold. Eliminated the need for temp staff through cross-training initiatives.

Nov 1990 - Dec 1994

Chief, Ambulatory Care

Department of Veteran's Affairs Medical Center

Responsible for all outpatient activities within the hospital to include primary care, specialty practices, admissions and all shifts within emergency room staffing.

Worked closely with hospital administration, physicians and staff to begin launch of primary care model for hospital which was considered innovative for government health entities at the time.

May 1987 - Aug 1990

Platoon Leader/Tactical Control Officer

U.S. Army

Responsible for a platoon of 34 combat ready HAWK missile system soldiers and military equipment valued in excess of $5 million. Deployed to various locations around the world.