Training & Development Specialist
Metrics Improvement • Performance Enhancement • Talent Enrichment • Employee Engagement • Industry Best Practices • Published Author • Recognized Authority • Impeccable Work Ethic
Receiving multiple “Trainer of the Year” awards for a $1.3B, 1,700-person market leader, my initiatives have been wildly successful in catapulting customer support service levels and steering substantial cost savings. My decade of Training & Development experience encompasses both leadership and hands-on delivery; this gives me a unique advantage in leading your call center training organization to success. The substantial effect of my procedural turnarounds and process improvements can turn your training department from a cost center to a profit center.
Never content with the “status quo,” I am a consistent source of ideas that work, and widely recognized for aligning a customer care center’s goals with solutions, from inception through rollout. My guiding principles are to increase revenue, decrease costs, grow the firm, and provide a problem-free environment, with staff performing like a well-oiled machine. But creating employee engagement to affect real behavioral change at all organizational levels has been the key to my success. Let’s have a conversation about what my abilities can do for you.
·Creator of Compelling Change
·Reputation for Consistent Leadership Success
·Training Design with Impressive Process Improvement Results